Gong
Gong.ioExternal reviews
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Fast, Effortless Call Recording
What do you like best about the product?
Gong has been a game-changer for audio recording. In the past, the process of reviewing call recordings was a huge hassle. Being able to search multiple calls by keyword and see a breakdown of who is speaking when have made this process much faster and smoother.
What do you dislike about the product?
The search function isn't perfect, and sometimes it doesn't catch words perfectly. But overall it's a great feature.
What problems is the product solving and how is that benefiting you?
We have a solid database of recorded calls that have great information, but surfacing that information to the team for research and review can be challenging. Gong makes it easy for us to extract insights from our sales calls and customer interviews.
Recommendations to others considering the product:
Don't just use it for sales calls -- it can be a great tool for other teams who need to record internal meetings for future review (especially distributed teams).
Gong Review
What do you like best about the product?
Enables us to review our calls and gain actionable insight into what works and what does not. Great software for stepping up your game.
What do you dislike about the product?
Sometimes the sound quality is a bit shaky. Maybe it's just the line I use though.
What problems is the product solving and how is that benefiting you?
Sales tactics and call reviews.
Recommendations to others considering the product:
Get it!
An SDR Experience with Gong
What do you like best about the product?
Being able to listen to AE calls and develop my knowledge for my own future calls.
What do you dislike about the product?
Often takes a while to process calls. It can be frustrating to wait to listen to a call afterwards.
What problems is the product solving and how is that benefiting you?
Gong allows me to see how the demos I have booked do as meetings. It also has value as a training app because I can listen to other AE calls and learn how to be successful at the next level.
Recommended
What do you like best about the product?
That I Get to review my own calls and calls of others
What do you dislike about the product?
Cannot think of anything this is a solid software
What problems is the product solving and how is that benefiting you?
Recording calls with customers or potential customers. Allows for training, review important details etc.
Great Tool for Sales Calls! Effective for Coaching and Reviews
What do you like best about the product?
The ability to hear the call after its over to review anything I may have missed, or using the call as a coaching opportunity with Managers
What do you dislike about the product?
The scripts on what was said is not that effective, and sometimes the call is not recorded.
What problems is the product solving and how is that benefiting you?
Ability to coach and establish common use cases, so far it is a work in process
Great sales training tool
What do you like best about the product?
Searchable content of calls. It is very helpful in going back through when you can search for the information you're looking for from the discussion
What do you dislike about the product?
Sometimes the voice recognition is innacurate
What problems is the product solving and how is that benefiting you?
Able to be more responsive to clients and prospects as we can review calls after the fact rather than having to keep up with note taking during the call and potentially missing something
Pretty cool technology, coming along nicely
What do you like best about the product?
The interface is fantastic. There is zero lag when listening to recordings and it's really helpful to see who talked when. The alerts are really helpful and having the sections of the calls tagged are useful, although not 100% accurate. The people are also fantastic, very helpful - great support.
What do you dislike about the product?
The way you search for recordings or filter calls is a little clunky, but they're working on it. There could be more transparency with the roadmap, but I would attribute that to them just being a fast growing company.
What problems is the product solving and how is that benefiting you?
It's helpful to be able to expand the manager's ability to provide feedback on more than the direct calls they attend in person.
Polish up your skills or catch things you missed
What do you like best about the product?
Even for someone that's been in sales as long as I have its nice to go back and here areas you missed or pain points that aren't so direct. It helps you hear bad habits and refine your skills. Don't we all wish we had the ability to go back and analyze our calls but when its too late?
What do you dislike about the product?
Not much I dislike about gong. I'd suggest gong to anyone from new salespeople to the most veteran.
What problems is the product solving and how is that benefiting you?
Hearing all the things I need to to make the sale and meet the clients needs
sales development
What do you like best about the product?
Love that I can review demos and find errors
What do you dislike about the product?
Sometimes lags and doesn’t upload in time
What problems is the product solving and how is that benefiting you?
Ability to do better demos after listening
Stay on the same page with Gong
What do you like best about the product?
Gong's software automatically records our calls - internally and externally. We rely on external call recordings to refresh our own memories after calls, review calls from others, and to share information directly from the source. While I like that this recording happens automatically, but my favorite feature is the collaborative aspect: @ mention a coworker in the recording notes and they are notified and sent to the exact timestamp you've picked.
What do you dislike about the product?
The voice transcription could use improvement - there are rarely transcripts that can be used as a call outline.
What problems is the product solving and how is that benefiting you?
We are solving the ability to track and record calls for QA and sales team training improvements. It is nice to have a recording of the call, view the % of the conversation that each caller spoke, and the high-level themes that were discussed in the call - even highlighting where subjects were mentioned in the call.
Recommendations to others considering the product:
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