Gong
Gong.ioExternal reviews
6,440 reviews
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Gong has been quite helpful for our SDR team and for the ops I work with my new business director.
What do you like best about the product?
The ability to search calls for terms, the ability to go back and review calls at any time
What do you dislike about the product?
Gong has lost 2 calls from my pod so far, this is truly not ideal
What problems is the product solving and how is that benefiting you?
being able to analyze calls, see where we can improve with our sales team etc.
Great for training and understanding account history
What do you like best about the product?
When I started a new job, Gong was a great resource for listening to my peers' calls. Gong recordings were more efficient than asking to shadow real-time calls. It's also easy to find the parts of calls that are most critical to listen to because of the labels/indicators on who is talking and about what. I work in Customer Success, so I like that this is a way to understand a customer's journey before being transitioned to the CS team. I would recommend new users to take advantage of the training resource because Gong is intuitive to use but there is functionality you could potentially miss by not going through . a guided process in the beggining.
What do you dislike about the product?
I think sometimes the labels about what is being discussed could be even more helpful. For example, identifying and labeling what parts of the conversation are about discussing pricing.
What problems is the product solving and how is that benefiting you?
The main business problem I see our team solving with Gong is training an on-boarding. Gong helps new team members have access to a wealth of information on their own time, instead of relying on their peers to add them to upcoming calls. I could also see Gong being very useful for reviewing your past customer calls or when transitioning accounts.
Recommendations to others considering the product:
Go through the training resources. Gong is intuitive to use without them, but I recognize that I am missing some of the full functionality by learning how to use it myself.
Incredibly Helpful
What do you like best about the product?
What I like the most about Gong is that I can search for key words in different calls. This is really helpful when I'm trying to fine tune a certain part of my process.
What do you dislike about the product?
I do not like how long it takes to transcribe and process the calls. I never remember which call I just had that I want to send my boss so that I can get feedback.
What problems is the product solving and how is that benefiting you?
By listening to myself, I am able to hear where it is that I need improvement. By listening to others, I am able to compare their processes to mine and potentially rework my verbiage to be more successful.
Recommendations to others considering the product:
Transcribe the calls quicker and leave out calls that are less than 2 minutes long. Those are typically useless calls to have clutter the system, as nobody is going to listen to them.
Fantastic software to improve sales performance
What do you like best about the product?
I have a poor memory and am not the best multitasker. When I need to recall something from a meeting, I can easily listen to past calls.
I also LOVE that the recordings can be sped up so I can find what I am looking for quickly. That feature saves me so much time.
I also LOVE that the recordings can be sped up so I can find what I am looking for quickly. That feature saves me so much time.
What do you dislike about the product?
Only listening to my own voice. Yikes! That part isn't fun to hear. I do wish I had control over which of my recordings were saved. There are some I would like to delete, but as a user I don't think I have those privileges.
What problems is the product solving and how is that benefiting you?
I figured I would use it most to improve my pitch, but what found it so helpful to go back and listen to calls to help me prepare for subsequent meetings.
Recommendations to others considering the product:
As a salesperson, I love using the software. I find that my follow up meetings have been more effective because I can easily understand EVERYTHING that was talked about on the previous meeting. I do also use it to list to my tone, questioning, and prospects responses to learn how to improve my pitch. If you want to help your salespeople sell better, I think this software is a must.
User intuitive good tool
What do you like best about the product?
I really like the breakdowns in talk times and filtering based on conversation. Allows you to efficiently get to the parts of the conversations you are looking for.
What do you dislike about the product?
A ton of emails that were a bit annoying to opt out of.
What problems is the product solving and how is that benefiting you?
Learning different talk tracks, analyzing what works and what doesn't.
Gong has been an excellent sales tool
What do you like best about the product?
Gong gives sales teams the ability to review calls at ease. Being able to quickly go back on meetings has been extremely useful.
What do you dislike about the product?
The recorder is sometimes present in Zoom and the prospects will ask why.
What problems is the product solving and how is that benefiting you?
reviewing calls with prospects and being able to listen with others on what went well/wrong.
Account Executive
What do you like best about the product?
Very easy to use. Great for call recording and feedback
What do you dislike about the product?
Transcription isn't always accurate, can be difficult to search through call transcripts.
What problems is the product solving and how is that benefiting you?
Call couching for myself and reps on my team. Interface makes it clear if i'm asking enough questions, talking too much or too little etc.
Valuable tool to connect entire organization with the customer
What do you like best about the product?
Being able to search for specific words in a call. Each teammember can zero in on hte calltopics that matter most to them
What do you dislike about the product?
Not all our calls make it into gong... not sure the reason if its setup on our end or sometimes there is a long lag but wouldbe better to have everything in there
What problems is the product solving and how is that benefiting you?
In finance we listen to each call that has a discount given and we work with sales and the reps to lower discounting and focus more on product value. Product is also listening to feedback and adjusting roadmap appropriately
Recommendations to others considering the product:
a must have for a growing business
Great tool for call analysis
What do you like best about the product?
The great part about Going is that you will never lose important details discussed during calls even if you didn't take notes.
What do you dislike about the product?
There was no any notable downside, I guess the integration could be better, looks like sometimes there is an issue recording when you join the call late.
What problems is the product solving and how is that benefiting you?
Gong helps keeping track of your calls so that you can always go back and find important information from the call.
Great Tool
What do you like best about the product?
I really like the ability to search words within the software and have percentages of talk time.
What do you dislike about the product?
It sometimes takes a while for the call to upload to gong but nothing to crazy.
What problems is the product solving and how is that benefiting you?
I am solving the problem of how to speak to customers and what questions get them talking more. I have realized that being able to streamline calls leads to higher productivity and better learning.
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