Gong
Gong.ioExternal reviews
6,440 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong Review
What do you like best about the product?
The thing I like best about Gong is the ability to listen to myself on calls and perfect myself.
What do you dislike about the product?
It is a bit frustrating that you can't take a snippet and download it instead of the entire video file.
What problems is the product solving and how is that benefiting you?
My company is solving quality control problems as our product is sophisticated and calls tend to be in depth.
Recommendations to others considering the product:
Make sure the attributions are set up correctly from the beginning so that it can learn faster.
Its been a good learning tool
What do you like best about the product?
I like that it can be broken down into categories. I can go back and listen to my calls and fix my mistakes.
What do you dislike about the product?
It does ring into my calls and makes me think that it's my partner.
What problems is the product solving and how is that benefiting you?
We didn't really know if there were problems across the floor but we can now. Also a good teaching tool.
The system that betters your calls and performance!
What do you like best about the product?
I love Gong because
I love that I can listen to my calls and my whole teams! I've learned so much by looking up various calls and listening to them. And gong analyzes keywords and you can even search calls based on those keywords. I love it!
I love that I can listen to my calls and my whole teams! I've learned so much by looking up various calls and listening to them. And gong analyzes keywords and you can even search calls based on those keywords. I love it!
What do you dislike about the product?
I dislike that when I'm on my phone trying to search calls, it doesn't default back to the one I was searching. Its annoying to have to retype the information again.
What problems is the product solving and how is that benefiting you?
I'm able to see how much I'm talking vs. my client, and before gong, i was talking way too much! Now im able to observe how much i talk and help my clients to talk more to drive sales.
Excellent tool for evaluating and honing skills
What do you like best about the product?
As they say, hindsight is 20/20. Gong gives me the opportunity to identify areas of opportunity using real world examples. I love the indexing of key words within the call to really dial in on evaluations.
What do you dislike about the product?
Sometime have to wait longer than I'd like to get access to the recordings.
What problems is the product solving and how is that benefiting you?
Being able to go back to hear the flow of conversations to develop most effective approaches and develop the right habits.
Awesome!
What do you like best about the product?
I love that you can see the talk time of each participant.
What do you dislike about the product?
Really don't have anything that I dislike. Maybe that it takes a little bit for the completed video to be published on Gong.
What problems is the product solving and how is that benefiting you?
We are addressing how to have a productive call with our clients. Listening back to how we are interacting with our customers only allows us to get better at our job. It is also beneficial for us to be able to send our customers the recordings of our calls/trainings.
Great tool to analyze sales calls!
What do you like best about the product?
I like how you can control the pace of the recording. It's helpful for when you are searching through the conversation for specific terms or points for a follow-up. I also really like how quickly the tool analyzes the calls and get processed to the Gong Library for review.
What do you dislike about the product?
haven't had this happen to me personally, but I have heard instances where a recording was set to take place and the system failed and nothing was recorded, which is obviously a bad thing. Other than that nothing really, should implement interactive content into their web strategy, but that's a conversation for another day ;)
What problems is the product solving and how is that benefiting you?
We use Gong to analyze our sales calls, our sales leaders can critique our sales reps and coach new reps. As SDR's, if we miss a call, we can always go back and take notes to assist in the sales process
Great tool for calls analytics and archival
What do you like best about the product?
Gong has automatic recording in go to meeting, its extremely helpful for customer facing group. Transcription feature is very valuable as well but I havent used it that much.
What do you dislike about the product?
Video quality is not very good, many times video is unusable due to poor quality
What problems is the product solving and how is that benefiting you?
I resonantly used it for archival purposes. We use GTM a lot and many times I needed to go back to the call, search terms and review the meeting.
Recommendations to others considering the product:
Unique set of features. very useful tool to any customer facing organizations
Love the features
What do you like best about the product?
I love the simplicity of review. It is so efficient to improve and correct behaviors
What do you dislike about the product?
It is not very consistent in recordings. This could be user error
What problems is the product solving and how is that benefiting you?
I have been able to identify communication struggles and correct
Account Executive - SaaS sales
What do you like best about the product?
I love that I can go to any point in a conversation that begins with the questions I asked to find out if there was a better way to ask it, or what I could have done differently. Since it records all spoken words, I can find the competitors, key discussion items, budget cycles, etc. without writing anything down and actually missing out on being present in the conversation.
What do you dislike about the product?
Sometimes the talk tracks don't exactly match up with those that are speaking, and when there are multiple users in a room on one line, it's very difficult to know who is speaking unless they specifically say their name.
What problems is the product solving and how is that benefiting you?
This is a great software piece that actually helps me become better at my job. Rather than always thinking back and saying, "what if?", I can now review all of my calls, learn from my successes and failures in order to be better prepared the next time I meet with clients. In addition to be a completely collaborative software, finding any little of nugget that was said, but not actually heard, is extremely powerful to bring to the table and ensure that you are always on the same page with your team, and clients.
Recommendations to others considering the product:
Keep making improvements! Excited to see the future of the company!
Fantastic sales training tool
What do you like best about the product?
The auto-tagging feature is super helpful. Sometimes I'm looking for suggestions on how to position a feature of our product and I'll simply search videos where "x" is mentioned.
What do you dislike about the product?
I do think the rebranding is a little tacky. First time user training / "walk me" type orientations could be helpful. There are a lot of features I think could be helpful but I don't really know how to use yet. It is sometimes difficult to search for my fellow colleague's calls.
What problems is the product solving and how is that benefiting you?
Training is huge. Rather than spending hours 1:1 with new employees or having them "shadow" sales calls, Gong provides a fantastic way for anyone to review. Even as a tenured employee of my current company, I frequently go back to review how my management or fellow Sales Engineers are positioning and handling objections.
Recommendations to others considering the product:
Definitely a worthwhile investment
showing 1,661 - 1,670