Gong
Gong.ioExternal reviews
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Avid Gong User
What do you like best about the product?
There are so many things but I think one of the best features is that the search feature will take you to whatever part of a conversation you want to listen to.
What do you dislike about the product?
I dislike that all of my calls aren't recorded. Obviously it isn't on Gong as there are laws and place and Gong doesn't actually do the recording on the calls, but I wish I could potentially look back at all of my calls.
What problems is the product solving and how is that benefiting you?
Everyone takes notes, some better than others, but I like that if I miss something I can always pop on Gong and try to pick up what I missed during the live conversation.
Recommendations to others considering the product:
Pay attention to the emails that you get. There are always best practices for calls which are very beneficial.
Gong should be a must-have rather than a nice-to-have.
What do you like best about the product?
I've used several call recording applications and nothing compares to Gong. Gone allows me to record my calls, review them, share with clients and above all... go back and analyze my calls to find mentions of a word or identify a points of clarification.
What do you dislike about the product?
The library for personal versus company-wide calls is a bit hard to navigate, same for search. I'm finding myself search for calls but searching in calls etc. Really a solid tool though so it's a minor issue.
What problems is the product solving and how is that benefiting you?
Sales coaching. Analyze my talk tracks, analyze and dissect my call-to-listen ratio. Share calls with colleagues and leadership to provide and gain coaching opportunities.
Recommendations to others considering the product:
Great tool, very user friendly and while it's robust, it's also not overly complicated.
Really love Gong
What do you like best about the product?
I've used several different voice recording software solutions and gong has been the most user-friendly and accurate for me. I really like that I don't have to take notes during calls and can go back and read the transcripts. I also like that it give you analytics like talk time, pauses and filler words.
What do you dislike about the product?
Althought it's better than others, I think the transcription can sometimes be pretty inaccurate. I will go back and read the transcripts and it attributes the words to the wrong person or the words are just completely inaccurate.
What problems is the product solving and how is that benefiting you?
Call coaching and understanding how I can communicate more effectively on calls.
Recommendations to others considering the product:
Nice product, just make sure you are utilizing the capabilities as much as possible
Great way to remember your conversations quickly
What do you like best about the product?
I love that Gong now suggests the proposed next steps from a call. I have so many per day, its great to look through my gong emails to know what I need to follow up on. I also love the call transcripts
What do you dislike about the product?
nothing really to say here... the AI keeps getting better. Transcripts could improve in accuracy
What problems is the product solving and how is that benefiting you?
this helps train our sales teams, remember what we spoke about, and be on point for next steps/ follow up calls
Great tool with evolving features catering to the needs of the users.
What do you like best about the product?
The ability to isolate components of calls and use the built in AI to target coaching to individual sections of calls. (eg. close, next steps,)
What do you dislike about the product?
The way it integrates with WebEx. The "coach" has to join WebEx as a logged in user. Takes about 30 mins from time of meeting creation to join and record the call. Great for scheduled meetings, not for ad hocs.
What problems is the product solving and how is that benefiting you?
Sales coaching and understanding what top performers are doing to expand the training to the entire floor.
It is also helping us understand which products areas we need to focus on, retrain on, or re script the value prop for.
Also the ability to quickly revisit and relisten to a call saves substantial time from notetaking which allows reps to dedicate more time to having strong consultative conversations with clients and prospects.
It is also helping us understand which products areas we need to focus on, retrain on, or re script the value prop for.
Also the ability to quickly revisit and relisten to a call saves substantial time from notetaking which allows reps to dedicate more time to having strong consultative conversations with clients and prospects.
Recommendations to others considering the product:
This tool when combined with a consistent coaching program is essential to a sales software stack. It will dramatically improve the ability to coach reps and provide constructive feedback.
Gong - allowing teams to connect and learn
What do you like best about the product?
I like that, as an SDR, I can join or listen in to a live conversation. The analytics in the conversations makes it easy to review calls effectively. You'll able to scroll to highlights in the call
What do you dislike about the product?
We've had some glitches in the past where the calls weren't recording .
What problems is the product solving and how is that benefiting you?
We're able to have an easy way of storing and analyzing different calls. I'm able to go back and listen to all the calls I've set up for my account executive in one place.
I hate listening to myself
What do you like best about the product?
I really like the way Gong evaluates the calls and provides groupings from the conversations
What do you dislike about the product?
Not a whole lot to dislike, this is an amazing call tool
What problems is the product solving and how is that benefiting you?
My own pitch and how to overcome objections
Great Learning Experience
What do you like best about the product?
I like how I can go back, and learn from the call to help set up better calls in the future.
What do you dislike about the product?
Nothing to dislike about gong, but being fairly new I wish I knew more about education opportunities.
What problems is the product solving and how is that benefiting you?
I find it better to set up future calls as Gong helps me go back and review any issues a previous call had.
No more missing key details from customer calls
What do you like best about the product?
Gong makes it easy to review calls to better serve my customers, clarify where I missed details, and improve my own skills. You can listen at 2x speed, so I review almost every call thanks to Gong. In call reviews with managers/coaches I'm able to quickly get to the parts of the calls that matter, identify (visually) the gaps where I'm dumping info on my customers, and improve immensely. I can also give/receive feedback, listen to top reps from my teams and learn from them, and tag product/coaches/marketing around parts of calls that matter to them.
What do you dislike about the product?
Searching could be a little bit better, and the mobile app sometimes glitches, but that's about it.
What problems is the product solving and how is that benefiting you?
I get to the real value for customers (rather than what my memory/instinct tells me) and I'm improving my sales methodology immensely so that I can deliver more value, less feature-selling.
Recommendations to others considering the product:
Do it! It's so great and easy to use. Their team is top notch, from sales to customer marketing to support.
Gong Experience
What do you like best about the product?
I like the ability to review my talk time and buzz words for ways to improve on future calls.
What do you dislike about the product?
Sometimes the gong recorder will show up late to a call so only a portion of my call gets recorded.
What problems is the product solving and how is that benefiting you?
I get to listen back to my clients calls to recall any info I may have forgotten to note or look for ways to improve my pitch.
Recommendations to others considering the product:
I would definitely recommend, as Gong can definitely be an effective and helpful tool in the workplace where you are speaking to a lot of clients and juggling those multiple conversations. It is helpful when reviewing calls and identifying: talk time, keywords, tone, etc.
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