Gong
Gong.ioExternal reviews
6,444 reviews
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Better Sales Conversations Every Day
What do you like best about the product?
Gong's intuitive UI is second to none and has become an integral part of our sales org. We use gong daily to analyze our conversations and iterate in our sales conversations.
What do you dislike about the product?
I would love if you were able to see the screen-share within the Gong ios app - it currently only plays audio.
What problems is the product solving and how is that benefiting you?
Being able to use calls from across the organization to assist in personal development and carrying more meaningful conversations.
fan of speed listening
What do you like best about the product?
Love the ability to listen to a recording, scrub easily and increase speed
What do you dislike about the product?
The calls are not always synced to the correct accounts (e.g., parent v. child account) which can make finding them difficult.
What problems is the product solving and how is that benefiting you?
Listening to previous conversations with clients and reviewing deal information.
Gong, a very valuable tool
What do you like best about the product?
I really enjoy how that the majority of my calls are housed in one area and are easily accessible. I think Gong takes it to the next level by catching key words in the recorded call; this allows its users quickly skip to certain parts of the recording.
What do you dislike about the product?
Not often, but occasionally a call here and there won't capture in Gong and I've found that when that happens it can't be recovered. This is not a common occurrence, so it hasn't become an issue, but there may be a day when there's a call I need another listen to that's not available. This is the only reason I my score is 9/10.
What problems is the product solving and how is that benefiting you?
I'm in a CSM role and I've found that it's really effective because my team can listen to the sales calls before it's hand off. Having access to these calls allows my team to be prepared and ready to be a partner and advocate for our new client.
Recommendations to others considering the product:
Looking forward to where the product is going. Keep up the good work.
Must have for your sales tech stack
What do you like best about the product?
I'll put Gong right up there with LI Sales Nav and SFDC as must have tools for your sales tech stack.
As an AE, Gong provides tremendous value. It allows me to focus more on my prospect during the call versus my note taking, helps me better understand areas to improve in my talk track (filler words are mind blowing!), and enables me to learn from my peers by listening to their calls.
Big shout out to the content they produce, too. Not fluff, impactful reads all around.
As an AE, Gong provides tremendous value. It allows me to focus more on my prospect during the call versus my note taking, helps me better understand areas to improve in my talk track (filler words are mind blowing!), and enables me to learn from my peers by listening to their calls.
Big shout out to the content they produce, too. Not fluff, impactful reads all around.
What do you dislike about the product?
Would like to do more from mobile. Specifically, would be great to have video avaiable like it is on desktop.
What problems is the product solving and how is that benefiting you?
Many. Mainly -
* Maximize rep performance
* Ramp new reps faster
* Sales coaching
* Maximize rep performance
* Ramp new reps faster
* Sales coaching
Very Pleased Gong User
What do you like best about the product?
The simplicity of finding calls and specific parts of a call
What do you dislike about the product?
Sometimes not all calls are in gong when I go to review them
What problems is the product solving and how is that benefiting you?
For me personally, I get to have a refresher from a previous call before the next with that customer.
Gong is GREAT!
What do you like best about the product?
My favourite thing about Gong is my ability to review my calls easily and receive feedback.
Knowing that I can rely on Gong to review calls makes my job so much easier. I receive personalized summary emails on a weekly basis and can receive direct feedback on my calls (down to specific minutes) directly from my manager.
I also LOVE looking at the analytics of my call times, words used, team average, etc.
Knowing that I can rely on Gong to review calls makes my job so much easier. I receive personalized summary emails on a weekly basis and can receive direct feedback on my calls (down to specific minutes) directly from my manager.
I also LOVE looking at the analytics of my call times, words used, team average, etc.
What do you dislike about the product?
There isn't much that I dislike about Gong. It is the best solution that I've used in this space and I don't think there is anything I would change.
What problems is the product solving and how is that benefiting you?
We're solving call shadowing, call reviews, and conducting team call analysis.
Recommendations to others considering the product:
I would recommend making sure that you have an internal process to use Gong's features. It may not be useful for call shadowing if you don't already implement call shadowing in your internal structure. Ensure that you have strong policies already in place and use Gong to its' utmost potential!
Don't want to to back to a world without Gong!
What do you like best about the product?
Love going back over my old calls before new calls to make sure I use every piece of information I got previously on the next call. Also love their sales insights they share with Chris on Linkedin.
What do you dislike about the product?
There marketing landing pages branding are a little corny. Wish it tied closer to salesforce fields I need to fill out. But that's it.
What problems is the product solving and how is that benefiting you?
Helping train new hire with a library of calls to listen to. Getting feedback on my own calls. Using my own calls to remember everything I need to win the deal.
A must-have tool when working with customers
What do you like best about the product?
I love the fact that the product is so easy to use. We use it a lot to share calls and giving feedback with the team internally, where you can easily leave notes and comments, so you don't need to listen to full calls. The snippets are also great when sharing with the team and it's great so share calls externally as well
What do you dislike about the product?
I wish there was more localization. I do calls in 3 languages and the transcript and statistics only work in English. It would be great to have other languages supported as well
What problems is the product solving and how is that benefiting you?
It's definitely helping us in being more transparant, both internally and externally with out clients. It's also great for training purposes.
great sales tool to make sure you never miss anything
What do you like best about the product?
transcribes calls and searchable so you can find exactly what you are looking for without having to skip through a bunch of audio
What do you dislike about the product?
nothing so far, it has been the greatest new addition to my toolkit
What problems is the product solving and how is that benefiting you?
Being able to really listen fully on calls and not worry about taking detailed notes or missing something. Has really improved my calls by being able to reference back their own words
Great product for Sales/Account Management
What do you like best about the product?
Its very easy to find key topics such as pricing negotiations or look at trends on how your calls develop. This tool is invaluable in improving your sales processes by listening to yourself, and listening to other team members who have success.
What do you dislike about the product?
The transcribing/voice recognition isn't always perfect, but works fine most of the time.
What problems is the product solving and how is that benefiting you?
Recalling specific notes/information from calls.
Improved coaching by management, self learning by listening to experienced colleagues.
Improved coaching by management, self learning by listening to experienced colleagues.
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