Gong
Gong.ioExternal reviews
6,433 reviews
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Gong used to review for call notes and complete and accurate follow up.
What do you like best about the product?
Search and transcript feature. If I don't have time to make notes right away and set follow up, I can go into Gong later. I am not in sales, I am sales support.
What do you dislike about the product?
It does not appear to capture, and use in the transcript dialog the name of the 3rd party the client and I are calling. This can make the transcript harder to follow accurately.
What problems is the product solving and how is that benefiting you?
Creating accurate notes and follow up when I need to go back to that call. Often I have a higher priority than making notes and follow up right after the call.
Gong drives efficiencies
What do you like best about the product?
I love that my client calls are seamlessly recorded to ensure I do not miss any part of the discussions. After the call is finished you have the ability to review the call, gain feedback on your effectiveness and there is also Next steps and an AI email generation option for follow up. It easily integrates into my zoom or google meeting applications.
What do you dislike about the product?
You need to make sure you end one client call and complelty hang up so that you can separate the two within the system.
What problems is the product solving and how is that benefiting you?
Gong captures my dialog so that I do not miss any details, it also helps with follow up and next steps, so that I do not miss any deliverables
Gong is a game changer and a life saver!
What do you like best about the product?
As an Account Manager, I need to have a comprehensive understanding of why my new accounts chose to partner with us in the first place. With churn within my organization and team members moving into new roles, it’s not always feasible to rely solely on internal handovers. I need to gather additional information independently.
This is where Gong becomes instrumental. Through Gong, I can identify the use cases for my accounts, understand the key players involved, and anticipate the challenges they may face, enabling me to better prepare for meetings
This is where Gong becomes instrumental. Through Gong, I can identify the use cases for my accounts, understand the key players involved, and anticipate the challenges they may face, enabling me to better prepare for meetings
What do you dislike about the product?
Not a lot that I can think of currently.
What problems is the product solving and how is that benefiting you?
Gong helps me reflect back on my call and allow me to see areas of improvement. I can track key talking points, tone and listen back to key point that I may have missed in the call.
Gong Experience
What do you like best about the product?
Gong is the virtual assistant that is there to take notes are you proceed with the meeting, as you engage with your clients. It records the call, does the minutes, all on its own, the ease of use its one of its highlights. I use it in every meeting and depend on the summary at the end to ensure that i dont miss key points of my meetings.
What do you dislike about the product?
The only item to remember is to add gong when ever you do send out a meeting invite, outlook does not automatically add the hyperlink to the meeting.
What problems is the product solving and how is that benefiting you?
Note taking, meeting recap, take aways
Gong Has Given Me More Insights as a Sales Leader
What do you like best about the product?
I like how I am able to review pipeline and also review submitted forecast. This as given me greater visibility into my team's performance in real time.
What do you dislike about the product?
Some of the UI is a little wonky. For example, I have to exit out of the page and then back in for it to refresh. Those extra clicks can get tiresome.
What problems is the product solving and how is that benefiting you?
Gong has helped me gain more insights into accounts quicker. With Gong AI, which we are just starting to adapt, it allows me to ask a question about my account and then all relevant information is pulled up. That saves me a ton of time and has increased my productivity, allowing me to focus on other also important priorities.
Easy to use and helpful tool
What do you like best about the product?
A great tool to gather information, easy to use, and like that I can read the transpcripts.
What do you dislike about the product?
Sometimes the tool doesn't pick up the right word so this can provide you with incorrect data and more search options would be nice.
What problems is the product solving and how is that benefiting you?
Gathering information to better enable our sales teams.
Great tool for call review
What do you like best about the product?
The ability to analyze my calls in an efficient way and the statistics they provide for doing so. It's well designed too.
What do you dislike about the product?
It's a great tool, I think they could do more to provide high level analytics at the account level for existing customers.
What problems is the product solving and how is that benefiting you?
Get key points from meetings, meeting transcripts, get meeting next steps, improve performance in calls.
it been great having a tool with these capabilities!
What do you like best about the product?
the way it tells you who spoke more and the main mintues fo the meeting!
What do you dislike about the product?
it's a little slow and some time the recorder won't show up!
What problems is the product solving and how is that benefiting you?
it been my number one driver to connect with my leads and manager to learn how i could improve by jumping back into the recordings!
Loved by reps and ops alike
What do you like best about the product?
The Gong user interface is simple and intuitive and, by far has been the easiest tool for reps to get confident in using. Implementation was a breeze and Gong is one of the easiest tool to integrate into other systems. Also, our CSM is amazing and has helped us get the best out of Gong.
What do you dislike about the product?
Gong engage has definitely improved a lot over the past year in comparison to Outreach but we wish it had its own scheduling tool like Outreach did.
What problems is the product solving and how is that benefiting you?
Call recording, sharing and conversation itelligence
Improving my call quality with the help of Gong
What do you like best about the product?
Ease of use which helps in listening to my calls and understanding the areas of improvement. Integration with connect sales and identifying the areas of improvement as a consultant and implementing it during meetings. Extra features like submitting feedback for review, showing various call statistics are an add on.
What do you dislike about the product?
While I like everything about gong as it has helped me improve my call quality, the only thing that can be improved is the user interface.
What problems is the product solving and how is that benefiting you?
Gong is solving major problem of improving the overall call quality and ensuring that the call flow (rubric) is followed and also provides various insights about the overall call and areas of improvement
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