Gong
Gong.ioExternal reviews
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Makes me a better seller and keeps my process buttoned up
What do you like best about the product?
I've never used a call recording/conversational intelligence tool in the past and using one at my current company has been a game-changer. If I were a VP of Sales starting a sales team and had to budget out for my sales tech stack, Gong would be at right near the very top of my list after the essentials like SFDC and LI Sales Navigator.
When ramping, Gong was the tool that allowed me to learn the pitch at 3x speed. I listened to calls from all of the reps on my team, identified the handful of reps that were most similar to my style, and listened in my own time, not relying on traditional shadowing where the time scales less efficiently and you run the risk of no-shows, bad-fit calls, etc. As a ramped rep now, Gong helps me improve the aspects of my sales skill and process that are really hard to realize or quantify on my own, helps me review previous calls when I want to remember a specific detail or confirm where we left off last time, and it's now becoming a tool to coach more junior reps and SDRs to develop their sales instincts.
When ramping, Gong was the tool that allowed me to learn the pitch at 3x speed. I listened to calls from all of the reps on my team, identified the handful of reps that were most similar to my style, and listened in my own time, not relying on traditional shadowing where the time scales less efficiently and you run the risk of no-shows, bad-fit calls, etc. As a ramped rep now, Gong helps me improve the aspects of my sales skill and process that are really hard to realize or quantify on my own, helps me review previous calls when I want to remember a specific detail or confirm where we left off last time, and it's now becoming a tool to coach more junior reps and SDRs to develop their sales instincts.
What do you dislike about the product?
The text transcriptions in Gong are comically bad; essentially useless except for sometimes being able to more quickly find where a topic came up during a call, and that's assuming the word you're looking for wasn't misinterpreted. I also wish Gong knew the difference in context when I say something versus when a customer does -- sometimes in my pitch I mention that a particular challenge we solve would be an "expensive problem in 6 months" and Gong usually catalogs that as part of a pricing discussion or even an objection, because the word "expensive" showed up twice in a call.
What problems is the product solving and how is that benefiting you?
As an experienced but not yet expert sales rep, I use Gong primarily to patch a variety of small gaps in my process such as challenging myself to pause for ~0.3 seconds longer than I naturally want to, or becoming more cognizant of when I should be tying off a 2+ minute monologue. After a few months of regularly reviewing my own call metrics, I became permanently better at naturally sensing when I'm about to fall outside the realm of best practices. Of course sales is too nuanced to distill down to what you "should" do when it comes to metrics, but it's definitely improved my spidey sense for when I should be asking more questions during a demo or when I'm about 20 seconds away from rambling too long without a check-in.
Gong has also improved my ability to deliver those "small moments of delight" that characterize great sales process. Even with diligent note-taking, on busy weeks I might not take a note on where we stopped in a demo and it can be valuable to reference the recording and be able to start the next call confidently telling the prospect, "Last time we covered A, B, and C, so today we wanted to finish off with D, E, and talk pricing." Saves everyone a bunch of time, and those little things all combine to create the impression of a truly professional seller who knows how to lead a valuable, consultative process.
Gong has also improved my ability to deliver those "small moments of delight" that characterize great sales process. Even with diligent note-taking, on busy weeks I might not take a note on where we stopped in a demo and it can be valuable to reference the recording and be able to start the next call confidently telling the prospect, "Last time we covered A, B, and C, so today we wanted to finish off with D, E, and talk pricing." Saves everyone a bunch of time, and those little things all combine to create the impression of a truly professional seller who knows how to lead a valuable, consultative process.
Fantastic coaching software for sales
What do you like best about the product?
Very easy to use, effective analytics, and great for coaching. Whether it be for my own coaching and skill development or to help those around me, Gong is incredible at recording, analyzing, and transcribing calls for sales coaching. In addition, they also have a "Request Feedback" option that makes it very simple for collaboration between a manager and their team.
What do you dislike about the product?
Setup can be a little wonky at times and it took a couple calls with their support team/our rep to finally get things working properly.
What problems is the product solving and how is that benefiting you?
Coaching and upleveling sales skills. This has improved both my own as well as my team's sales approaches as we learn from mistakes and continue improving upon things we are already doing well.
Recommendations to others considering the product:
Highly recommend for those looking to get better training software to improve selling skills on the phone.
Saving time and understanding essential information
What do you like best about the product?
My favourite feature is in between skipping speakers (so that I don't have to hear myself) or having the transcript where I can read what was said. They both help decrease the amount of time I spend on reviewing calls.
The analytics is cool too, I wish it would be more interactive.
The analytics is cool too, I wish it would be more interactive.
What do you dislike about the product?
I don't like how calls that don't have contacts saved in salesloft are not always saved in gong. It also sometimes takes forever for the call to go on gong.
What problems is the product solving and how is that benefiting you?
Problems - after a call, I do not need to remember what was said. It is all recorded, transcribed, and waiting for me.
The benefits are reviewing conversations where you sometimes don't even remember what you said.
The benefits are reviewing conversations where you sometimes don't even remember what you said.
Recommendations to others considering the product:
It helps!!!!! No doubt!! Amazing
User friendly and helps improve sales calls!
What do you like best about the product?
I love being able to see all my phone calls with access to full recordings and transcription! It changes everything and allows reps to become better at calling especially cold calls!
What do you dislike about the product?
I would love to have even more features that can help me analyze the calls with more stats
What problems is the product solving and how is that benefiting you?
Sometimes in the sales call, you can't recall all the details and when which things were said, and this is super important to go back and analyze the calls and the interaction from the other end
Recommendations to others considering the product:
Would love to see more statistics that help analyze calls better
Very useful product in a call-focused environment
What do you like best about the product?
Being able to see words or phrases that concert more people, my boss being able to review my calls and make comments/suggestions, being able to review calls again before a follow up
What do you dislike about the product?
Sometimes it takes all day for calls to be imported. This generally isn’t a big deal unless I’m passing the call to the next step and they need to review it
What problems is the product solving and how is that benefiting you?
Being able to quickly look at what words and phrases were successful is key
Extremely useful tool to hone your craft
What do you like best about the product?
I enjoy that not only am I able to listen to me or my colleagues' calls but that Gong also breaks down statistics such as talk ratio and interactivity. This allows me to get a quick understanding of how well the conversation went in terms of the KPIs that me and my manager set. Gong even tracks how many questions I asked during the conversation so that I can ensure there is sufficient dialogue.
Essentially, Gong allows me to be a student of the game in the same way that a pro athlete reviews game tape and for that, I am very grateful.
Gong is also useful for collaborative purposes. For example, an Account Executive can review a call that a Sales/Business Development Representative had before entering his/her follow up call with that same prospect.
Essentially, Gong allows me to be a student of the game in the same way that a pro athlete reviews game tape and for that, I am very grateful.
Gong is also useful for collaborative purposes. For example, an Account Executive can review a call that a Sales/Business Development Representative had before entering his/her follow up call with that same prospect.
What do you dislike about the product?
I dislike that every single one of my calls aren't recorded in Gong. To my understanding, this has something to do with state recording laws or something of that nature so it may not be Gong's fault. Nevertheless, I understand how valuable it is to be able to listen to calls so I hate when I don't have that privilege. It may be helpful to include some note of exactly why all calls aren't recorded so that users can predict whether or not they will be able to refer back to the recorded call after hanging up with a prospect.
What problems is the product solving and how is that benefiting you?
I am able to identify areas of my, or coworkers, conversations that can be improved. It also helps my manager with coaching as he is able to speak to specific conversations as opposed to broader habits that I may not be able to notice myself (without concrete proof/examples).
Gong has really helped me professionally
What do you like best about the product?
It is a great way for me to share my calls with my boss, it allows us to meet once a week and cover where I could get better. It also allows me to share short snippets.
What do you dislike about the product?
I don't know that there is too much I don't like. We have it connected to our outreach system as well where I just make phone calls, so I wish my stats would only reflect my demos rather than my calls as well.
What problems is the product solving and how is that benefiting you?
pinpointed where I could be reaching the customer deeper, where I talk too much or where I need to talk more. and also vocal ticks
Recommendations to others considering the product:
use it, it is super helpful, I have worked in sales for awhile, and if you are working with only your computer to communicate with people it really helps you see how you can improve yourself!
Gong is great!
What do you like best about the product?
Gong's recordings after my calls are great
What do you dislike about the product?
I haven't discovered any real downside yet
What problems is the product solving and how is that benefiting you?
I am able to review my calls almost immediately after the call is finished. I am able to learn from the notes Gong provides where I might have action items and what I need to focus on. There are numerous features I haven't even begun to try yet, but since I just started using Gong I have recognized a variety of benefits allowing me to use it to manage my sales activities more effectively.
Recommendations to others considering the product:
Try it. It's really good! (so far!)
Gong for Account Management
What do you like best about the product?
Gong is easy to use and has totally changed my workflow - it's saved me time and helped
What do you dislike about the product?
I feel like I'm getting great use out of the tool. I wish the transcripts were easier to follow, and I also wish there were a "compact' view I could toggle to for the call list instead of including the thumbnails.
What problems is the product solving and how is that benefiting you?
In my organization, it's been a critical tool to listen back to complicated customer needs, especially with an entire team serving them. We also use gong to snippet customer feedback or thoughts on the market and send to our product marketing team to inform our roadmap. The handoff from sales to account management is cleaner, clearer, and more productive thanks to gong.
Recommendations to others considering the product:
Think about how having customer calls recorded can help your organization across departments - not just sales intelligence/data.
Gong is a fantastic and super useful tool for salespeople of all levels
What do you like best about the product?
Gong provides us with the ability to conduct post-mortem reviews of conversations and understand where and how we can improve.
What do you dislike about the product?
We are still waiting on additional team features
What problems is the product solving and how is that benefiting you?
Optimized our sales coaching abilities
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