Gong
Gong.ioExternal reviews
6,450 reviews
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Inside Sales
What do you like best about the product?
Ease of use. Allows us to provide feedback and share learning experiences with the group to improve our game.
What do you dislike about the product?
Not much. Allows us to provide feedback and share learning experiences with the group to improve our game.
What problems is the product solving and how is that benefiting you?
Allows us to provide feedback and share learning experiences with the group to up our game.
Gong is a game changer
What do you like best about the product?
Gong is great! It helps me determine if I'm getting to the talking points I need to get to and provides me with valuable call statistics.
What do you dislike about the product?
Sometimes it takes awhile for the calls to get uploaded.
What problems is the product solving and how is that benefiting you?
I'm able to stay on topic better, I am able to realize if I'm talking too much or not enough. Being able to go back to listen to my calls and my teams calls is extremely beneficial.
Recommendations to others considering the product:
Gong has great stats and it's amazing for call coaching!
Quick way to get feedback
What do you like best about the product?
Great way to train and provide feedback to your team.
What do you dislike about the product?
Don't understand all the features. (Learning curve)
What problems is the product solving and how is that benefiting you?
Training and improving sales calls
You get better insights!
What do you like best about the product?
I like the fact that gong provides analytics on the language that is used during the call and helps to note different items that might have been missed in standard note taking. The ability to copy parts of the call or share the call with others is key to helping the larger understanding where we need more interest in development, what challenges our customers have and where their deployment is.
What do you dislike about the product?
I dislike the way the transcript is difficult to read. I would like to be able to make comments on the transcript for parts where the transcript is wrong. In addition the algorithm doesn't differentiate between when we are having a strategic review versus a renewal conversation. It would be great if there was a way to recategorize if needed.
What problems is the product solving and how is that benefiting you?
Gong allows me to go back and look at conversations, reference them and get a closer look at what clients ask for. It's been invaluable when I've needed time to review what had happened. I think that gong will continue to get better and we will continue to find new ways to use Gong for efficiency. I really enjoy the easy hands off way Gong records our calls. I do wish that Gong had a way for us to be less obtrusive in the beginning of a call, often i'm already talking and it interrupts me in the middle of a conversation to announce that it's there.
Gong has helped our Sales team immensely
What do you like best about the product?
Gong makes it so easy for Sales people to be more engaged in their conversations - The trackers and points of interest features make finding moments in the call a breeze, as well as action items. I often see Account Executives reading through transcripts of a call or listening to prospects' responses to their questions before their next call, which is invaluable in a sales cycle.
What do you dislike about the product?
Gong's stats are a bit off due to the Zoom integration. It can often attribute a call to someone else on the call (someone without a recording seat), and there is no way to change the owner to get the stats to populate correctly without downloading the call and having the owner re-upload it (which takes FOREVER). Also, there is no way to sort results on a call filter/saved search. If you search by a tracker like "Competition in X stage of the sales cycle," the results can only be displayed chronologically, not by say the number of times that tracker occurred on the call. These feature requests have been made, and hopefully addressed soon on their product roadmap.
What problems is the product solving and how is that benefiting you?
Call coaching has never been easier. Managers are stretched so thin, it's impossible for them to fully understand each AE's progress and developmental needs. Now managers and members of the Sales Enablement team like myself can search across all calls for certain topics, or focus on one AE's calls and comment in-line to the rep with their coaching feedback, or use hashtags to share winning moments with the team (including product requests for product, or messaging moments for marketing, since listening seats are FREE)!
Recommendations to others considering the product:
When comparing Gong with competitors, think about ease of use primarily for the end user, then ask about statistics and analytics. I recommend Gong over competitors, but that's mostly because of one or two features and the sales process. For the most case, it's apples to apples. Go with your gut!
Sales coaching and review platform
What do you like best about the product?
Account executives, customer support, account managers, and everyone can benefit from this tool.
The integrations are awesome and pretty much work with every calendar, video conferencing tool, etc. makes it super easy to launch. From there, the UI is just clean and simple. Features that are essential:
- Easily see who's talking more; your rep or prospect
- Quickly gauge most popular topics or phrases, i.e. pricing, or maybe you launched a new product
- The ability to provide feedback and it just auto tags the time
- The ability to store best calls in a library
The integrations are awesome and pretty much work with every calendar, video conferencing tool, etc. makes it super easy to launch. From there, the UI is just clean and simple. Features that are essential:
- Easily see who's talking more; your rep or prospect
- Quickly gauge most popular topics or phrases, i.e. pricing, or maybe you launched a new product
- The ability to provide feedback and it just auto tags the time
- The ability to store best calls in a library
What do you dislike about the product?
Not much. Sometimes the transcript isn't perfect, but it's hard to find things that are lacking in this product.
What problems is the product solving and how is that benefiting you?
We're using it to implement new training and call tracks, coach reps on the sales process, and discover what are the top complaints or praise we hear from our customers. In addition, we can easily pull some insights on what top reps are doing vs our middle performers.
Great place to listen and review sales content
What do you like best about the product?
I like how each speaker on a call is parsed and analyzed for amount of speaking time. This provides great insight.
What do you dislike about the product?
Nothing that I can think of, haven't encountered a problem yet.
What problems is the product solving and how is that benefiting you?
Listening to content from other teams for learning in other sectors of the company. The individuals actually recording the call use it for personal growth by identifying issues and addressing them.
Great training and administrative tool
What do you like best about the product?
The call recording features and the way the recorded calls are broken down by topics, action items, etc and provide helpful stats are all very useful for our team
What do you dislike about the product?
I don't like that all calls end up getting recorded with no option to delete because when people don't show up on meetings those calls create clutter as they're mixed in with the ones that are more useful
What problems is the product solving and how is that benefiting you?
We're gaining valuable feedback from our managers because they're able to access the calls. We're solving the problem of not being able to identify where we are missing opportunities. The stats and analytics provide useful feedback for our call tracks
Great tool for reps and leaders
What do you like best about the product?
For reps, Gong frees them up to have a free flowing conversation, rather than frantically trying to capture everything in notes. It really enables them to listen carefully.
For leaders, the ability to do call coaching with reps and pick out themes is extremely valuable.
For leaders, the ability to do call coaching with reps and pick out themes is extremely valuable.
What do you dislike about the product?
When listening live, the visual is way to small to actually see what is being presented.
What problems is the product solving and how is that benefiting you?
Gong allows me to listen and provide more regular coaching on more of my team's calls, because I don't have to be available to join the calls live. Call coaching gives me the opportunities to provide specific examples of behaviours that I want to reinforce or discourage.
Great experience
What do you like best about the product?
I love that I can see what percentage of the call I talked verses the person I talked with as well as the topics that gong picks up from the call so I can remember what all was discussed quickly.
What do you dislike about the product?
I have not found any dislikes yet. I'm sure as I continue to use I will be able to provide more feedback.
What problems is the product solving and how is that benefiting you?
The problems I am solving include helping my team be better health coaches. Being able to listen to past calls helps to give great feedback to my team to make everyone the best they can be.
Recommendations to others considering the product:
Has been a great opportunity to improve employees and provide constructive feedback.
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