Gong
Gong.ioExternal reviews
6,450 reviews
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Gong team is engaged and ready to provide a customized solution!
What do you like best about the product?
Gong is easy to use and administer for the most part. I like the ability to search on the trackers and see if the sales team is using the things they are trained on. I also like the library as it gives us a way to share calls that new reps can learn from. The Scorecard and comment sections are invaluable, immediate feedback and notification of that feedback is so important.
What do you dislike about the product?
The delays we have experienced in getting the calls imported. I would like more of a dashboard for the Team Leads to see what needs to happen for each team member. I would also like to see some more reporting capabilities.
What problems is the product solving and how is that benefiting you?
We are focusing on coaching and Gong is helping us to define a good call, score it, and coach on it in one place.
Going beyond just sales insights 📈
What do you like best about the product?
When we initially purchased Gong at Tray.io we were planning on using it as a sales solution, but it very quickly spread across our entire organization--including sales, CS, marketing, and even product. It was extremely easy to deploy and adoption was lightning fast.
We've had a lot of fun with all of the new data and insights that Gong is providing. Here is a detailed post about how we use Tray.io + Gong to improve our messaging & increase our competitive win rates: https://tray.io/blog/automate-conversation-intelligence
One of our fears was that the sales team would view Gong as a nuisance but they have become the biggest advocates of the product. Our sellers now rely on Gong to deliver a great customer experience.
Also, our AE, Alex Lin, is the man! 💪
We've had a lot of fun with all of the new data and insights that Gong is providing. Here is a detailed post about how we use Tray.io + Gong to improve our messaging & increase our competitive win rates: https://tray.io/blog/automate-conversation-intelligence
One of our fears was that the sales team would view Gong as a nuisance but they have become the biggest advocates of the product. Our sellers now rely on Gong to deliver a great customer experience.
Also, our AE, Alex Lin, is the man! 💪
What do you dislike about the product?
We've had an exceptional experience with Gong but there are occasions when the "bot" will be late to join the call. This can lead to an award disruption in the meeting.
What problems is the product solving and how is that benefiting you?
-Improving the Onboarding process of new AEs
-Delivering timely product feedback
-Data hygiene and accuracy
-Employee training/enablement
-Forecasting accuracy
-Deal acceleration
-Delivering timely product feedback
-Data hygiene and accuracy
-Employee training/enablement
-Forecasting accuracy
-Deal acceleration
Best sales tool out there! Its like having a my own personal assistant!
What do you like best about the product?
It automatically records my calls and provides me with previous calls prior to the call to review.
What do you dislike about the product?
I struggle to find a "dislike" about Gong, This is not a product limitation but more of an administration issue based on how it's set up at my company. I don't have the ability to delete calls. So I have a number of calls that are "no-shows" where it's just me and a colleague chatting for 10 minutes hopelessly waiting for the client to join.
What problems is the product solving and how is that benefiting you?
We solve many problems with Gong, one we can provide team members a recording of the calls to prepare and align for future calls. We use the recordings for training purposes to help newer employees with their growth and make sure they understand the value proposition.
Most of all it helps me, by recording and having the transcripts sent, I no longer have to take copious notes and can focus on listening to what they are saying and dig deeper.
Most of all it helps me, by recording and having the transcripts sent, I no longer have to take copious notes and can focus on listening to what they are saying and dig deeper.
Recommendations to others considering the product:
When I think about the required tools needed for me to do my job in enterprise sales, I would include Gong as one of them along with SFDC, Zoom, LinkedIn, etc.
Solid, functional product
What do you like best about the product?
The call review system is excellent and allows me to call out pain points and crutch words in my pitch
What do you dislike about the product?
The transcript functionality is fairly inaccurate, but would be useful if improved
What problems is the product solving and how is that benefiting you?
Sharing pitch options has been a significant game changer
Gong User
What do you like best about the product?
I think how you can review the different topics of segments to illustrate the structure of the call.
i like the gong call stats
i like the gong call stats
What do you dislike about the product?
all my gong calls are being saved under one account - must be a technical issue
What problems is the product solving and how is that benefiting you?
solving my talk ratio and ive realized how my call structure and overall consistency
Great for onboarding & improving
What do you like best about the product?
It's such a powerful tool to ramp up yourself or help others onboard, highly recommend to any sales org. Also helps for ongoing development to improve your conversations with customers.
What do you dislike about the product?
I need to log in to the app which requires an internet connection to listen to the calls I've downloaded. So even though I download them, I can't actually listen to them on the subway unless I login while I'm above ground. Also more features/automation for sending calls to the library would be nice, based on keywords or titles.
What problems is the product solving and how is that benefiting you?
Onboarding, training, conversational improvements, increased patience, competitions with other reps, deal review, note-taking, note review, general sales improvements
Recommendations to others considering the product:
It's generally really great, but I heard it's expensive so may want to comparison shop
best sales tool we own
What do you like best about the product?
things dont get lost in translation between SDR, sales, SC, CSO, etc
especially on complicated 9 month long deals, you often forget things
people can coach you on calls
no worry about missing notes
can review deals
especially on complicated 9 month long deals, you often forget things
people can coach you on calls
no worry about missing notes
can review deals
What do you dislike about the product?
not much its pretty good. no real additional effort to use GONG since it auto connects with zoom. I think it focuses a little too much on sales intelligence, like if you say this many key words then it'll help you close deals. haven't look at data to support but i think its a little too "analytical"
What problems is the product solving and how is that benefiting you?
helping get better strategy on deals as an AE, people can re listen to calls and help refine the right next step
Recommendations to others considering the product:
yes, best tool
Gong gives me insights I would've never had otherwise.
What do you like best about the product?
It's really important in a sales role to have insight into your strengths and weaknesses. Sometimes it's easy to get into a rut or a certain way of speaking with clients, and it's important to be able to take a high-level approach with actual data to see what you're doing well - and what needs to be improved upon. Gong's analytics provide this in spades.
What do you dislike about the product?
There is an element of customization required with Gong, i.e., needing to input words or phrases you are looking for. Because I believe this has to be done on an Admin level, it can be a pain to get these added into the search.
What problems is the product solving and how is that benefiting you?
Helps our team see what improvements we need to make, down to the actual call. The talk ratio is a quick and easy way to see when you're talking too much and need to be listening more. It can also help us make correlative arguments for reps who are doing very well and showing what they excel at to potentially show WHY they are doing well.
Gong is the best
What do you like best about the product?
I love that I can really drill down into specific areas of the call without having to listen to an entire hour by using key words. My team also listens to the SDRs discovery calls prior to their call with the prospect. Totally eliminates the need to note taking and interpretation of those notes by someone who didn't write them.
What do you dislike about the product?
We are addicted so there's not much we dislike!
What problems is the product solving and how is that benefiting you?
Has streamlined the process for internal customer handoffs. We've also seen faster ramping time as onboarders can get immediate access to demos of our platform without having to find an AE who has one on their calendar.
Humbling, invaluable tool
What do you like best about the product?
Gong makes me more accountable to myself and informs my coaching
What do you dislike about the product?
There are some parts of Gong that I haven't used too much - I find myself relying on a couple of tools. Maybe better training on wider aspects?
What problems is the product solving and how is that benefiting you?
I've been selling for over 12 years and have had sporadic sales training. Gong is like my assistant coach looking out for all the small details that I either don't think about or don't want to admit about myself.
I have also found Gong can replace my manual note-taking on paper which is great as I can focus more on listening to the client and less on my handwriting!
I have also found Gong can replace my manual note-taking on paper which is great as I can focus more on listening to the client and less on my handwriting!
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