Gong
Gong.ioExternal reviews
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What I think about Gong
What do you like best about the product?
I like how I can go over the calls I have done. And listen to other reps calls to see how I can improve my processes and pitches.
What do you dislike about the product?
The interface is to find certain reps calls and filtering could improve a little bit more I think.
What problems is the product solving and how is that benefiting you?
I am able to improve my pitches and my call flows. Being able to listen to other reps calls and take from what they're doing great and also getting new ideas to implement in my calls to try out. Also I can see how fast I talk when i'm on the phones and where to slow down. The common words I normally use.
Recommendations to others considering the product:
I would recommend using Gong to improve yourself as a rep to be able to understand and see how you sound. As well as take great things from other reps that are being successful in their roles if you're trying to achieve the same type of success. You can download the calls onto your computer also and listen if you're not at work to practice at home.
Great way to review your work
What do you like best about the product?
The transcript feature, which is a great way to review your calls and notes.
What do you dislike about the product?
Sometimes the transcript is not right, but great to listen as well.
What problems is the product solving and how is that benefiting you?
Focus more on my call about client rather then notes as I can have a more organic conversation
Accountability for better sales calls.
What do you like best about the product?
What I like best about Gong is that I am able to listen to my calls and pick up on things I need to improve on.
What do you dislike about the product?
There is nothing I dislike about Gong, I find it very helpful.
What problems is the product solving and how is that benefiting you?
I am solving problems such as getting rid of repeatative language.
It's fine
What do you like best about the product?
I appreciate the transcripts, but they're not always accurate
What do you dislike about the product?
they're not always accurate and if there's long pause or I'm on hold for the whole call I still get an email
What problems is the product solving and how is that benefiting you?
It helps me review calls
Gong review for Amazon Gift card
What do you like best about the product?
Being able to leave notes at specific points in a call.
What do you dislike about the product?
Not much. It may be nice to have the ability to have different color schemes
What problems is the product solving and how is that benefiting you?
Being able to review and get better listening to myself.
My team enjoys Gong
What do you like best about the product?
Gong is great for training new reps and learning from calls
What do you dislike about the product?
Gong's price point is pretty high relative to other sales tech
What problems is the product solving and how is that benefiting you?
Gong has helped streamline call note taking, identifying key themes and onboarding new reps
Gong
What do you like best about the product?
The call of analytics of Gong is extremely useful to see who is controlling the conversation
What do you dislike about the product?
There is no search feature for transcribes of words. This makes it tedious to go through the entire call.
What problems is the product solving and how is that benefiting you?
The balance of speaking during a call.
Beats timeline functionality is amazing
What do you like best about the product?
The beats functionality is an unbelievable timeline feature that provides even better clarity as to how an account/person is being reached out to, better than a Salesforce contact/account data. This allows you to see a holistic view of how an account is being reached out to and understanding a timeline of discovery calls, when people went cold, and list of longer cold calls, that can directly take you to a gong recording. This allows for more organized outreach for an account that you are reaching out to multiple contacts at.
What do you dislike about the product?
If it was more of a CRM/ outreach tool then for Sales it would be a no brainer. But Gong is very good at what it does.
What problems is the product solving and how is that benefiting you?
Listening to yourself is so important when you are on the phone. Nowadays people rarely answer the phone, so when you have the chance you need to take advantage of the opportunity to have a productive business conversation. Being able to get straight to the point, all while inflicting a positive tone is so important, and gong allows you to be really self-reflective on those aspects. Also being able to tag in my admins on calls is awesome, for feedback and commenting on each call that I ask them to listen in on. I am learning different talk tracks for common objections that a prospect will give me, so being able to go directly to the source of that objection quickly and easily is key.
Recommendations to others considering the product:
Try it yourself!
Gong + Zoom = Amazing
What do you like best about the product?
Gong has some of the BEST audio transcription capabilities that I have experienced. The break down of the conversations by participant and subject has made reviewing calls a much easier process.
What do you dislike about the product?
In my day to day use as an individual contributor I have no reason to dislike Gong. It does exactly what I need it to do every time without fault. The only thing I have a slightly negative opinion on is the addition of another participant in my zoom rooms. This can sometimes cause confusion for other attendees who are unaware of what Gong is.
What problems is the product solving and how is that benefiting you?
Before Gong I was never interested in reviewing my own calls. With Gong all of my calls are organized neatly in one place with great transcriptions, subject break downs and suggestions on how I can improve my cadence. It has also made sharing call recordings significantly easier.
A useful sales tool.
What do you like best about the product?
There are so many aspects of GONG that help me improve in my role.
I like that my manager is able to review my calls minute by minute and provide me feedback when she has time. This is helping me develop skills and saves time over all.
I like that my manager is able to review my calls minute by minute and provide me feedback when she has time. This is helping me develop skills and saves time over all.
What do you dislike about the product?
I have no complaints about GONG. Sometimes an email notification after every connect can be annoying but doesn't hurt my day.
What problems is the product solving and how is that benefiting you?
I'm solving objection handling, selling the product and asking the appropriate question. Because my manager and myself can go through and listen and or read the transcript the opportunities to learn and gain knowledge are awesome.
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