Gong
Gong.ioExternal reviews
6,450 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong review
What do you like best about the product?
Able to coach and give tips on calls for my reps right after their call
What do you dislike about the product?
The written transcript is often very wrong, hard to understand
What problems is the product solving and how is that benefiting you?
Coaching on calls that reps select that they want feedback for
Recommendations to others considering the product:
Definitely use it if you have a lot of reps making a lot of calls per day
First time using gong
What do you like best about the product?
I like that if I miss something I can go back and listen to the customer again.
What do you dislike about the product?
That it tells them they are being recorded- its spooks some people
What problems is the product solving and how is that benefiting you?
I have made my demo more efficient
Good reference point for calls
What do you like best about the product?
Really enjoy the interactive transcripts and some of the review points the system provides. I've also found that the transcripts are usually fairly accurate, and I'm a big fan that it can decipher who is speaking.
What do you dislike about the product?
The share functions expire after 5 days if unadjusted
What problems is the product solving and how is that benefiting you?
Reviewing my calls
Ensuring action points are agreedupon
Ensuring action points are agreedupon
Gong has changed how I work with customers!
What do you like best about the product?
Gong is super helpful and eliminates the need for me to take notes while on a call so I can focus on really listening to my client. I also love the takeaways during analysis that help me improve on future calls.
What do you dislike about the product?
A lot of times Gong gets the words wrong. It also doesn't often map the people to the voices.
What problems is the product solving and how is that benefiting you?
I'm able to get all of the details from a call instead of scrambling to take notes and missing things. I'm able to better follow up with my clients and give them everything they need.
Easy to track conversations
What do you like best about the product?
Transcript and ability to share calls easy use
What do you dislike about the product?
Sometimes takes to long to process the call when it’s complete
What problems is the product solving and how is that benefiting you?
Easily can read or fast forward a long call so it’s easy to analyze
Sales Hack!
What do you like best about the product?
Transcription! Was able to weed out poor language on my call, and overused words.
What do you dislike about the product?
I have nothing to complain about! All set
What problems is the product solving and how is that benefiting you?
As mentioned, better understanding of my language during closing
Great tool for Sales Reps
What do you like best about the product?
The script generated afterwards is super helpful for remembering next steps when you didn't take notes
What do you dislike about the product?
The talk to text function could be more accurate
What problems is the product solving and how is that benefiting you?
I can leverage past demos and send them to prospects
Transformational
What do you like best about the product?
Ability to relisten to calls and pinpoint areas for improvement in an efficient manner.
What do you dislike about the product?
The AI translation could use some refining - it's not tremendously valuable at the moment.
What problems is the product solving and how is that benefiting you?
sales team collaboration and onboarding
Gong is a great tool for training!
What do you like best about the product?
I like how it transcribe my calls so I can always go in and figure out what someone was saying if it is hard to hear. Great for training as well because you can hear where you're losing on deals.
What do you dislike about the product?
Not much. Some problems with all calls not being logged but might be more of an integration issue than a gong one.
What problems is the product solving and how is that benefiting you?
We're able to provide better coaching and do better self reflection of calls.
Amazing tool for sales coaching and analytics
What do you like best about the product?
The ability to skip to relevant parts of the call
What do you dislike about the product?
Nothing, the product does what it's supposed to do and then some!
What problems is the product solving and how is that benefiting you?
We purchased Gong to help with sales coaching, but it's also helped us identify key themes across multiple conversations.
showing 1,491 - 1,500