Gong
Gong.ioExternal reviews
6,450 reviews
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It works smoothly
What do you like best about the product?
I like all the features it has like skipping to the next speaker, the transcript it provides and how clear the calls come through. Gong is a really helpful tool when trying to improve your skills in the workplace.
What do you dislike about the product?
Not much to dislike about it. It works flawlessly for me and my needs for work.
What problems is the product solving and how is that benefiting you?
I became a seller and Gong helps me go over calls to learn more about the role I am currently in. I can improve my skills as a seller by listening to others on their calls and Gong is a great way to do that.
Organized and Effective.
What do you like best about the product?
I like being able to track the discussion topics throughout the call. It allows you to only focus on the things that you want to.
What do you dislike about the product?
I have found that sometimes gong will not record my calls, especially some of the important ones.
What problems is the product solving and how is that benefiting you?
I'm able to clearly and effectively break down calls and note some things that I might've missed in real time.
Solid tool that will help train and develop others and yourself
What do you like best about the product?
The ability to analyze your call and easily skip to the best parts
I like the UI, it is easy to use.
Support is helpful
I like the UI, it is easy to use.
Support is helpful
What do you dislike about the product?
Some times the data doesn't feed in quick enough and you can't analyze the call until the next day.
Work on transcribing the calls quicker and the tool will be perfect
Work on transcribing the calls quicker and the tool will be perfect
What problems is the product solving and how is that benefiting you?
great for training and hearing yourself and improving how you speak on the phone
Recommendations to others considering the product:
This tool will help yourself and others in your organization get clarity and visibility into their teams performance on th phone. Without having to be in the room listening to them you can go on Gong and listen to their calls and skip to the best parts.
Huge asset and super valuable!
What do you like best about the product?
Simply having access to all my calls being recorded into Gong is one thing. But the analytics that are also provided in order to improve talk-tracks, habits and more are invaluable!
What do you dislike about the product?
At the moment, nothing that I can consider to be monumental.
What problems is the product solving and how is that benefiting you?
Ability to review calls and go back to what the prospect might have said that helps me to speak more clearly to their problems.
very easy to use and a great tool for reviewing calls. Great way to improve your own sales skills
What do you like best about the product?
reviewing calls and going back to listen to missed information. i like that the conversation is color coded so you can go directly to important things you want to review. It is very good at identify who is speaking in conversations and when key words come up.
What do you dislike about the product?
sometimes calls don't show up or there or there is a delay. sometimes hard to find certain calls. I feel like we also get too many marketing emails from gong.
What problems is the product solving and how is that benefiting you?
improve sales skills by analyzing my own calls as well as others. good to go back and find missed information. It has helped me become a better salesman but analyzing my mistakes or flaws and also by listening to other sales people it has helped me pick up some useful tips .
Recommendations to others considering the product:
play around with it and learn as you go
Great training tool!
What do you like best about the product?
Having calls and videos recorded for demonstration purposes has been absolutely instrumental in my development as an account executive. Hearing feedback from a peer is one thing, but listening to yourself and critiquing yourself has provided as much or more value than any feedback I've ever had!
What do you dislike about the product?
Sometimes the videos don't get recorded for some reason. The interface can be confusing at first, but after a few uses I got the hang of it.
What problems is the product solving and how is that benefiting you?
First hand evaluation of myself. I know what I'm supposed to say, however things don't always work out how I want them during the call so it's beneficial for me to reflect back and see what opportunities I may have missed.
The feedback feature is great also, because peers can send you feedback and it is timed with the conversation itself so you know exactly what they are talking about
The feedback feature is great also, because peers can send you feedback and it is timed with the conversation itself so you know exactly what they are talking about
Recommendations to others considering the product:
If you use it, it will help!
Increased Production
What do you like best about the product?
The ability to identify key discussion points in a conversation.
What do you dislike about the product?
The time it takes for the Gong calls to sync over so I can send them to AE's.
What problems is the product solving and how is that benefiting you?
Talk tracks, it's easy to review and see what works.
Super Insightful!
What do you like best about the product?
The transcriptions and speed variations are amazing and super helpful, it helps me save time and stay on top of what's going on with my customers.
What do you dislike about the product?
I can't really think of anything I dislike!
What problems is the product solving and how is that benefiting you?
It's so much easier to quickly look back through calls to recall information I didn't get the change to write down during the call, or maybe wrote down incorrectly. It's also great for training and super easy to use.
Great way to share feedback
What do you like best about the product?
Convenient, collaborative, efficient....
What do you dislike about the product?
Some features can be complicated to use.
What problems is the product solving and how is that benefiting you?
Gong has been a valuable tool within our customer success organization. It allows us to review our own calls and calls we may have missed, calls that our sales team has had with clients, etc. But more importantly, has allowed us to share feedback with our colleagues and mark important points in calls in a much more streamlined way.
Great way to analyze convos
What do you like best about the product?
I like that it shows me how much I talked vs the other person on the line. I also love how it transcribes next steps in my sales call
What do you dislike about the product?
There’s nothing I dislike about the platform
What problems is the product solving and how is that benefiting you?
I use it to listen to other colleagues calls. I actually use it more for that than my own calls for training purposes
Recommendations to others considering the product:
NA
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