Gong
Gong.ioExternal reviews
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Incredible Software
What do you like best about the product?
Gong is a great tool to improve meeting efficiency and visibility for leadership.
What do you dislike about the product?
Transcription isn't always 100% accurate.
What problems is the product solving and how is that benefiting you?
We are capturing all action items discussed in our meetings without having to spend time listening to the entire recording.
Best Call Recording and action item software out there
What do you like best about the product?
I like that it calls out the action items after every call.
What do you dislike about the product?
When you move a meeting inside of google, gong doesn't recognize that the meeting moved and doesn't know to join the call.
What problems is the product solving and how is that benefiting you?
We are using gong for training, recording our remote individuals, seeing all interactions at an account level.
Recommendations to others considering the product:
It's been very beneficial to our organization when positive or negative feedback is given we can share that with the rest of the company.
Good and easy to navigate
What do you like best about the product?
the ability to take clips of calls etc and share them with my team/manager
What do you dislike about the product?
not much - like it. Overall is it is good
What problems is the product solving and how is that benefiting you?
Recap of the calls I need to fill in some of the things that I might have missed
Recommendations to others considering the product:
Like the ability to do a deep dive after the fact on clients and review my notes for accuracy. The system is easy to navigate and very simple to find what you need.
It's there when you need it.
What do you like best about the product?
Sharing Demos with prospects is a great way to catch those up who missed out. After each call I select the demo portion of the call - send the link directly to the prospects email - then I tell them to watch at 2x speed.
What do you dislike about the product?
I haven't been able to extract actionable insights from the analytics. The "patience" metric seems to be fairly accurate but the other parameters arent explained well to me. Having some quick info on how each metric is calculated would be beneficial
What problems is the product solving and how is that benefiting you?
While prepping for my next call, all I need is a quick search for keywords to zoom in on part of the conversation. Listening to things again always give deeper insights!
Recommendations to others considering the product:
It's been more/less an robust library that's easy to use when performing training, call prep, sharing content with the team. I question the "intelligence" part that is marketed extensively on their website.
Gong is a great tool for those working to refine their practice
What do you like best about the product?
The basic function of it is great but the usability makes it awesome. Searching your company's entire call bank for key terms to learn from peers...awesome
What do you dislike about the product?
I've heard of some features but haven't been able to find them. Maybe the UI could be a bit more intuitive.
What problems is the product solving and how is that benefiting you?
I like paying attention to my talk ratio
Amazing for training
What do you like best about the product?
Ability to highlight good and bad parts of a call as well as talk track
What do you dislike about the product?
Sometimes assigns the wrong contact to a call
What problems is the product solving and how is that benefiting you?
Where to improve talk track. No problems
Recommendations to others considering the product:
Definitely worth using for training purposes and teaching
very useful
What do you like best about the product?
the ease of finding calls and being able to navigate
What do you dislike about the product?
the struggle when going through specific person calls on seperating the calls
What problems is the product solving and how is that benefiting you?
the problem I solved was the ability to easier talk to people. and the benefits are the things I learned from people.
Recommendations to others considering the product:
I would definently talk to them and understand why youre using it
Great sales tool
What do you like best about the product?
I like how easy it is to refer back to your calls in case you forgot a point or something that you said. It is also a great onboarding tool because its so simple to listen to colleagues calls and take notes on best practices.
What do you dislike about the product?
I wish you can download the calls into an audio file without it expiring.
What problems is the product solving and how is that benefiting you?
I am in sales and i am able to hold my self accountable by being able to hear calls and give my self feedback and tips to tweak my approach.
The easiest, most completed solution
What do you like best about the product?
Easy integration with SFDC, Salesloft, Zoom.
What do you dislike about the product?
Monitor to make sure all calls are export into SFDC.
What problems is the product solving and how is that benefiting you?
All call recordings and transcripts are available for review, by reps and accounts
Recommendations to others considering the product:
The most completed solutions for all call recordings and transcript
AE
What do you like best about the product?
Mobile app to improve my ramp & transcripts make it easy to get better and follow up. I also like the analytics to help me understand what to focus on during the next call.
What do you dislike about the product?
the branding could make gong positioned as more professional in the market.
What problems is the product solving and how is that benefiting you?
helped me ramp faster and not have to sit in on demos. Also helps me follow up with the prospects words to show my attention to detail and devotion.
Recommendations to others considering the product:
Great for a growing sales org to scale and streamline processes around onboarding
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