Gong
Gong.ioExternal reviews
6,450 reviews
from
and
External reviews are not included in the AWS star rating for the product.
gongliness
What do you like best about the product?
How you can search for topics and keywords in the recording. it tracks everything on the call. and ca search and time how much you spend on each topics. its a crazy cool feature and really helps salespeople dive into their sales process
What do you dislike about the product?
how long it takes to download the recording
What problems is the product solving and how is that benefiting you?
my pros and cons, strengths and weaknesses. It lets me hone in on where to focus at and how long to pause for.
Recommendations to others considering the product:
use it and love it
Powerful sales meet insights - easy to use.
What do you like best about the product?
Ease of use
Analytics and reporting
Support and training
Analytics and reporting
Support and training
What do you dislike about the product?
Wish for more automation and ease of setup - some features require a lot of staff time to harvest value
What problems is the product solving and how is that benefiting you?
Sales calls insights. Handle objections. Best practices. Worst practices.
Recommendations to others considering the product:
Consider set up requirements carefully and get Gong's help in the early stages.
Gong is extremely helpful!
What do you like best about the product?
I love how with Gong, I can now go back into calls with prospects and be able to dissect crucial information that I may have missed. It is also super helpful improving your own skills when it comes to discovery calls.
What do you dislike about the product?
No real downsides! Everything Gong provides is useful in some way.
What problems is the product solving and how is that benefiting you?
This seems like a repetitive question. Refer to "What do you like best" section.
Account executive
What do you like best about the product?
recording, talk time recomendations, how it breaks down the call
What do you dislike about the product?
the voice to text transcript isnt great, recording warning
What problems is the product solving and how is that benefiting you?
I talk too much like every other sales person.
Gong Review
What do you like best about the product?
The ease of using the platform. I really like how Gong automatically records sales meetings and it's easy to go back to review notes. It's also great for collaborating the team members.
What do you dislike about the product?
The search functionality is messy sometimes. It's hard to find certain calls and the organization could be slightly improved.
What problems is the product solving and how is that benefiting you?
Using Gong for sales coaching and advancing new business sales through the process. There are many deals that take months of work, with dozens of meetings and multiple stakeholders where it's easy to forget certain conversations. It's very beneficial to go back to initial calls with prospects and use that information to close deals later in the process.
Recommendations to others considering the product:
Obviously the set up and integration is key from the beginning to ensure ease of use inside the organization. Making it easy for sales reps and managers to utilize this is very important for adoption and continued use. The team has to commit to utilizing this for every call. I would also recommend a method to the madness when it comes to organizing all the calls. With sales teams of 50 or more, the Gong library will quickly get overloaded with all calls so utilizing all the search tools and organization is very important.
Really awesome for customer support
What do you like best about the product?
I enjoy the fact Gong notifies you when the last member has joined (this meeting is being recorded by Gong). I also really enjoy the transcripts
What do you dislike about the product?
As much as I enjoy the transcripts, some of the AI functions of catching words is a little off. If you need to pull a quote - and it did not capture correctly - there is more work to do still.
What problems is the product solving and how is that benefiting you?
Being able to review calls if I was unable to fully capture notes. Share meetings with coworkers. Access meetings whenever in the event data needs to be pulled
good tool for any client facing roles
What do you like best about the product?
the ability to play back calls at faster speeds and jump to next caller
What do you dislike about the product?
transcript is often off, analysis isn't that useful because it seems to be off sometimes as well. Sometimes Gong can't differentiate caller and my voice.
What problems is the product solving and how is that benefiting you?
best used to take notes after a call and get feedback on it
Great SaaS.
What do you like best about the product?
Quality of recordings and ease of use and share
What do you dislike about the product?
I don't really like the transcript feature as it has many mistakes
What problems is the product solving and how is that benefiting you?
Sharing calls with partners.
Listening to demos and improving services
Listening to demos and improving services
Good Product
What do you like best about the product?
I like being able to share Gong with others
What do you dislike about the product?
Having to wait an hour for it to upload to Gong
What problems is the product solving and how is that benefiting you?
Being able to share with others allows us to solve problems as a group
A sales manager's view of Gong
What do you like best about the product?
The ability to shadow all calls around a busy schedule, and the ability to tag moments in a call as points for coaching
What do you dislike about the product?
I do wish the transcripts were a bit more clear, and I would like Gong to pick up when we're running a demo (which includes voice over) and not include that as talking time by our reps. It skews the insights that it gives us.
What problems is the product solving and how is that benefiting you?
The ability to manage a large team while maintaining the coaching requirements by listening into calls. The ability to mine calls by key word to analyze industry trends and what our customers are saying about them.
showing 1,441 - 1,450