Gong
Gong.ioExternal reviews
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Elevate your game w/Gong
What do you like best about the product?
I like that I can review and share my calls for feedback. It's eye opening how many times I use filler words (um, etc)
What do you dislike about the product?
I think the thing I like least is that it takes time for my calls to upload into the system. It'd be great if it was truly in real time and I could go back and gather info quickly and easily
What problems is the product solving and how is that benefiting you?
Problems solving - getting out of the call rut (saying the same thing every time on calls etc.)
Benefits - faster call times, more concise communication, more meetings booked
Benefits - faster call times, more concise communication, more meetings booked
Recommendations to others considering the product:
Keep an open mind - it's a great learning tool
A Must-have for any Team Looking to Up Your Phone Game!
What do you like best about the product?
The ease of finding and listening to specific calls by team member name or customer name is pretty amazing in itself, but Gong takes it one step further by splitting the talk streams by person, allowing for fast-forward, allowing for listening to one caller only, and also flagging key phrases and topics. Indispensable for those looking to review their team's or their own calls for learning or skills development. If you like, Gong also integrates with Gmail to include email threads along with recorded calls.
What do you dislike about the product?
Gong makes is so easy, it's hard to find much to dislike here.
What problems is the product solving and how is that benefiting you?
Gong has really helped us in two areas. One is in the area of onboarding and ramping new employees. The ability to have a library of recorded calls, along with the screencasts, for new employees to review really reduces the ramp time for new people. Second, Gong really helps with training of our customer-facing folks, allow for asynchronous review and feedback of calls to improve call flow and outcomes.
Gong is the most efficient and easiest to use platform in its field that I have utilized.
What do you like best about the product?
Ability to listen to a recording OR view transcript of calls.
What do you dislike about the product?
Being picky, dislike that voicemails that I leave show as recorded calls.
What problems is the product solving and how is that benefiting you?
The ability to not have to make sure that I take my attention away from my calls in order to focus on detailed notes. I can make sure that I am listening attentively. Also, the ability for calls to be listened to or reviewed by my peers and vice versa allows for opportunities of collaboration and input.
Creepy but super useful!
What do you like best about the product?
Being able to easily find any call that I had reducing the amount of time I spend taking notes during the call. This way I can focus on the conversation during the call and not worrying about making sure that I am taking good notes because I know I can quickly and easily find the call to review it. I also am able to pick up on areas of improvement that I wouldn't have been able to in the past, such as seeing how often I use weak language during my sales calls. Gong is also helpful for my managers who can go through and review my calls to give me feedback quickly and easily.
What do you dislike about the product?
The software takes a little bit of time to get used to navigating and understanding all tools you have for this tool. Though the technology is amazing, there are times that the transcription of the calls is incorrect to what is actually said in the conversation. This can be irritating when giving a report of a call to a manager because I must manually go in and check to ensure that everything is correct before I submit it to my manager for review. Overall a fantastic product.
What problems is the product solving and how is that benefiting you?
Being able to focus on the conversation during the call and not having to worry about taking good notes during the call. This allows me to keep calls smooth and natural without stressing that I am going to be able to remember everything important that the prospect told me over the phone. This is a fantASTIC TOOL THAT REALLY CAN INCREASE THE QUALITY OF A SALES PERSON AND INCREASE THEIR SKILLS DRAMATICALLY. My managers love it because they are able to drop in and give me feedback right off the bat on calls that they were not in attendance of.
Recommendations to others considering the product:
USE ALL THE FEATURES!
Best way to self-coach
What do you like best about the product?
Simple to use, but robust feature set. The app is perfect for reviewing calls during my commute
What do you dislike about the product?
The transcriptions aren't 100%, but close enough that you can find the part of the conversation you're looking for without too much trouble.
What problems is the product solving and how is that benefiting you?
Demo's are no longer happening in a black hole. You can't improve on things that you have no record of.
Very intuitive, intelligent way to coach your sales team
What do you like best about the product?
Gong analyzes the conversation initially for you to help get to the key parts of the call quickly.
What do you dislike about the product?
Searching for calls is kind of clunky and the main menus are a little confusing.
What problems is the product solving and how is that benefiting you?
Helping sales reps ask the right open-ended questions that encourage the prospect to speak more and explore their challenges in greater detail.
A very robust tool to monitor Best Practices and find your key contributors
What do you like best about the product?
I love the innovation as of late. The new BEAT tool when fully integrated helps track the sales process in your team and helps with a detailed breakdown of where they went right (and potentially wrong).
The call log is very organized and a good tool to track weekly, monthly, and daily performance to track key indicators.
It also catalogs what your reps are actually saying on the calls, and uses tags such as "Use Case" in order for your to understanding the meat of a call.
The integrations into Salesforce are very easy unlike other tools and the CSM support (shoutout to Michael Llama) has been quick and to the point. He has gotten me the documentation I needed when I need it.
The call log is very organized and a good tool to track weekly, monthly, and daily performance to track key indicators.
It also catalogs what your reps are actually saying on the calls, and uses tags such as "Use Case" in order for your to understanding the meat of a call.
The integrations into Salesforce are very easy unlike other tools and the CSM support (shoutout to Michael Llama) has been quick and to the point. He has gotten me the documentation I needed when I need it.
What do you dislike about the product?
I believe the script option can use a little more work. That can be used to better document coaching in files for HR regarding PIPs etc.
While I like the reporting features as it stands, having more options to chop it would be a welcomed addition.
I may also not know this is possible, but it would be great to integrate those reports on a dashboard in SFDC rather than having to use both tools for a complete Dash experience.
While I like the reporting features as it stands, having more options to chop it would be a welcomed addition.
I may also not know this is possible, but it would be great to integrate those reports on a dashboard in SFDC rather than having to use both tools for a complete Dash experience.
What problems is the product solving and how is that benefiting you?
We are discovering why the best reps are exactly that and able to show those that need improvement how to do it and validate that understanding.
As a small start up, we are always doing more work than what is in our description, and a tool like Gong solves the problem of sitting in on calls to ensure best practices are being implemented according to the Sales leader's calendars, not the other way around.
As a small start up, we are always doing more work than what is in our description, and a tool like Gong solves the problem of sitting in on calls to ensure best practices are being implemented according to the Sales leader's calendars, not the other way around.
Recommendations to others considering the product:
If one of your opportunities is creating more time, a tool like Gong consolidates the phone aspect of training into one piece of software and allows you to coach on your time without the risk of it overwhelming you.
Gong Analytics to highlight partnership success!
What do you like best about the product?
I like Gong to be able to dive into the words section, and surface which calls in Closed Won were influenced by our partners.
What do you dislike about the product?
There's nothing that comes top of mind that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Considering our team has a start-up partnership program, it's hard to surface the wins we have. Like I mentioned previously, being able to dive into the words section and filter in our partners names within the closed won calls has been beneficial in reporting to upper management. Example: overtime you can see the increase of our partners names in calls (14% - 45%) over the course of 3 months. This proves enablement is working, and what areas we need to continue to enable in.
Verbit Employee Review of Gong.
What do you like best about the product?
Call Recordings, Transcript, ability to notate, breakdown of call into categories, and the ability to SHARE with customers immediately following our Meetings.
What do you dislike about the product?
Time from Meeting End to the Gong Recording being available. The Recording LINK to share with Customers EXPIRES after a certain number of Days.
What problems is the product solving and how is that benefiting you?
Meeting Information Review (If I've missed something/Forgotten something mentioned during fact-finding within a Meeting, I can easily find within either the video or transcript), Meeting Recaps (Ability to Send my Meeting's Recording is ideal for Clients who have been demo'd), and SELF-IMPROVEMENT for Sales Pitch, with the ability to comment on areas I should have pushed more/done something differently.
Recommendations to others considering the product:
Great for Sales Professionals trying to improve their pitch, and for Sales Dept. Heads/Managers to provide more effective, immediate feedback for improvements/things they did well in a much more simplified, centralized way.
Reliable call review
What do you like best about the product?
Searchable calls with transcripts. Highlights with topics.
What do you dislike about the product?
Transcript is off and speakers identities are flipped.
What problems is the product solving and how is that benefiting you?
Developing new business with gong since clients want to hear how a typical sales call goes.
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