Gong
Gong.ioExternal reviews
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Great tool sales tool
What do you like best about the product?
The ability to review calls immediately after they are done and the added incentive of Gong breaking down your talk time stats and giving you recommendations to improve your sales. Also, love the mobile app to download calls ot listen to on my long commute to and from work every day
What do you dislike about the product?
I don't see any downsides to Gong as of yet
What problems is the product solving and how is that benefiting you?
By providing talk-time stats it's really helping me streamline my demo's and controlling how much time I speak but more importantly giving my prospects the time they deserve to talk during our calls as well
Recommendations to others considering the product:
Its a great software to use and I highly recommend it
Extremely useful and innovative
What do you like best about the product?
The best thing about gong is the ability to become data-driven in what was previously incredibly difficult to measure. For instance, we can measure how often sales members are using a given phrase. We can know how often competitors come up on calls, what percentage of time all parties are speaking, and what topics are coming up the most. I'm consistently impressed with the sheer amount of data that can be collected via Gong, and unlike many other software, the data is all useful. It's becoming an increasingly common trend for technology to provide data for the sake of data, without considering usefulness of said data. Gong, by contrast provides important information that we would have never thought to track, and we certainly never would have known is possible to track. This has helped tremendously with setting goals, which we believe should always be measurable and precise. Before Gong, we relied on "fuzzy metrics" or intuition or nothing at all. Gong has been instrumental in helping us use data to improve the way our sales team operates and the way we measure our goals.
We also find the ability to automatically record calls to be a big time-saver. It is reassuring to know that calls are being recorded without having to manually set it up and make sure everything is working beforehand. Gong automates this and lets us rest easy that everything is good to go before we ever hop on a call.
We also find the ability to automatically record calls to be a big time-saver. It is reassuring to know that calls are being recorded without having to manually set it up and make sure everything is working beforehand. Gong automates this and lets us rest easy that everything is good to go before we ever hop on a call.
What do you dislike about the product?
I've found that it takes a little bit more time than I expected to get the sync with my calendar set up.
What problems is the product solving and how is that benefiting you?
We've solved the problem of being able to become data-driven in our analysis of sales calls. As a result, we're able to use data to track our company goals, something that was previously done with intuition.
Recommendations to others considering the product:
Understand exactly what problems you're trying to solve for before beginning an evaluation.
Incredibly helpful personal development tool
What do you like best about the product?
I love being able to listen to my calls and evaluate my own talk tracks, questioning, communication skills. It's incredibly helpful in avoiding the need to take tons of notes, thus allowing me to be a better listener overview to prospects I'm having conversations with.
What do you dislike about the product?
Dislike that sometimes the recordings don't come through if I end up having to call someone directly if they don't get on the conference line. I also find that sometimes it won't record calls that I have to reschedule or need to host spur of the moment without a calendar invite. It would be great if there was just a plug-in or integration with the screen-share software I'm using. That or the ability to turn it on my phone and record outbound calls that I'm making might be helpful.
What problems is the product solving and how is that benefiting you?
Being able to avoid furious note-taking, go back and pinpoint where clients are finding value in our conversations, recall specific details I otherwise might have missed. The benefits of re-listening to calls are endless, it really allows me to continue conversations more seamlessly and show people I'm a good listener.
Recommendations to others considering the product:
Listen to call recordings as often as you can! They are super helpful and insightful and will give you insight you never knew you needed to help you be a better communicator.
Perfect for training or review calls
What do you like best about the product?
Able to search for transcript and look for keyword I have said
What do you dislike about the product?
Easier search capabilities for calls. Sometimes is hard to search
What problems is the product solving and how is that benefiting you?
Calls review are huge. Also using it to train new hire is great. We can always look back and see what customer said and wants
Recommendations to others considering the product:
definitely recommend this for any organization.
Great recording tool for Sales
What do you like best about the product?
- Very easy to share calls and demos back with your prosepcts
- I especially like how its categorizes different sections of the call
- I especially like how its categorizes different sections of the call
What do you dislike about the product?
The written transcript is often non-sensical
What problems is the product solving and how is that benefiting you?
The ability to listen back to calls, and use that to be able to take more detailed notes, without having to lose focus on the call
Great tool for growing sales and success teams, makes collaboration seamless!
What do you like best about the product?
Intelligently digitized notes give allow you to benefit from the call without having to attend it in real time
What do you dislike about the product?
If we were able to hide the Gong attendee in the call participant list that would be great.
What problems is the product solving and how is that benefiting you?
Team collaboration is made easy. Schedules don't need to be modified to get the full value out of calls.
Gong 2019 Review
What do you like best about the product?
Being able to listen to my calls all the time and give myself personal feedback.
What do you dislike about the product?
Sometimes gong does not record the full conversation and then it lags out sometimes during conversations.
What problems is the product solving and how is that benefiting you?
Sometimes gong does not record the full conversation and then it lags out sometimes during conversations.
Recommendations to others considering the product:
None/NA
Gong is a game changer for me
What do you like best about the product?
Probably the ability to go back and hear the customer's voice. As I'm trying to listen to someone speak, notes don't always translate accurately.
What do you dislike about the product?
I wish I can control when the gong message, in the beginning, kicks in, it interrupts people most of the time. Make an alert in-app to be able to launch the voice in the users.
What problems is the product solving and how is that benefiting you?
Being able to copy and paste some notes into our CRM. The problem this solves is being able to organize and verify my notes faster to get onto my next task. I have successfully lowered my "filler words". The other issue that I pay attention to is how much I'm talking to the ration they are. It's important I do not talk more than the customer.
Easy to use tool! Highly recommend
What do you like best about the product?
Ease of use and the app is easy to use. Provides good call insights
What do you dislike about the product?
I get too many reminders and emails. Need to adjust my own settings.
What problems is the product solving and how is that benefiting you?
As a leader it lets me listen to my teams calls even if I can’t join
Recommendations to others considering the product:
Highly recommend
A useful and easy to navigate tool.
What do you like best about the product?
Having a searchable manuscript of the call is a great feature. This allows the me as a sales person to focus solely on the conversation rather than having to take notes during the call.
What do you dislike about the product?
The announcement of the recorder while on a call is delayed and generally cuts off the speaker.
What problems is the product solving and how is that benefiting you?
Gong solves a number of issues including:
1. Creating a call library for the sales team to go back and listen to previous calls. As well as for training new hires.
2. Allows for other members of the organization to stay in the loop and up to date on certain accounts.
3. Allows for sales to focus solely on the call as it is being recorded along with creating a searchable manuscript.
1. Creating a call library for the sales team to go back and listen to previous calls. As well as for training new hires.
2. Allows for other members of the organization to stay in the loop and up to date on certain accounts.
3. Allows for sales to focus solely on the call as it is being recorded along with creating a searchable manuscript.
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