Gong
Gong.ioExternal reviews
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Love my CSM
What do you like best about the product?
Finding and calling out trends that are good to review and get ahead of making needed adjustments to our sales process
What do you dislike about the product?
Being able to pull reports from the custom data and trackers that I pull. I have to take screenshots and manually input data into spreadsheets for reporting to my managers. If I could download the data It would be a huge time saver.
What problems is the product solving and how is that benefiting you?
Directs Manager/Rep conversations for coaching, able to review trends and educate as needed
Recommendations to others considering the product:
It's great for planning and coaching for next quarter and next fiscal year, and helping to focus on where improvements can be made
Gong Review
What do you like best about the product?
As a Sales manager, I get insights into how the reps are going through the calls. It gives me insight into how they position competition, it shows data on the ratio of how much the rep speaks vs the prospect. These are a few of many insights I get into the rep-customer interaction.
What do you dislike about the product?
This is a hard one, it mostly works really well. I do think the product as a whole could look at giving live tips to reps during the call. This is more of a postmortem of the calls. If Gong gave alerts to reps that they are speaking too much or any other such input, this would be phenomenal, but I know this is not the focus.
What problems is the product solving and how is that benefiting you?
The team is able to go back and capture anything they missed to take note of during the call. For me personally, it is the best way to coach my team on where they can improve.
Great!
What do you like best about the product?
That it includes action items to break up the call. I like that I am able to share my calls with my manager so that she can help train me. Also my favorite is that I am able to listen to my peers calls so that I can grow on my own as well.
What do you dislike about the product?
Not much but wish there was a way to set reminders to listen to calls. However, it does seem invasive knowing that any of the sales individuals can access all my calls and listen to me. I think something that could be improved in order to help with company culture, is deleting that calls of individuals who no longer work at the company. This may be negative for new people.
What problems is the product solving and how is that benefiting you?
None! Having my manager listen to my call or being able to listen to other great reps' calls. It helped me when I was in training being able to take notes as well. Some things I am using for Gong is when I need to recapp my notes for a meeting that I set up, I can go back and listen to what I said because I generally am repeating what the customer is saying since we are unable to record the other side of the phone call.
Recommendations to others considering the product:
Keep it up! I love the tools that it allows me to grow and help others on the sales floor.
It helps me improve as a rep
What do you like best about the product?
I really like that it does a transcript of the call. I go back to catch notes that I missed and it's super helpful to not have to listen to the whole thing if I don't want to. I also love that it categorizes certain sections of the call depending on the keywords we discussed. It helps me know how long I talk about different things and can see how I've structured the call flow to improve.
What do you dislike about the product?
I can't think of anything that I don't like about it. Sometimes the search functionality is strange when I'm looking for specific calls.
What problems is the product solving and how is that benefiting you?
I'm learning how I manage call agendas, get better at asking good questions, identify patterns from clients I call, overall I get better as a rep. I send calls to other reps for examples and I send them to my managers to coach me. It's really helpful to have it recorded to go back and learn from and also catch details I missed. It's a great tool for me to be a better employee and have accountability.
Great tool for reviewing calls and details
What do you like best about the product?
If I miss the opportunity to jot down notes on a call - fast-talking person, walking through different screens, I don't feel panicked and know I have the recording to go back and listen to. It's also great to be able to pull the call up days + weeks later, to hear exactly what we talked about and the language the prospect used. The transcripts are also super helpful. The ability to send call clips to both prospects and internal team members is really smooth and helpful as well.
What do you dislike about the product?
I don't care for all the emails and details in the account record. Our Gong feeds into Salesforce, so gong can feel cluttered, and I always filter down to calls only.
What problems is the product solving and how is that benefiting you?
Not having to take meticulous notes in real-time, allows me to concentrate on the conversation when there's a lot going on/a higher number of participants on the call. It makes it much easier to work long sales cycle accounts bc I can go back and listen to everything, and not just rely on the notes I took.
Best Coaching tool
What do you like best about the product?
I love the feature where you can visually see the break down of how much my sales reps are talking and how much the prospect are talking. As we are trying to sell via consultative approach, if my reps are talking more than the prospect, we are in trouble.
What do you dislike about the product?
Over the course of the last year, I have experienced audio quality issues. Consistent quality!
What problems is the product solving and how is that benefiting you?
It is one of the best tools that we utilize to coach reps on how to navigate a sales call. I often use it to highlight objections with the entire sales team.
Recommendations to others considering the product:
I do not have any recommendations at this point
This is the way to go through calls
What do you like best about the product?
The seperation of the different speakers.
What do you dislike about the product?
Sometimes calls are impossible to find or just are hard to look for.
What problems is the product solving and how is that benefiting you?
I think the greastest way to improve is to go through the calls and find ways to improve.
Recommendations to others considering the product:
If you are recording calls and listening back to them, THEN YOU NEED GONG!
Very effective tool for Sales Calls/ Coaching
What do you like best about the product?
I love how it is easily utilized for coaching opportunities and trainings and how it breaks down the whole process of the call.
What do you dislike about the product?
Can't really say, I do feel like some calls for some reason do not log, but that may be because of the user.
What problems is the product solving and how is that benefiting you?
Holding people accountable, to how the call plays out and if they got the results that they wanted or that they say they got.
Go with Gong!
What do you like best about the product?
The Transcript feature makes it easy to go back and look at conversations.
What do you dislike about the product?
Not all of my calls are recorded and sometimes it's difficult to track them down.
What problems is the product solving and how is that benefiting you?
Remembering what I talked about! I've realized I can focus my conversations more.
Best way to improve your calls
What do you like best about the product?
That I can listen on my phone. Very helpful!
What do you dislike about the product?
I need more help learning all the capabilities
What problems is the product solving and how is that benefiting you?
My professionalism on the call. It has improved drastically and I also can review questions and come up with better ones.
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