Gong
Gong.ioExternal reviews
6,450 reviews
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Super Detailed yet Super Easy to use
What do you like best about the product?
Gong not only brings my conversations into a script but gives me subjects and helpful summaries of what conversations were truly about. I have never worked with a platform this detailed.
What do you dislike about the product?
Sometimes it's not user-friendly, and it takes a while to download and sync with calls.
What problems is the product solving and how is that benefiting you?
I'm able to go through my talk-track with clients without having to listen to 20-30 minutes of calls. It's made my workload more proactive and more productive.
Recommendations to others considering the product:
Great for 1-man business up to multi-national companies. If used effectively, this can be one of the best tools for your business for growth and improvement. It does not even have to be for businesses, it can be used for personal growth such as practicing for an interview.
Great tool for sales review
What do you like best about the product?
easy to search for tags and titles, transcript is great
What do you dislike about the product?
nothing in particular to not on dislike here
What problems is the product solving and how is that benefiting you?
Benefits-team review of calls or calls you can't miss very helpful
Recommendations to others considering the product:
great tool
Go Gong!
What do you like best about the product?
The ability to re-listen to my meetings so I can take better notes or use it as a reference.
What do you dislike about the product?
The written transcript is not as accurate as I would like and weird words will pop up here and there.
What problems is the product solving and how is that benefiting you?
Solving the issue of taking better notes
Perfect to stay up to date on calls
What do you like best about the product?
I can't join every call! But with Gong, my colleagues can easily take conversations, or moments in conversations, that are most relevant to me. We've tried other similar tools but this was the easiest by far.
What do you dislike about the product?
The interface took a bit of effort before I realized how to find things. In addition, I can't figure out how to subscribe to tags by email.
What problems is the product solving and how is that benefiting you?
The need to hear feedback, directly from customers, at scale.
easily accessible on both desktop and mobile
What do you like best about the product?
easily accessible on both desktop and mobile. i can catch up on recordings during commute.
What do you dislike about the product?
nothing comes to mind at the moment. keep up the good work.
What problems is the product solving and how is that benefiting you?
understanding customer needs for product development
Super helpful for sales reps!
What do you like best about the product?
The recording and the transcript functions are awesome. It's easy to miss some information while you are on a call but with Gong you can always go back and fix/improve your notes.
What do you dislike about the product?
the recording is not perfect and sometimes you can miss some calls. I wish there was an option to be able to turn on or off the recording. If I am on a call and for some reason, the line drops and I call back the customer, the recording would not pick up from where I left off nor even allow me to create a new recording.
What problems is the product solving and how is that benefiting you?
I can always go back and catch some information that I lost in my notes. It's easy to miss some information from your notes while you are on the call with the client and Gong allows you to do so.
Gong also allows you to receive feedback from peers and supervisors by quickly and easily tagging them and having a conversation on the side of the call. It truly makes it easy to give and receive feedback on a specific part of the call or the whole call.
Gong also allows you to receive feedback from peers and supervisors by quickly and easily tagging them and having a conversation on the side of the call. It truly makes it easy to give and receive feedback on a specific part of the call or the whole call.
Recommendations to others considering the product:
If you need a great tool that allows you to never miss any information from your calls with your clients this is definitively for you. If your organization is big on peer reviews or feedback from your supervisor, Gong is the tool for you. Gong is a great tool with many features and honestly there are still a lot of features that I still even unlocked and fully utilized yet myself.
Gong helps to me to stay organized and improve my sales calls.
What do you like best about the product?
Being able to go back and listen to things I might have missed, not having to worry about taking such detailed notes and actually being able to listen to my customer.
What do you dislike about the product?
I dislike listening to myself talk. There's nothing really I dislike with the solution itself!
What problems is the product solving and how is that benefiting you?
I am becoming a better presenter, understanding what words I use too often, when to take pauses/ask questions. It's great to be able to go back an re listen to calls for notes and additional context.
Review your calls and learn from your mistakes
What do you like best about the product?
I like being able to request feedback from your managers and get live feedback through their site. It helps me improve on my selling skills and talk tracks.
What do you dislike about the product?
Sometimes it takes a bit to load in Gong and I lose some of the calls that I was hoping to review.
What problems is the product solving and how is that benefiting you?
I have been able to learn from my mistakes on calls and work with my manager in order to solidify my talk tracks. Hearing your own voice on calls definitely makes you rethink the way you approach sales calls.
Sales PHD
What do you like best about the product?
Call analytics for different objections and best responses
What do you dislike about the product?
The automatic notification that its a call recording
What problems is the product solving and how is that benefiting you?
Improved ramp time for new sales reps and insights into common call trends
Gong provides didactic opportunity for all
What do you like best about the product?
If you don't know the meaning of the word didactic then this is a didactic moment. It is a teaching/learning opportunity, and this is exactly what Gong provides. The ability of a program to help you enhance your skills while conducting calls is fantastic. Gong allows me to view my statistics for talk time, pauses, etc. I also have a pretty accurate transcript I can use to search for keywords and leverage them as follow up.
Once you have recorded more than 3 calls you will start to see further analysis and get a greater sense for where you may still need improvement or how well you are following Gong's suggestions.
Once you have recorded more than 3 calls you will start to see further analysis and get a greater sense for where you may still need improvement or how well you are following Gong's suggestions.
What do you dislike about the product?
I'm not a big fan of the entire interface. The UX is lacking since I feel it is not as intuitive as I'd like. There are too many clicks in certain areas, which I feel could be eliminated. I'm not sure I completely like the Zoom integration and it is confusing how to turn this feature on/off.
What problems is the product solving and how is that benefiting you?
Capturing what a client says can be tricky, especially if you are trying to run a meeting and take notes. By leveraging the recording I can go back and make sure I listen again to areas I may not have heard.
I also love that I can share this with others, both internal and external to my organization.
I also love that I can share this with others, both internal and external to my organization.
Recommendations to others considering the product:
A great tool to help you improve your speaking skills when interacting with folks on the phone.
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