Gong
Gong.ioExternal reviews
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Must have sales coaching tool!
What do you like best about the product?
Accounts / "Beat" view is incredible. It provides a timeline of all events that have happened around an account or opportunity so you can quickly identify opportunities that are falling through the cracks or being mismanaged. Super valuable and and I wasn't even expecting to see a feature like it from Gong.
The stats view also provides a high level view into how the team is running their calls. How much time they're speaking vs the prospect, what competitors are coming up during the conversation, what features were discussed etc.
The stats view also provides a high level view into how the team is running their calls. How much time they're speaking vs the prospect, what competitors are coming up during the conversation, what features were discussed etc.
What do you dislike about the product?
To get the most out of it, you need to invest a lot of time into the platform although the investment is worth it.
I hope they continue to improve the AI and transcription functionality as there are still a few kinks but it's the best I've seen on the market.
Other than the time investment, it's been really great.
I hope they continue to improve the AI and transcription functionality as there are still a few kinks but it's the best I've seen on the market.
Other than the time investment, it's been really great.
What problems is the product solving and how is that benefiting you?
As a sales manager, it's not possible to be on every call. Gong provides valuable insights into how the team is running their calls, how they're following process and what's coming up on their calls without me having to review every one. And for the ones that I do want to jump in and review, I can do so on my own time.
On top of the problems it solves for me, it also gives the team suggestions on areas for improvement and gives them "peace of mind" that anything discussed on the call doesn't fall through the cracks.
On top of the problems it solves for me, it also gives the team suggestions on areas for improvement and gives them "peace of mind" that anything discussed on the call doesn't fall through the cracks.
Recommendations to others considering the product:
You need a tool like this earlier than you think you do. Make sure to do your research on other vendors in the space.
Reliable or our basic needs
What do you like best about the product?
The recordings are stored easily and it starts recording the calls right at the correct time. Love the mobile app as well to re listen to calls while I am on my way to work or have down time.
What do you dislike about the product?
The platform has become too complex. I do not use all the fancy features and just want relisten to calls and it has become a lot more complex of a platform that is not easy to navigate.
What problems is the product solving and how is that benefiting you?
We work in a regulated industry and this covers our behind.
Recommendations to others considering the product:
Make sure you are paying for enough storage to keep your calls.
Gong has helped me reverse engineer a sales enablement program
What do you like best about the product?
Healthcare is a complex space so being able to listen in on my reps' calls has been helpful to really understand what medical professionals truly care about.
What do you dislike about the product?
I dislike that sometimes our scheduled calls do not get logged in call (i.e., a zoom meeting does not get pushed to Gong when we make a last minute change on the calendar invite)
What problems is the product solving and how is that benefiting you?
Gong has helped me identify the Do's and Don'ts to share with my team whether it's related directly to prospects in our industry or coaching from a sales perspective.
Recommendations to others considering the product:
Make time a few times a week to make sure you actually listen to the calls!
Gong has revolutionised my life
What do you like best about the product?
I love the interaction stats where I can drill into my own performance on calls and compare them against other team members - nothing like a bit of healthy competition! I also love being able to comment at certain points in the call and tag my manager to ask for feedback or just make him aware of particular conversations.
What do you dislike about the product?
You don't know how you're doing in real-time. I would like Gong to warn me that my talk ratio isn't balanced or that my explanations are too long or that I need to ask more questions. Also the transcripts still need a lot of work, I rarely use them because the script doesn't make much sense.
What problems is the product solving and how is that benefiting you?
Gong has made me much more conscious about the way I interact with other people, both on calls at work and even in my personal life. It's improved my discovery process, talk ratio (and particularly the length of my monologues!) and as a result has enabled me to make the discovery process more effective. I believe it will also improve my public speaking skills as I am more aware of using 'filler' words and can practice articulating my message more succinctly.
Recommendations to others considering the product:
If you are looking to understand and improve on your interactions with prospects and customers, I would strongly recommend Gong. Extremely easy, intuitive interface and has been fun comparing our stats as a team.
User Friendly Interface
What do you like best about the product?
I really enjoy how easy to use Gong is. It makes call coaching much more enjoyable when you get rid of redundant clicks and make finding the right calls easy.
What do you dislike about the product?
If there was one thing, it would be that the transcripts are often inaccurate.
What problems is the product solving and how is that benefiting you?
We are using Gong to develop the skill set of having effective conversations in a cold outreach scenario and helping our reps consistently follow our best practice framework.
Gong's the best way to train your employees and craft your sales techniques
What do you like best about the product?
How easy and convenient it is to bounce around throughout a call and see the notes that are left on it.
What do you dislike about the product?
There isn't much I can think of that is wrong with Gong.
What problems is the product solving and how is that benefiting you?
Training. Employees speed up their process of training by listening to previous calls.
Great Product for Management and Individuals
What do you like best about the product?
I have never had a tool that has captured Transcription and Recording in one place and created the ease of use through searchability. Really helps me drill down to the critical points of previous meetings to catch up on meetings missed or confirm details that were not clear when heard in real-time.
What do you dislike about the product?
The UI could be a little easier I think to toggle back and forth between transcription and audio stream recordings.
What problems is the product solving and how is that benefiting you?
We are leveraging Gong to track down missed call details and missed calls in general to stay apprised of collaborative efforts without have to ask your team to give you an update or synopsis. Really gives us the chance to digest historical meetings and form opinions, as though you were at the meeting.
Recommendations to others considering the product:
Gong is a great tool for sharing meeting information, outcomes from meetings, and good for training in terms of how conversations were handled and could be improved upon.
Great tool for communicating and coaching
What do you like best about the product?
The ability to have an intelligent conversation software that I can use. I love using the point of interest feature and look at tracker words, these are specific words that I am looking for to notate if clients or reps mention.
What do you dislike about the product?
The learning curve can be steep, there is a lot of features to learn and implement if you are really wanting to use all its capabilities.
Half of our team has not implemented this tool yet, some of my reps do not know how to truly utilize its features. it takes time.
Half of our team has not implemented this tool yet, some of my reps do not know how to truly utilize its features. it takes time.
What problems is the product solving and how is that benefiting you?
The ability to look at communication and dice parts that are relevant withing seconds. The ability to share transcripts with my reps for coaching purposes or to my clients.
Also, the fact that it gives me some analytics and best practices for training purposes.
It has created a culture of awareness and transparency within the team, they have embraced the fact that we will celebrate their approach during calls and talk about things that we can improve on. We even have a 'gong call" section for our weekly team meetings that we share a snippet of a call and we talk about the good and the bad and talk about the takeaways and things we will implement in the future.
Also, the fact that it gives me some analytics and best practices for training purposes.
It has created a culture of awareness and transparency within the team, they have embraced the fact that we will celebrate their approach during calls and talk about things that we can improve on. We even have a 'gong call" section for our weekly team meetings that we share a snippet of a call and we talk about the good and the bad and talk about the takeaways and things we will implement in the future.
Recommendations to others considering the product:
This is definitely a great tool to track communication performance and effectiveness. It will take some time to get comfortable with it, but it's definitely worth it!
Perfect way to ensure calls are compliant
What do you like best about the product?
The ability to search keywords greatly improves confidence that your sales team is on the right track and is saying the right things, and not using terms or phrases that are not compliant with industry standards or regulations. The interface is intuitive and easy to use. The transcription also allows for faster process of key areas that have be identified by Gong's native machine learning. I love the ease of recording calls so I can go back and listen to my own abilities, as well as the performance of my team.
What do you dislike about the product?
While listening to conversations, you can't start listening in the middle of a lengthy explanation, you have to start from the beginning of when someone begins speaking. This is a relatively minor issue since most of the time, starting from the beginning of the sentence is usually preferred.
What problems is the product solving and how is that benefiting you?
Have saved countless hours in reviewing calls, because Gong makes it possible to achieve quality control by keeping you from having to listen to calls/parts of calls that are not relevant to review. I would rate my overall experience with Gong a 10. It is solving the problem of reps being distracted on calls trying to talk to clients, fully listen, and also take detailed notes. Has also been a great resource for our new hires to review and watch demos.
Recommendations to others considering the product:
If you are adding new people to the team, this tool is a must for making sure the new sales people are on the right track and can really aid in individual success.
Gong Review for Account Executive Sales Analytics
What do you like best about the product?
Gong is extremely efficient in working with a variety of CRM's to record and breakdown phone calls to identify effective trends for the sales process.
What do you dislike about the product?
Very specific metrics for account executive role, with limited capabilities for sales development roles.
Small issues with accurate voice to text capabilities.
Small issues with accurate voice to text capabilities.
What problems is the product solving and how is that benefiting you?
Solving the issues of sales call inefficiencies by identifying group trends.
Gathering data on effective sales lingo that relates to higher conversion rates.
Gathering data on effective sales lingo that relates to higher conversion rates.
Recommendations to others considering the product:
Gather a large sample size of data with a large group of users to have a better understanding of effective and ineffective trends. Receive regular email updates from Gong that provide sample calls with data.
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