Gong
Gong.ioExternal reviews
6,450 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing platform for Call Analysis
What do you like best about the product?
I love the details we get of each and every call. Also there is no limit to how much we can learn from other in my company by searching them, whether its our managers, coaches or peers.
What do you dislike about the product?
Sometime Gong take wrong info in transcript.
What problems is the product solving and how is that benefiting you?
By searching others, you can learn how others are doing things differently. This help increase my perspective.
Recommendations to others considering the product:
This platform each a coaches job by giving detailed analysis. To peers, it will give abundance of good and quality call to listen to and improve. For an organization, this will help Head of operations to pick people with high quality and reward based on that.
Great tool to enhance and develop sales skills!
What do you like best about the product?
The UI of Gong is very intuitive and easy to use. Easy to send recordings to colleagues and prospects while also learning from the detailed stats of the call. I also enjoy using the call stats that show my % of talking vs. the prospect helping me get better for my future calls. I also enjoy using it as a note-taking tool that has improved my notes when I pass information back to my colleagues.
What do you dislike about the product?
Sometimes it is difficult to find and search old calls. Only happens sometimes but most of the time it searches no problem. Takes some time for GOng to analyze the call which could be quicker.
What problems is the product solving and how is that benefiting you?
Some benefits include my own development as a salesperson as well as helping me take more time to listen to the prospect and be able to go back to take better notes after the call.
Recommendations to others considering the product:
Gong is a great tool for any sales team trying to coach and have transparency within the organization.
Surprisingly effective tool
What do you like best about the product?
The ability to review calls to refresh memory on certain details that can be easily forgotten due to high volume of calls, being able to jump to specific speakers and finding out what filler words and/or bad habits I have that can be improved upon.
What do you dislike about the product?
There's not much to dislike - other than the fact that any goofs and mistakes are recorded for all of your colleagues to review!
What problems is the product solving and how is that benefiting you?
Gong is a valuable training tool for all of our new employees to review calls in order to get up to speed quickly. For more tentured employees, there's a lot of value in learning from each call to continually improve on your pitch, process and overall attention to detail. With multiple, often back-to-back calls on many days, it's hard to always take great notes (especially if you're presenting on-screen), so the ability to go back and pick up details and important clues provided by the customer during the call is invaluable.
Recommendations to others considering the product:
Just make a point to use it. We have lots of different tools available for different teams - some of which are very useful and some not as much. Gong is one that just about everyone finds useful.
Brilliant recording tool with conversation diagnostics
What do you like best about the product?
Gong is very user friendly and provides insight for managers to properly review and coach employees on calls. Gong has an excellent resource bank with easy to read and engaging articles.
What do you dislike about the product?
Gong can be difficult with accurate syncing to appropriate accounts and opportunities in Salesforce and there is no way to manually change/re-associate calls. I understand there are millions of unique scenarios, but being able to manually override the account link would be a HUGE step forward.
What problems is the product solving and how is that benefiting you?
Manager call reviews and trainings. Communicating pain points from customers and potential clients to Engineering/Product. Celebrating exceptional work and sharing praise received from happy customers.
Recommendations to others considering the product:
This is an excellent tool for improving your employees by listening to their calls and coaching them and by utilizing Gong's data analytics tools to understand what is working and what might need to change.
Gong experience
What do you like best about the product?
Being able to determine conversation points throughout the call and tailoring the listening experience.
What do you dislike about the product?
At this time, this product is working well for me. Nothing to note.
What problems is the product solving and how is that benefiting you?
Being able to close the cap between marketing and sales and having visibility into the sales conversations.
Customer Success Zappi Review
What do you like best about the product?
The automated analysis and key next steps
Notes on attendees
Analysis of responses
Notes on attendees
Analysis of responses
What do you dislike about the product?
The fact that it shows up as an attendee on Zoom.
What problems is the product solving and how is that benefiting you?
Focusing on letting the customer talk more than I do; having it take down action items for me so I can be involved in the convo and not jotting down notes.
Recommendations to others considering the product:
Figure out a way to identify certain types of convos that make sense to your org, so that people can easily find those pertinent topics.
Great experience, no need to take notes anymore
What do you like best about the product?
I love that Gong picks up on the different stages of the conversations and can point me to the parts that matter the most.
Reviewing calls is made easy as it integrates with different tools we use here (CRM, online meetings, calendar, etc.)
The mobile app is also very useful as I can review calls on my own time (commute, in remote locations, etc) without having to open my computer.
Adding comments to a conversation also saves us time: we don'e need the whole team to be there during the whole call. We tag relevant people after the fact to get them to listen to the part of a conversation that matters to them. Saving a lot of time (and money) to the company.
Reviewing calls is made easy as it integrates with different tools we use here (CRM, online meetings, calendar, etc.)
The mobile app is also very useful as I can review calls on my own time (commute, in remote locations, etc) without having to open my computer.
Adding comments to a conversation also saves us time: we don'e need the whole team to be there during the whole call. We tag relevant people after the fact to get them to listen to the part of a conversation that matters to them. Saving a lot of time (and money) to the company.
What do you dislike about the product?
The TTS has some challenges with some accents but is great overall.
Setting up and integration with our tools proved initially challenging as it seems that when we change the password to one of our applications, we tend to get disconnected. Checking our settings at regular intervals easily solved that issue and got Gong to work fine again. Making the disconnections notifications more obvious would help.
Setting up and integration with our tools proved initially challenging as it seems that when we change the password to one of our applications, we tend to get disconnected. Checking our settings at regular intervals easily solved that issue and got Gong to work fine again. Making the disconnections notifications more obvious would help.
What problems is the product solving and how is that benefiting you?
not sure what the customer said -> check Gong
one of your team members had a great conversation and you would like the whole team to use that technique -> see Gong
did we follow the defined call process and go through the recommended steps of the conversation -> check Gong
one of your team members had a great conversation and you would like the whole team to use that technique -> see Gong
did we follow the defined call process and go through the recommended steps of the conversation -> check Gong
Recommendations to others considering the product:
Try it, you will be bluffed.
We tried several recording tools before adopting Gong and this is the only one that actually delivered value and was easy to use
We tried several recording tools before adopting Gong and this is the only one that actually delivered value and was easy to use
User-friendly note taking that creates great efficiencies
What do you like best about the product?
Being able to handle online demonstrations without furiously writing notes down. I can focus on giving the presentation and connecting with the client and not worry about missing anything.
Listening to calls at an accelerated rate allows me to review hour long calls in 30 mins or less, creating significant efficiencies.
Reviewing calls from across the sales organization that would have otherwise been impossible to get to or relate on.
Mobile app usage is very user friendly
Listening to calls at an accelerated rate allows me to review hour long calls in 30 mins or less, creating significant efficiencies.
Reviewing calls from across the sales organization that would have otherwise been impossible to get to or relate on.
Mobile app usage is very user friendly
What do you dislike about the product?
Sometimes the transcript on voice recognition is a bit off. The words get thrown off a bit on the action items at times, where we are saying "I will follow up...." or "Confirming we will do this ned"
What problems is the product solving and how is that benefiting you?
Being able to connect common experiences, objections, competition identification, and overall themes across the county. We run independent sales cycles all over the board, but with Gong we can quickly connect and review meetings and talking points from all presentations.
Accurate action items and next steps coming out of meetings. One of the biggest areas of benefit is in email follow up and resources shared after the call or meeting has been completed.
Accurate action items and next steps coming out of meetings. One of the biggest areas of benefit is in email follow up and resources shared after the call or meeting has been completed.
Recommendations to others considering the product:
The playback feature is fantastic to listen and take a third party perspective on the meeting. When presenting, sometimes we get lost in the moment, or do not realize how much we are dominating the conversations. The call statistics and practices across the community are really valuable. I never realized how long or how short the "pauses" in conversation can be. The coaching aspects allow users and managers to take this to another level.
To those looking at the value of the system, it immediately will have an impact on the way your sales team reviews and prepares for calls and/or meetings. New or ramping employees will have a significantly better experience being able to access all different formats of examples. Topics and meetings could be tagged with key identifiers like competition, pricing, procurement, legal, and overall objection handling. Overall a strong recommendation from the group.
To those looking at the value of the system, it immediately will have an impact on the way your sales team reviews and prepares for calls and/or meetings. New or ramping employees will have a significantly better experience being able to access all different formats of examples. Topics and meetings could be tagged with key identifiers like competition, pricing, procurement, legal, and overall objection handling. Overall a strong recommendation from the group.
I liken it to watching film for football, very helpful.
What do you like best about the product?
the stats you get about yourself and others
What do you dislike about the product?
not all calls get recorded, so sometimes a call I really want feedback on isn't recorded
What problems is the product solving and how is that benefiting you?
i'm solving the issue of using filler words and working on my cadence
Recommendations to others considering the product:
If you're ok with being self critical and hearing yourself talk then implement gong
Sales coaching that has taken my abilities to the next level!
What do you like best about the product?
Recorded calls that I can listen to anywhere, anytime! This allows me to get way more feedback and coaching, as well as the freedom to choose the calls I want coaching on (if I'm working on specific sticking points). This also allows me to go back to calls if I forget something we talked about.
What do you dislike about the product?
The accuracy of the speech to text is not ideal; it is necessary most of the time to listen to the call, rather than read the transcript (which can be helpful when skimming through for certain topics or when identifying calls).
What problems is the product solving and how is that benefiting you?
Gong is mostly used for coaching, but it has also been used to gather data on product features and marketing changes. This data has influenced decision making in my organization.
showing 1,341 - 1,350