Gong
Gong.ioExternal reviews
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Gong has been a great tool for my team to learn from one another, especially while we've been remote
What do you like best about the product?
I love that you can comment on other's recordings. It is super useful that I can send a call to someone on our sales development team and they can directly give me feedback there and "grade" the call. It is also useful to see the percentage of time that I speak - good to reflect on that after the call is over and see how I can improve next time.
What do you dislike about the product?
I dislike that I get an email every time a call has been uploaded to Gong. If I want to look for that call I can just search it within Gong. Getting an email clutters my inbox and seems unnecessary. I don't think the recommendations that Gong makes are super helpful either because everyone in sales kind of has a different mindset and tactics that work best for them. So it's hard to give generalized advice when everyone has their own style.
What problems is the product solving and how is that benefiting you?
As said above, this has been extremely helpful while working remote because we aren't able to hear each other on the phone every day like we used to when we were in the office.
Gong is a great tool for companies who want to stay close to their customers!
What do you like best about the product?
The ability to pick out keywords and find trends in sales demos.
What do you dislike about the product?
It could be more user friendly in creating filters and finding specific calls.
What problems is the product solving and how is that benefiting you?
Our entire company is closer to our customers because we use Gong. People in our Product department are able to access trends simply because of demos our sales team is hosting, which happens daily.
Super user friendly and helpful!
What do you like best about the product?
Having access to my colleagues' calls is very helpful from a learning perspective.
What do you dislike about the product?
The library can be quite vast-- the system requires segmentation to be leveraged best.
What problems is the product solving and how is that benefiting you?
Access to talk tracks, the ability to revisit customer calls when crafting follow up.
Helpful for the BDR role
What do you like best about the product?
The ability to hear the call and be able to locate opportunities for improvement with the conversations I am having with Prospects. I like that I can see different places where I might not have considered areas of concern, for example: How much I might be talking over a prospect, or how many times I've said something. I also like that I can get information about specifics they may have mentioned for example how many times they asked about or referred to pricing.
What do you dislike about the product?
I wish the calls were available sooner to listen to, so if I've missed information during the call I could immediately get it.
What problems is the product solving and how is that benefiting you?
By using Gong, I've been able to spend time reflecting and analyzing my own calls, without having to wait for direct coaching from my manager.
It's been extremely helpful to have my Gong calls reviewed.
What do you like best about the product?
I love that my coworkers can review my calls and give me feedback so I can improve each day. I also love the call manuscript, making it easy to find parts of the call.
What do you dislike about the product?
Sometimes Gong will mess up the name of the prospect in the title, and it'll be with a different prospect. So I always have to double-check to make sure it's with the right person.
What problems is the product solving and how is that benefiting you?
Improving my calls.
A Game Changer for Tech Sales Men and Women
What do you like best about the product?
I like how the technology allows me to extract all of the pertinent pieces of my client calls by not only recording the entire call for me but also by highlighting certain topics that were covered on the call. Gong allows me to stay more focused on what my clients are saying by freeing me from constantly having to jot down notes and to prove that I listened to everything my client said by helping me write thorough follow up emails.
What do you dislike about the product?
There is not much that I dislike about the platform.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having to stop paying attention to what my clients are saying in order to jot down notes. I have gained many benefits from Gong but key among them are better follow up emails and more engaging cusotmer conversations.
Perfect for Quality Assurance folks!
What do you like best about the product?
The commenting features and the ability to keep comments private/public. Very useful for confidentiality's sake. The Trackers and integrations with Salesforce also make my life easier.
What do you dislike about the product?
The scorecards could be more robust and customizable. We use another tool called iAuditor that allows us to really dive deeper into the scorecards and Analytics. Even yes/no questions and the ability to add up points would go a long way!
What problems is the product solving and how is that benefiting you?
Identifying training deficiencies within our department. By nature we are a very technical-drive department so making sure our team is communicating with customer effectively is crucial to having our team stand out from our competitors.
Useful sales learning tool
What do you like best about the product?
Listening to calls form others on my team
What do you dislike about the product?
Handful of times the calls from the day before don't transfer
What problems is the product solving and how is that benefiting you?
Learning what works and what doesn't work for sales calls, how to work around common objections
Good Experience with Gong
What do you like best about the product?
Most of the time Gong is able to pick up on the topics talked about during the conversations which helps pinpoint the time segment I'm trying to reference or review.
What do you dislike about the product?
Sometimes the ending of calls isn't recorded.
What problems is the product solving and how is that benefiting you?
Being able to notice a shift in my tone during a call that was or wasn't successful is really helpful.
Recommendations to others considering the product:
If you have access to Gong take advantage!
Gong is one of the best call recorders I've used
What do you like best about the product?
How it breaks down the call in an easy to read format
What do you dislike about the product?
Some calls can take a little while to load
What problems is the product solving and how is that benefiting you?
Bettering my sales calls by being able to listen to them with Gong
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