Gong
Gong.ioExternal reviews
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The Most Helpful Call Recording/Coaching Tool I Have Used
What do you like best about the product?
We have used a handful of different call recording/coaching tools over the years. I personally have used it both in supervisory and subordinate roles. It works the way it is supposed to, and it is easy for all team members to use, which makes it invaluable to our team.
What do you dislike about the product?
The only thing I dislike is not being able to customize the name of the recorder when it is in your meeting, something we used to be able to do years ago when we first had Gong.
What problems is the product solving and how is that benefiting you?
Ability to identify filler words, objections etc. Easily jumping to the important parts of a very long call because they are clearly marked saves a ton of time. Very effective for team call coaching as well.
Gong is Great!
What do you like best about the product?
Gong is simple to use and captures great details that helps us improve our sales process and keep track of opportunities. We have used it for training and sales support as well. Clients love the fact we can send the meeting video and recording to them following a call.
What do you dislike about the product?
In general, the system is easy to use and not much to dislike. Maybe they could allow for other staff that does not have paid user licenses help manage the system by being a tech admin. It doesn't make sense that a revenue ops person needs to have a full license when they likely won't ever need to record their own calls. Having a separate admin-only seat would help.
What problems is the product solving and how is that benefiting you?
Improving sales results and close rates by being on top of opportunities.
Helpful when reviewing the details of past sales calls.
What do you like best about the product?
The ability to see a transcript following the call, enables for a smooth review and providing next steps.
What do you dislike about the product?
The chime when entering the room can often come in 5-10 minutes after the meeting has begun.
What problems is the product solving and how is that benefiting you?
Becoming an overall better presenter. Learning from previous calls of mine and my team members.
Value Prop
What do you like best about the product?
Ability to understand a sales team's grasp of the value of the solution we are positioning. Can quickly identify new approaches are put into place by the team.
What do you dislike about the product?
Sometimes transcriptions are clear -- don't really need to take notes during a call but it isn't always transcribed correctly. Would be nice to be able to update transcriptions to correct them
What problems is the product solving and how is that benefiting you?
Consistent messaging follow up, training, sales process stage activity
Recommendations to others considering the product:
Use of keywords for messaging is valuable
Gong helps make sales coaching in an asynchronous environment easier!
What do you like best about the product?
The ability to provide coaching feedback to my reps in the comments section of recorded calls or through scorecards is super valuable. Our company has gone digital by default and it's very important as a sales organization to be able to provide asynchronous feedback, especially as teams move across different time zones and time for feedback during 1-1s become more limited.
Each week, I have my reps tag me in a call snippet focused on the primary thing we are working on for the month. It's been helpful in making big strides in call improvement and skills development.
Each week, I have my reps tag me in a call snippet focused on the primary thing we are working on for the month. It's been helpful in making big strides in call improvement and skills development.
What do you dislike about the product?
What I don't like is that the call recordings are not available real time. Sometimes a rep will ask for immediate feedback on a call and we will have to wait until the recording is finished processing which can take some time.
The transcriptions on calls are not reliable. Especially when sometimes reps will try to leverage for call notes.
The transcriptions on calls are not reliable. Especially when sometimes reps will try to leverage for call notes.
What problems is the product solving and how is that benefiting you?
I am solving a few problems with the use of Gong:
1. Ability to provide asynchronous coaching feedback on calls - this way, sales call coaching doesn't always need to happen over 1-1 meetings with reps (time saved / more efficiency)
2. The ability to understand sales rep behaviours and track what can be improved (e.g. call control, filler words, application of training/coaching feedback)
4. A/B testing talk tracks to see which messaging lands and converts to sales
1. Ability to provide asynchronous coaching feedback on calls - this way, sales call coaching doesn't always need to happen over 1-1 meetings with reps (time saved / more efficiency)
2. The ability to understand sales rep behaviours and track what can be improved (e.g. call control, filler words, application of training/coaching feedback)
4. A/B testing talk tracks to see which messaging lands and converts to sales
Recommendations to others considering the product:
If you are looking to get insights into how your sales reps are performing on calls and provide feedback effectively and asynchronously on those calls - you need
I don't think there's another tool on the market like it.
I don't think there's another tool on the market like it.
Great for capturing notes and improving
What do you like best about the product?
I love how Gong allows me to focus on conversations rather than trying to capture notes. I can go back into the platform to re-listen to calls and capture notes or even copy and paste from the transcript. It's super simple to share snippets with colleagues for feedback.
What do you dislike about the product?
I think editing a snippet could be a little easier but this is very minor
What problems is the product solving and how is that benefiting you?
Saved time, become more efficient and have been able to focus on the conversations rather than having to capture notes. Additionally, I didn't realize that I was beginning to talk immediately after the customer ended. I've learned to pause slightly longer which has resulted in customers divulging more information than they typically may have.
High detail, very usable call review tool
What do you like best about the product?
The Filters to search calls by how many questions were asked, what keywords were spoken, etc is incredibly valuable to finding the best calls to go over and review.
What do you dislike about the product?
Not my complaint, because I enjoy it, but a team member has mentioned they find the color scheme gaudy.
What problems is the product solving and how is that benefiting you?
Our previous software had the call laid out as a single bar, but Gong shows you who is talking, when, and what percentage of the time that is
Gong will take you to the next level
What do you like best about the product?
Having access to gong to as a sales and coaching tool has been a great addition to my sales arsenal. Gong has allowed me to go back and listen to calls to not only find opportunities to improve but to refresh my memory on what was discussed capture important details or information that I may have missed, forgotten or did not add to my notes in Salesforce. I also love being able to listen my peers calls and demo's anytime I want, especially since I like to do this after my own calling hours. Learning from my peers via Gong has helped me improve my talk tracks, provided me with an arsenal of use cases to share with my prospects that wouldn't know about otherwise and create best practices.
What do you dislike about the product?
I was nervous about having my calls recorded and go into a portal for anyone to listen to. I was apprehensive to share my calls and get feedback with my peers and manager but I'm so glad I got over it and jumped in with both feet. Gong will only help you be better.
What problems is the product solving and how is that benefiting you?
Access to re listen to conversations and gather notes.
Getting feedback on what I do well has been really nice.
Knowing where I can improve and being able to make those changes immediately has been great.
Getting feedback on what I do well has been really nice.
Knowing where I can improve and being able to make those changes immediately has been great.
Recommendations to others considering the product:
A place where call transcripts are displayed so I could copy and paste notes and details from Gong to SF
Integrate with Salesforce and auto attach calls and notes to opportunities or contact
Integrate with Salesforce and auto attach calls and notes to opportunities or contact
Great experience with Gong so far!
What do you like best about the product?
I really like that you can speed up the calls and provide feedback on any given snippet.
The share internally vs. share externally feature is really great as well. Also, the categorization of the call is typically very accurate and helps me to remember what I discussed with clients!
The share internally vs. share externally feature is really great as well. Also, the categorization of the call is typically very accurate and helps me to remember what I discussed with clients!
What do you dislike about the product?
I dont like how on the "Home" page, there isnt a default search filter that pops up on the lefthand side bar where I can search by client etc. Therefore, I typically search for my calls in the company wide library under "Calls"
What problems is the product solving and how is that benefiting you?
So many! Sharing call with clients so they remember our previous interactions, QA with my team to review calls and provide feedback, listening to other team members call that are categorized by Gong, and more.
Amazing Tool For Deep Insights
What do you like best about the product?
Keyword search provides amazing insights into the conversations. It allows us to quickly search for specific sections of the conversations saving loads of time when trying to pinpoint specific answers. For example, when we are looking for answers regarding timelines, this is the best way to get there quickly to ensure that we have all the correct information. I find this particularly valuable as a result of the speed in which I can get these tasks accomplished. Additionally, I really like the fact that the speed bar was upgraded recently. This allows me to save additional time when I am trying to absorb the entire conversation.
What do you dislike about the product?
The search functionality could be more comprehensive. I have had difficulty finding exactly what I am looking for in a timely manor. It would be nice for suggestions to populate, perhaps or more intelligence surrounding this type of feature. I am not sure what the exact answer here is, however most everything else that is offered really does save me quite a bit of time and therefore I feel that this is one of the only areas for improvement. The UX and UI are wonderful.
What problems is the product solving and how is that benefiting you?
Deeper insights and improving quality of conversations. Our aim is to get more and more intelligent when it comes to our sales process. I find that having a library of conversations enables me to significantly level up when it comes to my own abilities on calls.
Recommendations to others considering the product:
I'd say try it, you won't be dissapointed.
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