Gong
Gong.ioExternal reviews
6,446 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Short cut to be data driven
What do you like best about the product?
I love the content of the Point of Interest menu. This helps me make sure that I am on top of my to-do for every op.
Also the fact that you can see all communication in one place as well as see the talk times
This product has gone from being a call recorder to being a central tool in my daily workflow
Also the fact that you can see all communication in one place as well as see the talk times
This product has gone from being a call recorder to being a central tool in my daily workflow
What do you dislike about the product?
Call searching can be difficult. Added filter capabilities would be a plus
Sometimes the tips are spot on - sometimes not
Sometimes the tips are spot on - sometimes not
What problems is the product solving and how is that benefiting you?
Call analysis and followup
Gong helps me make sure that I follow up on all call in the best possible way
Also let's me share demonstrations with prospective customers and colleagues
Gong helps me make sure that I follow up on all call in the best possible way
Also let's me share demonstrations with prospective customers and colleagues
Recommendations to others considering the product:
This is a great tool for any high volume business that makes a lot of calls. This will let you integrate Gong into your daily workflow to ensure best follow-up practices and will give you tips on how to improve
Perfect software for improving your sales calls!
What do you like best about the product?
- Ability to request feedback from your peers and manager, as well as yourself
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Aesthetics of the platform is pleasing
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Aesthetics of the platform is pleasing
What do you dislike about the product?
While easy to use for the most part, sometimes accessing calls from Gong directly is difficult. It could be user error, but I do still think it should be a bit more user friendly in that aspect.The transcribing can be quite off at times.
What problems is the product solving and how is that benefiting you?
- Ability to request feedback from your peers and manager, as well as yourself
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Being able to gain self awareness of my approach to sales conversation
- Being able to create a customized score card for the team I am on is great.
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Being able to gain self awareness of my approach to sales conversation
- Being able to create a customized score card for the team I am on is great.
Recommendations to others considering the product:
This is a great software to help yourself (as a sales person) or your salespeople become self aware of their sales calls and improve tremendously. I have seen my co-workers improve because we now have access to a software that holds us accountable to those improvements, allows us to go back and look at feedback we have received, so we can keep track of it, and to use it as a learning tool for new people that join our team! I highly recommend using Gong!
No other call coaching tool like it!
What do you like best about the product?
Gong is the ultimate call coaching tool for sales. The interface, dashboard, features on call playback, etc help me to effectively scale-coach my team. Gong continuously evolves its product to drive intelligence on call trends and be useful to managers. Also from a rep perspective, best way to take notes and have dialogue with their leaders on their calls.
What do you dislike about the product?
I believe this may have to do with our internal restrictions but we now have to manually add the Gong assistant to record calls which has missed a number of calls unfortunately.
What problems is the product solving and how is that benefiting you?
Scaling call coaching centered around specific topics.
Very helpful sales tool
What do you like best about the product?
Ability to listen back to calls so you do not need to take as detailed notes, ability to find out background information from previous conversations, and being able to listen to other reps on the team to see how they approach different scenarios. Being able to go back immediately after the call to clear up any confusion is a great feature to have in such a fast paced environment. Also, with the ability to record and send calls to clients, if there is any he said/she said in regards to the sales rep not disclosing anything in the contract, helps save a lot of sales and frustration in the long run.
What do you dislike about the product?
The recording robot sometimes chimes in mid sentence letting everyone know the call is being record (if that feature is enabled). Also, the speech to text function doesn't always capture the true conversation which then requires you to go through and listen to that segment of the call. The integration with Salesforce is not always accurate on how Gong is tracking ongoing activity on the opportunity in Salesforce.
What problems is the product solving and how is that benefiting you?
Learning from past conversations and growing as a sales rep. I realized that after listening to my calls, I have become more patient in giving my responses to the client. Being able to get statistics on your calls, I.e, patience, talk ratio, etc has made me a more effective speaker not only in the office but in my personal life as well.
Recommendations to others considering the product:
Highly recommend for any sales training and continued training throughout your career. This tool has served invaluable during the on boarding process, especially during the COVID-19 era. This tool allows reps to stay connected and learn while remaining remote.
Easy to use
What do you like best about the product?
Incredibly simple to track keywords throughout the script
What do you dislike about the product?
Definitely easy to schedule, easy integration, no issues
What problems is the product solving and how is that benefiting you?
Listening to other calls to identify the best strategies for sales tactics.
Gong From AE Perspective
What do you like best about the product?
I like the call recording and transcript feature of Gong. Allows me to self coach and keep track of next steps I may have missed on calls.
What do you dislike about the product?
I dont like that every person has to have an account that I share content from Gong with.
What problems is the product solving and how is that benefiting you?
I am solving holes that our CRM has in tracking deals, conversations and overall relationships with customers.
Great product to capture missed notes, reflect on performance, and share learnings
What do you like best about the product?
What I like best about the product are the ability to go back to review performance of myself as well as other team members. I also like the ability to comment on sections of the recorded calls because they allow us to communicate more efficiently and more targeted. Finally, I really like the auto-generated performance section. This includes the percentage of talk time for all the members within the calls. Patience is also an interesting metric for me to track for myself. I also like the feature to look into "to do" lists
What do you dislike about the product?
The natural language processing of the calls isn't perfect, so I would love for that to be better. However, that may be hard given volume of speakers, accent, and many other factors. I would love for that to be improved for different accents. The auto-sectioning of calls also doesn't work that perfectly yet, so I tend to ignore those labels. For example, sometimes the calls would be labelled pricing discussion when in fact it is still the same topic of the call. The part that is useful is around sectioning for small talks.
What problems is the product solving and how is that benefiting you?
I use Gong for several reasons, including review performance, and capture of notes from the meetings that I would otherwise have missed, and also share learnings with other team members within the organizations. I have definitely gone back to review my own calls and see areas of imrovement for myself to see what I can be working on. This has been a great source of
Recommendations to others considering the product:
Spend time reviewing your own performance
Helpful software for creating more focused, attentative salespeople
What do you like best about the product?
Having the host-speaker breakdown and recording is very helpful and allows me to focus on my calls, the guest, and the moment, not on taking precise, detailed notes. After the call, being given a breakdown of my call behavior (talk ratio, patience, etc) allows me to gauge my own success on the call and how that is reflected across other calls. Rather than being stuck thinking, oh no, what did they say?, I can go back to the exact moment and hear it for myself.
What do you dislike about the product?
The transcription accuracy, while offering its own form of comedic relief, can be very inaccurate. Unfortunately, the nature of language is that many words can sound like others, but this often results in a more humorous vs accurate transcription. Having a more accurate transcription or ability to make the software reconsider what was heard would be helpful. However, having an idea of what was going on at that point allows you to easily find where in the call that point was made, allowing you to go and hear it again. I also find that the navigation could be a little bit more straight forward when searching a client - ie. a more overview-like client/account page that is organized more clearly and intuitively. It would be great to
What problems is the product solving and how is that benefiting you?
I am able to go back to the exact moment and hear exactly what my client said, not what I thought I heard or interpreted. Before, I would either have to set up some other recording method, which wasn't overly helpful as a non-broken-down video, versus the speaker, screen, moments breakdown that Gong provides. Also, Gong made me realize that I need to improve on my patience before responding, something that will improve not just my sales calls.
Recommendations to others considering the product:
If you are looking for a tool to help your salespeople stay organized, diligent, and on top of their action-items, Gong is a great go-to.
Super easy & useful tool for any customer facing role
What do you like best about the product?
It's super easy to go back and listen to sales calls
What do you dislike about the product?
Not much; pretty straight forward honestly. I don't use a ton of the bells and whistles but for my role, it's really helpful
What problems is the product solving and how is that benefiting you?
It makes it a lot easier to run calls naturally, since you don't have to worry about taking notes. Instead you can just focus on the conversation, and circle back later to pick up on little details in the recording
Amazing tool for a number of reasons
What do you like best about the product?
One of my favorite features is the call transcripts.
What do you dislike about the product?
The topics aren't always super accurate, but they work well enough.
What problems is the product solving and how is that benefiting you?
I often have back-to-back client calls all day long, and I'm not the best at taking notes during a call so it's easy to forget exactly what was said or what my action items are. This helps me go back and easily find the moments that I need in order to refresh my memory.
showing 1,261 - 1,270