Gong
Gong.ioExternal reviews
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Valuable Learning Tool
What do you like best about the product?
I like that you can share the calls with your colleagues or director. It has been a useful tool to learn about better practices and also help refine your calls.
What do you dislike about the product?
There isn't really anything I dislike about it.
What problems is the product solving and how is that benefiting you?
I am able to hear how I sound and bring any calls where I am pausing or unsure how to handle objections to my manager. From there we can roleplay and really breakdown how my calls can be better. This also allows our team to run classroom activities while we are out of the office and we can submit calls for different learning purposes.
Recommendations to others considering the product:
I recommend using Gong as a way to not only track what your sales team is doing but you can also ensure they are doing things the right way. As a salesperson, you can analyze where you went wrong or where you can do better.
Gong is great product for coaching
What do you like best about the product?
Gong really makes it easy to coach reps on a daily basis. The new activity and deals features are a great addition to call recording functionality. I have used both Gong and Chorus and think that Gong is the better overall platform.
What do you dislike about the product?
Gong really has everything that you need and more so there is not much to complain about. There are just some features that we do not use yet. For example, I would like to get better at using the feedback and coaching tools within the platform - they have scorecards and different ways to promote coaching but we have not leveraged those features yet.
What problems is the product solving and how is that benefiting you?
Gong helps me as a Sales Manager as I can stay up to date on deals without having to do in-depth deal reviews on every opportunity. It also helps me provide more consistent feedback and coaching for my team.
Believe the Hype: It’s A Must Have
What do you like best about the product?
-data and insights are superior to other tools
-deal intelligence is a substantial value
-they respond via roadmap quickly and are well-funded
-deal intelligence is a substantial value
-they respond via roadmap quickly and are well-funded
What do you dislike about the product?
some missing low hanging fruit:
-would like to see trends in analytics for individuals/teams in charts
-deal intelligence is good, but needs better sorting functionality and integration with SFDC (in fairness we haven’t explored this as much as we should)
-I don’t see as much aggregated data as I would like re: their customer base
***I am told roadmap addresses the first and happy to he patient in the other 2***
-would like to see trends in analytics for individuals/teams in charts
-deal intelligence is good, but needs better sorting functionality and integration with SFDC (in fairness we haven’t explored this as much as we should)
-I don’t see as much aggregated data as I would like re: their customer base
***I am told roadmap addresses the first and happy to he patient in the other 2***
What problems is the product solving and how is that benefiting you?
-removing the “fog” of ground truth versus sale rep truth
-better visibility across all departments into what our customers are saying
-we on-boarded our entire CSM team 2 months into our term.
-better visibility across all departments into what our customers are saying
-we on-boarded our entire CSM team 2 months into our term.
Recommendations to others considering the product:
Look at new data you are getting that isn’t just sitting in SFDC or any other “data lake.”
Great way to become better at Cold Calls and Qualifications
What do you like best about the product?
The analytics is pretty good, as they help me to better understand my mistakes and areas for improvement.
Gong helps with the following:
Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience.
I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking.
Besides this, it helps to jump easily on certain parts of the call.
Other good things are comments, which enable managers to give feedback.
One of the things I really like is the opportunity to listen to the calls from our more experienced colleagues and to get a better understanding of the technical overview, including objection handling, how to answer certain questions, and finally how to lead the conversation in the right direction.
Gong helps with the following:
Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience.
I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking.
Besides this, it helps to jump easily on certain parts of the call.
Other good things are comments, which enable managers to give feedback.
One of the things I really like is the opportunity to listen to the calls from our more experienced colleagues and to get a better understanding of the technical overview, including objection handling, how to answer certain questions, and finally how to lead the conversation in the right direction.
What do you dislike about the product?
Not many things that I could think of.
Sometimes, maybe the voice quality is a bit lower than expected.
Sometimes, maybe the voice quality is a bit lower than expected.
What problems is the product solving and how is that benefiting you?
I'm trying to use Gong as a tool that will help me to analyze calls - both from my colleagues and from myself. That's the only way to become better at objection handling.
It's good to hear the calls from more experience colleagues, to get some tips and tricks and to foster further growth of a group.
It's good to hear the calls from more experience colleagues, to get some tips and tricks and to foster further growth of a group.
Great insights for marketing teams too
What do you like best about the product?
i like the auto transcription, keyword analysis, and just the whole user experience of using it.
What do you dislike about the product?
nothing really to dislike. sales call recording and AI analysis is a must these days this is a great option.
What problems is the product solving and how is that benefiting you?
from a marketing perspective, we get to see what customers are actually saying and feed that back into our content and campaigns.
Transcriptions are a lifesaver
What do you like best about the product?
I love the call transcription. my brain is basically mush by the end of the day and having the transcription to search for keywords from a call is a lifesaver. Love not having to go back and listen to the entire call the try and find one piece of info.
Next steps feature is also AWESOME. Though the action item notification could be more detailed within the email. I don't love having to go into the Gong app to see them all. Also love that the mascot is a bulldog.
Next steps feature is also AWESOME. Though the action item notification could be more detailed within the email. I don't love having to go into the Gong app to see them all. Also love that the mascot is a bulldog.
What do you dislike about the product?
Our "call coaching recorder" sometimes fails to show up on calls. Occasionally, calls get missed. I don't know if there's any way to add call coaching recorder once the meeting has started. Colors of the interface are kind of intense on the call recording view.
Transcription isn't always accurate, but that is to be expected.
Transcription isn't always accurate, but that is to be expected.
What problems is the product solving and how is that benefiting you?
Detailed follow-up and actionable next steps! No more wasting time scrolling back through call recordings..
Recommendations to others considering the product:
Keep improving the action items feature!! love it. Also transcriptions are great, keep improving there.
Robust Sales Tool - Good for documentation , quick reference, and team training
What do you like best about the product?
I like that I can leave comments in certain parts of the call and tag my team member when I need their input. I also like that I can quickly jump to the parts of the call where we're discussion pricing or they give an objection. When I want to refresh my talk track, I can check and see how more senior reps are handling objections or setting up their calls. I also benefited from the metrics and best practices, in the beginning, to ensure I wasn't speaking too much and reminding me to ask more questions.
What do you dislike about the product?
I don't think the AI transcription tool is that useful. I talk to a global pool of business owners from India, South Africa, Spain, etc, and because of that I can't search for specific words in the call transcript easily or use the text to pull out takeaways.
I also find the way the bot chimes in at the beginning of a call and takes up a whole section of my screen extremely annoying. I wish I could minimize this or that there was just a small highlight at the beginning that showed the call was being recorded not a vocal bot.
I also find the way the bot chimes in at the beginning of a call and takes up a whole section of my screen extremely annoying. I wish I could minimize this or that there was just a small highlight at the beginning that showed the call was being recorded not a vocal bot.
What problems is the product solving and how is that benefiting you?
We piloted it to see where we could improve as salespeople. At first, the metrics were very insightful but over time I've paid less attention to them. For example, customer story, impatience, and so on. Training and quick recaps of past conversations. It's good for revisiting sections of a conversation quickly.
Recommendations to others considering the product:
It's great when you want more visibility into what your remote reps are doing and areas you need to coach them on as well without having to join each call or share Google files.
One of the easiest tools to use in our tech stack
What do you like best about the product?
Gong's onboarding process was unbelievable. It was all set up for me when I started using it—it was truly a click of a button. I especially like the transcription and searchability for keywords, as well as the robust performance recommendations for my call style.
What do you dislike about the product?
Being in Services, I do feel like it is more of a sales-oriented tool. My calls have tags such as "Closed Lost" and "Closed Won" on them, which don't mean anything to my role, since I work with customers post-sale. This may have to do with how my company set it up, but it would be helpful if there was a more customized experience for each user.
What problems is the product solving and how is that benefiting you?
Automatic call recordings, reviewing past discussions to fill in and review call notes, team collaboration and training, improvement on soft skills.
Great Product but Needs Different Profiles
What do you like best about the product?
Great product for listening to calls. Really useful to be able to see how much each person is talking on a call, and great to have call transcriptions to understand time spent on topics, etc
What do you dislike about the product?
I'm not on our sales team but it's still set up to automatically record every call with external parties. Many of these aren't sales calls, and shouldn't be recorded, but I still have to manually kick Gong out of the meeting every time. There should be a way to set me up with an "observer" profile on Gong so that it doesn't automatically try to record all of my calls.
What problems is the product solving and how is that benefiting you?
Core product is recording our sales reps' calls, and it's been great to have all of their calls recorded. Additional features around searchability, talk time, etc are extremely helpful.
Recommendations to others considering the product:
Good product, but be clear on who needs to be set up to record calls.
Running a sales team with out going is like going on a hike in the dark woods at night
What do you like best about the product?
Ability to share calls with colleagues so that they can hear first hand from prospects.
The ability to having call snippets shared with me are also great but more important is the analytics.
The ability to having call snippets shared with me are also great but more important is the analytics.
What do you dislike about the product?
could use a better salesforce integration
What problems is the product solving and how is that benefiting you?
team productivity
Recommendations to others considering the product:
Make sure to know how many users will be using the system
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