Gong
Gong.ioExternal reviews
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Fast, efficient and accurate
What do you like best about the product?
I enjoy the annotation features, reminders and organization that the software provides. Great to see an accurate and searchable voice to text system that is easy to pickup and use without a large amount of formal training. Would be ideal to get some monthly deal in review features such as the beta that is currently being tested.
What do you dislike about the product?
At times voice to text can be repetitive, would be great with more constructive feedback on individual sales process and suggest resources to help with certain situations. Ideally sales and advice centred videos and links to popular articles and key contributors.
What problems is the product solving and how is that benefiting you?
Organization and clarity is the main benefits from gong, would be great to get more constructive feedback from this information and move to a more interactive system. The main benefit I have seen is accuracy in deal details in past conversations, keeps me organized in terms of dates, times and pain points. Saves repeat calls and emails for clarification and ensures that what I said actually happened within a call.
Recommendations to others considering the product:
It is a good system that is quite intuitive and quick to pick up full for useful information and features. Would be a benefit to any sales organization looking to improve their overall organization and accuracy within the sales process. Would be ideal to have been using this program a few years ago. Good to level up your sales and organizational knowledge through listening to others calls and customer interactions.
Gong Review
What do you like best about the product?
Gong is very useful for understanding what works well and doesn't work well with certain types of calls.
What do you dislike about the product?
The only thing I have noticed negatively about Gong is how it only tracks certain calls and not all.
What problems is the product solving and how is that benefiting you?
I've been able to figure out the analytics better. Biggest benefits are seeing the percentage used for each type of phrase.
Recommendations to others considering the product:
Highly recommend using it for sales training, figuring out what works and what doesn't.
Amazing tool. Could be better with integrations.
What do you like best about the product?
Transcripts and snippets make the ability to hand off and turn over items seamless. We use this within our organization on a very frequent basis and have ran into no real issues.
What do you dislike about the product?
Sharing is a little cumbersome. It would be great if the product had integrations with common chat applications organizations use.(Slack, Teams, etc.)
What problems is the product solving and how is that benefiting you?
Better visibility between Support Engineering, Sales to post-sales, Development and Product notification on feature requests or bug tickets.
Gong has been influential in sales training and breaking down conversations with my clients.
What do you like best about the product?
I would say the breakdown it shows when you are talking vs the other individual. You can see the statistics very well on every conversation
What do you dislike about the product?
The time it takes to download a call from our system and sometimes it simply does not download (rare). The curser to fast forward or rewind could be a bit smoother.
What problems is the product solving and how is that benefiting you?
How to use our sales model also called Sandler
Very helpful for reviewing demo calls.
What do you like best about the product?
I like being able to review demo calls. Gong make it clear when each speaker is talking and it's quite easy to jump to the important parts.
What do you dislike about the product?
There's not much to dislike. It has been a good experience.
What problems is the product solving and how is that benefiting you?
I've been able to review my demo calls, as well as review demo calls from others on my team. This has helped me improve by seeing how well others do their demos.
Gong has become a powerful call support tool for my calls
What do you like best about the product?
Screen and audio recording makes it easy to share a call with peers or a client team for reference. The visual call time makes it easy to see the balance of speaking time to know where to better tune participation. We also use peer review surveys to improve quality and conduct team reviews of important calls. I've recently discovered the call snippet where we can highlight parts of the call! I use the transcript from time to time to copy and paste into my notes, but it take a lot of editing.
What do you dislike about the product?
The transcript is useful, but could be better. Most of the translations are OK, but you get some very strange text. I also don't like how it highlights every filler word, repeat, or mistake I made, but that's on me not Gong. I also find the call history a little hard to use. I can search by someone's name, but it might retrieve every call they were invited to.
What problems is the product solving and how is that benefiting you?
1. Call quality reviews so we didn't have to be on the same call. 2. Recording and transcript to share with peers or the client. 3. Identifying call speaker balance.
It's been a big help for call quality reviews, and far easier than trying to use a WebEx recording. It has also saved me a lot of time in follow-up notes by simply sharing the recording and call highlights.
It's been a big help for call quality reviews, and far easier than trying to use a WebEx recording. It has also saved me a lot of time in follow-up notes by simply sharing the recording and call highlights.
Game changer sales tool
What do you like best about the product?
How intelligent the recording analysis is, great for personal development as well as quickly navigating to the key info from previous calls.
What do you dislike about the product?
Nothing springs to mind in terms of dislikes.
What problems is the product solving and how is that benefiting you?
Nothing goes amiss now from sales calls - less pressure on note taking, more time to focus on the call itself.
Instant and digestable feedback, which before would only be possible by having someone else sit on the call.
Instant and digestable feedback, which before would only be possible by having someone else sit on the call.
Recommendations to others considering the product:
At least get the trial going asap.
Great tool and product
What do you like best about the product?
Great to give teams feedback and track sales cycle.
What do you dislike about the product?
We are missing role permissions that will allow certain users limited view.
What problems is the product solving and how is that benefiting you?
It helps a lot when we onboard new employees or handover accounts from AES.
Great tool for feedback sharing.
Great tool for feedback sharing.
Very automated and gets the job done
What do you like best about the product?
It will automatically record and share calls with others on your team. You can also listen in on calls as well.
What do you dislike about the product?
the platform is getting a little complicated. Gong is trying to become a BI tool and analyze too much. I think it should just be dumbed down and simplified. Very confusing to navigate.
What problems is the product solving and how is that benefiting you?
Listening to calls for compliance reasons
A great tool for team selling and coaching
What do you like best about the product?
I love how easy to use and intuitive the main functions of Gong are. It is very easy to teach reps how to use it and it has become a staple in their daily work lives.
What do you dislike about the product?
The "Deals" and "Activity" pages are a little clustered and hard to follow. Additionally some configuration with recording consent - using the consent page specifically. You can not select specific users to have the consent page which would be nice.
You can also not export anything from the Stats page.
You can also not export anything from the Stats page.
What problems is the product solving and how is that benefiting you?
Gong has allowed us to share best practices among all sales reps, and expedite onboarding through the use of real life selling examples. Commenting and tagging is also a great feature for team selling and for everyone on an opportunity to know what's going on.
Recommendations to others considering the product:
Gong is a great tool especially in the conditions of today's world where everything is virtual. This tool makes conversations with customers easily visible across the business and streamlines coaching and 1:1 conversations. For conversation intelligence and coaching Gong is the best. They are working to get more sophisticated with their product and those changes definitely still have some kinks to work out but for the most basic functions there isn't a better way to go.
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