Gong
Gong.ioExternal reviews
6,446 reviews
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Easy to use and share
What do you like best about the product?
- Intuitive UI. Have not found myself lost in the product.
- Share Call - Links are great for cross company collaboration.
- Share Call - Links are great for cross company collaboration.
What do you dislike about the product?
- Requiring additional licenses at times to be able to share information with other team members.
- Transcript attempts are not great
- Retention of videos is a major pain. I hate returning to a deleted video in hopes of recapturing that information.
- Transcript attempts are not great
- Retention of videos is a major pain. I hate returning to a deleted video in hopes of recapturing that information.
What problems is the product solving and how is that benefiting you?
1. Allows me to focus and just be present during calls. Alleviates the need to take notes.
2. Able to review other calls and feedback that others have flagged.
2. Able to review other calls and feedback that others have flagged.
Great easy to use tool.
What do you like best about the product?
I like Gong in indescribable terms because it is a software that provides a powerful visibility of conversations for the clients of a company, mentioning that it records and analyzes in an incredible way all calls and sales meetings immediately, extraordinarily We can highlight that this system drastically improves the effectiveness of the equipment sales, being a total success according to this branch.
What do you dislike about the product?
The adoption of the user towards this communication management system can sometimes be a challenge, which means that it is not customizable in the large proportion of this software, that is, it does not adapt to the needs of the registered customer. This platform, being a problem of intermediate magnitude, thus highlighting that its customer service program is not very sophisticated that we describe, as it has flaws that do not allow customer satisfaction for better performance when using Gong.
What problems is the product solving and how is that benefiting you?
In complex terms in our company, we can highlight that we use Gong in most of the departments belonging to the organization, mainly due to the powerful functions it contains to listen to calls and determine conversation leads in an effective way, perfecting the communication skills of our team in amazing ways, including this software onboarding new sales reps to ensure a large revenue stream.
Recommendations to others considering the product:
Gong has multiple favorable aspects that help in a successful way, being highly recommended fundamentally for organizations that are based on sales and services, whose source of income is through telephones or web conferences, underlining that its basic functionalities of Records of calls and meetings are powerful, facilitating this branch of business work in complex amounts, including that it is very suitable when referring to marketing.
Very Helpful
What do you like best about the product?
I really like this tool, it is so nice to not have to take notes on sales calls and be focused on tone and other nonverbal cues. Also as I bring in more people to my sales deals, you can send them the gongs to get familiar with the key players. It is also great to use it to pass on questions asked to other departments.
What do you dislike about the product?
Sometimes it is hard to get to the next person talking as it picks up background noise.
What problems is the product solving and how is that benefiting you?
It is so helpful to re-listen to sales calls to make sure you have clarity.
Recommendations to others considering the product:
Get it!!
Great tool!
What do you like best about the product?
Having a library of calls for yourself and your team is a great training and sales tool.
What do you dislike about the product?
Ultimately, it's up to the customer on whether they want the call recorded. Obviously, this is necessary, but can sometimes be disappointing.
What problems is the product solving and how is that benefiting you?
Gong makes note taking much easier and allows you to be fully involved during the call.
Everyone needs Gong in their organization!!!
What do you like best about the product?
It's really easy to use and it gives you peace of mind that all the information will be captured on customer calls. You can then go back and review at any time and use the call script feature to gather any requirements you might have missed on the call. It also works great for training purposes as it captures anything you share on your screen as well and can share it with colleagues or customers to reference. It's one of the best tools I've used in my career hands down!!
What do you dislike about the product?
There are some small tweaks I would like. For example, having a more accurate script function and being able to share multiple snippets of a call at once.
What problems is the product solving and how is that benefiting you?
My team is using Gong to record all our customer calls and be able to capture the conversation to reference at a future date. Easy to use as it integrates with Zoom for example, and the call recording is ready to review just minutes after it's been completed.
Powerful tool for breaking down calls.
What do you like best about the product?
The best part in my opinion is how I can easily run a report searching for word or phrase. Gong pulls all the calls from the search with those words in an instant. In the past it would have taken countless hours going back through recordings and listening to them manually.
What do you dislike about the product?
Having Gong log into GoToMeeting as another participant has caused some awkward explanations. Same problem with Zoom. It would be great if Gong could work out a better solution with main Webinar companies.
What problems is the product solving and how is that benefiting you?
The benefits of Gong are huge. Being able to search a weeks worth of calls for the entire team in 10 seconds versus the Entire Weekend is huge. This capability has made the lives of our sales managers better. It has also helped the reps themselves because it is insurance in case they don't take detailed notes.
Lifesaver for Sales people
What do you like best about the product?
The ability to auto-locate meetings on your calendar and start taking notes. Not only it can record but also creates a transcript which one can refer to. Probably the feature to translate and create a copy in your local language from other language helped me a lot
What do you dislike about the product?
So far don't see much that I dislike, everything looks good
What problems is the product solving and how is that benefiting you?
Keeping a copy of my meetings
ability to refer to the transcript in case I forget any details
Language translation from audio to notes
Helpful insights like dialogue & monologue time.
helps me be effective and confident that i am not going to miss any crucial info about my meetings and I always have a copy to refer.
Also, the ability to listen to you conversations greatly helps in understanding and improving yourself.
ability to refer to the transcript in case I forget any details
Language translation from audio to notes
Helpful insights like dialogue & monologue time.
helps me be effective and confident that i am not going to miss any crucial info about my meetings and I always have a copy to refer.
Also, the ability to listen to you conversations greatly helps in understanding and improving yourself.
Enablement staple
What do you like best about the product?
Great tool for identifying and communicating "what good looks like" and using it to onboard new hires. We save a lot of snippets and use them as social proof for trainings, rollouts, etc.
What do you dislike about the product?
A little more reporting flexibility would be nice so we're not having to export and make a ton of pivots.
What problems is the product solving and how is that benefiting you?
Easy to chunk coaching when you have reps source calls for you. Good way to create visibility for other team members on what successes are happening.
Gong is a game changer
What do you like best about the product?
Gong is an amazing tool for learning from your calls and also keeping track of conversations to go back and reference. It gives me insights on what my filler words are, keywords mentioned in my calls, or details on whether I should talk longer, have more patience, etc. I'm also a big note taker, but it can distract from me actively listening and having a good conversation. Now I can take high level notes and know that I can go back to reference Gong if I missed anything. It helps me engage better. Lastly, it helps onboard new reps quicker, because you can listen to the top rep's calls and hear how they pitch the product, address objections, etc. Highly recommend.
What do you dislike about the product?
I think Gong could create a little better interface for organizing calls. If I want to go listen to the best discovery calls, demos, closing calls, it's not easy to know what calls I should be listening to. You can create folders but it takes a lot of manual work to sort through calls & categorize them. Some automation perhaps to help sort good/bad calls and what types of calls they are would be helpful.
What problems is the product solving and how is that benefiting you?
Improving my process in sales, faster training times, ability to learn from top reps, ability to take less notes and go back and listen to calls if I missed anything.
Great tool for reps
What do you like best about the product?
The first thing to catch my eye is how easy it is to use a tool like Gong. There is nothing that I need to do on my end to make sure that Gong is recording, just jump into my client Zoom meeting and voila! I have my recording. The insights provided by Gong are great, like pointing out next steps, how much time I talked vs. my customer, action items, etc. I don't know how many times I jump back into Gong to find next steps and they already have them blocked off for me. Very helpful tool.
What do you dislike about the product?
Can be a hassle to find the call that I'm looking for.
What problems is the product solving and how is that benefiting you?
I am always working to make sure I follow-up the 70/30 rule (I talk for 30% of the call, while my prospect talks for 70%). Having this insight is a great reminder that I talk too much, and I need to listen more.
Recommendations to others considering the product:
If you or your manager have any sort of coaching that involves listening to recorded calls, I would highly recommend checking out Gong.
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