Gong
Gong.ioExternal reviews
6,433 reviews
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Excellent conversational AI
What do you like best about the product?
I love conversational AI. My favorite aspect of Gong is being able to go into any account and ask what is going on. By asking what the customer said they needed, I can prepare for any meeting, from kickoff to renewal. This is incredibly simple to use.
What do you dislike about the product?
I wish they were a little more responsive to customer requests. They say a feature is coming in a certain quarter and then it doesn't.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve some of the handoff issues we were having between sales and onboarding. It has even benefited the training team because we can ask where customers are getting stuck and Gong pulls that information out of our meetings for us, no one has to take those notes or remember, we can see the exact customer conversations.
Gong has accelerated my productivity by writing my notes for me and has helped me be more present
What do you like best about the product?
The note taking element is my favourite tool
What do you dislike about the product?
if gong was fully integrated with salesforce this would be brilliant
What problems is the product solving and how is that benefiting you?
Gong helps me solve poor note taking on my part
Great follow up with AI Reports
What do you like best about the product?
The IA outline, transcript, key points and next steps.
What do you dislike about the product?
Its difficult to search properly for a call.
What problems is the product solving and how is that benefiting you?
It allows me to remember easily what each meeting was about and to make great follow ups
Can't go wrong with Gong
What do you like best about the product?
Summarize calls efficiently
Super easy to find certain topics on the call.
Helps clarify what "Next Steps" were.
Super easy to find certain topics on the call.
Helps clarify what "Next Steps" were.
What do you dislike about the product?
Super slow when it comes to skipping to certain snippets of the call.
What problems is the product solving and how is that benefiting you?
Document calls and provide feedback to sales reps
improve quality of deal
provided insight on the type of leads we should focus on more.
improve quality of deal
provided insight on the type of leads we should focus on more.
Gong is an amazing tool to increase your productivity!
What do you like best about the product?
1. Ease of Use
2. Captures notes for real
2. Captures notes for real
What do you dislike about the product?
Scope to improve the summarizing feature for each of the attendees.
What problems is the product solving and how is that benefiting you?
Gong captures all the notes and identifies the opportunities for sales.
Good tool for meeting summarization
What do you like best about the product?
Gonf is very east to use and fairly accurate.
What do you dislike about the product?
No meeting participant listing which can be potentially added.
Meeting look up in the gong application can be improved.
Meeting look up in the gong application can be improved.
What problems is the product solving and how is that benefiting you?
I can rely on gong for meeting notes and recollecting the conversations as I have back to back meetings.
It help me in drafting meeting notes, sharing meeting recording and getting the summary for future.
It help me in drafting meeting notes, sharing meeting recording and getting the summary for future.
I've used em all- Gong is great!
What do you like best about the product?
I love how gong can collaborate with a variety of other softwares and systems. It works like hubspot with some better feautures.
What do you dislike about the product?
I wish there was an easier way to organize my pipeline.
What problems is the product solving and how is that benefiting you?
Gong is my CRM they keep all of my contacts in the correct place, I can set up flows, listen to old phone calls, and even use your AI to make an email to follow up after the call.
A Game-Changer for Sales Teams
What do you like best about the product?
It's time saving and helps me review my calls.
What do you dislike about the product?
The l=user-interface takes time to load.
What problems is the product solving and how is that benefiting you?
Gong records and analyzes every sales interaction. It lets me see and hear exactly what’s happening in the calls and how I can improve.
A great asset for anyone in sales!
What do you like best about the product?
I think one of the best features of Gong is the call overviews that come through after completely client meetings.
Many days I have back to back calls and when I get finished with them it is great to have an organized outline of what I covered in the call so I can take care of my necessary follow up.
I have also seen an increase of clients attending our meetings due to the automated reminders that go out the day of our call.
I use Gong every day in my work flow and it helps keep me organized in a busy work environment.
I wasn't familiar with Gong before I started my current position, but it is quite easy to implement into a daily work plan.
Many days I have back to back calls and when I get finished with them it is great to have an organized outline of what I covered in the call so I can take care of my necessary follow up.
I have also seen an increase of clients attending our meetings due to the automated reminders that go out the day of our call.
I use Gong every day in my work flow and it helps keep me organized in a busy work environment.
I wasn't familiar with Gong before I started my current position, but it is quite easy to implement into a daily work plan.
What do you dislike about the product?
A newer aspect that hasn't been my favorite is the quantity of reminder emails that go out the day of my meetings. I have been seeing upwards of 4 reminders to each client going out. I hope this is just a bug and I have been able to downplay it with my clients as an AI over reach, but hopefully this is going to be resolved soon.
What problems is the product solving and how is that benefiting you?
Keeping me organized without having to take copious notes during every call, this enables me to really focus on what the clients are saying and allows me to have an organized train of thought when I send out my follow ups.
Best Sales Tool ever!!
What do you like best about the product?
Gong is one of the best tools for sales people. It saves me hours of time and I love that it records the calls and takes notes which I can refer to later. It is also super easy to send follow up emails as Gong summarizes the call and key takeaways. The customer support is also very quick and are super helpful.
What do you dislike about the product?
It can be slightly cumbersome as it is solely relies on Salesforce integration.
What problems is the product solving and how is that benefiting you?
Saving time, energy and effort
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