Gong
Gong.ioExternal reviews
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Gong is GREAT
What do you like best about the product?
the best part of Gong is the machine learning that starts to understand your products, pain points, competitors, etc. I like that you can search for these themes and find examples in any call in the app. Its great for feedback and learning.
What do you dislike about the product?
Really not much, i think its sometimes difficult to search now taht you have the emails in there now too not just the calls, but i like that feature as well, so im not sure if its a dislike just an adjustment
What problems is the product solving and how is that benefiting you?
Onboarding problems - it solves fthe pain of having to sit in on calls with reps to onboard. now you can listen at your own time, follow an entire sales cycle in a single sitting, and fast forward/pin themes/etc.
Recommendations to others considering the product:
n/a
Great product!
What do you like best about the product?
Gong is a really great training, onboarding and continuous education tool. Being able to quickly find snippets and listen back has been hugely helpful.
What do you dislike about the product?
I haven't found anything I dislike yet .
What problems is the product solving and how is that benefiting you?
We use Gong primarily in our sales functions to help capture more accurate customer data and to train our team.
Recommendations to others considering the product:
None
IT Admins Will Appreciate
What do you like best about the product?
The admin portal is simple and clean. I love the way users are organized by their manager. As an IT Admin I appreciate when tool's admin pages are intuitively configured so that it doesn't take a lot of thinking to get where you need to go. Gong's admin portal is clean and simple to figure out. There are other tools I use where finding the things I need can be a real hassle and even sometimes require a Google search. With Gong, you can log in for the first time and easily find what you're looking for.
What do you dislike about the product?
I want our sales team to be better informed on how to remove Gong from Zoom calls they should not be in so I, as an IT Admin, don't have to try figuring it out myself then training them. Gong has automatically recorded meetings that upset business partners. They said they would not do business with us if we recorded meetings without their consent. This was purely a training issue. Finding the videos was a little bit difficult. I am not super familiar with Gong yet but I found the video, then deleted it but if we searched for it, we found it elsewhere. I was just confused by this because I know I deleted the video wherever I had found it originally. But search results found it saved elsewhere on the site.
What problems is the product solving and how is that benefiting you?
We are using Gong to import sales calls. For me, an IT Admin, it's helpful to have a simple tool that we can rely on to help our Sales org. It connects to SalesForce seamlessly and updates automatically when changes are made.
Great tool to progress!
What do you like best about the product?
To see all the calls from my colleagues, and to be able to grow by hearing / seeing others
What do you dislike about the product?
Nothing really.
I like everything, even if I should go more often on it.
I like everything, even if I should go more often on it.
What problems is the product solving and how is that benefiting you?
while working from home, it is hard to shadow other reps, and Gong is a good way to solve this problem
Recommendations to others considering the product:
Nothing in mind
Great tool for Sales/Product Development
What do you like best about the product?
makes it easy to quickly review calls, gain insights, comment/share with the team
What do you dislike about the product?
time it takes for the AI to analyze/import call
What problems is the product solving and how is that benefiting you?
the benefit of call coaching and seeing your metrics easily is major
Recording library and transcriptions very useful
What do you like best about the product?
Gong automatically joins meetings booked in my calendar, making it unnecessary to manually record meetings.
The library of searchable calls and transcripts is very helpful to reviewing past interactions with clients, and for getting up to speed on in-flight client engagements when you're added to an engagement that your colleagues have already been working on.
The library of searchable calls and transcripts is very helpful to reviewing past interactions with clients, and for getting up to speed on in-flight client engagements when you're added to an engagement that your colleagues have already been working on.
What do you dislike about the product?
The transcription can struggle with some accents and terms.
What problems is the product solving and how is that benefiting you?
The main problem Gong solves is having a single, central library of call recordings with clients and prospects, that we can quickly search and leverage for training, sales, and service support purposes.
Recommendations to others considering the product:
Provide training to your employees so they can take full advantage of the tool's capabilities.
Great insights and detailed review
What do you like best about the product?
The most helpful thing is being able to see the screen that is shared through the whole video and it doesn't switch to speaker view when someone speaks. That allows me to continuously review the presentation being shared and take notes on previous calls.
What do you dislike about the product?
There aren't many negatives about Gong besides sometimes important parts to the conversation don't get noted.
What problems is the product solving and how is that benefiting you?
Being able to review calls and the specific things that are said on call is very helpful especially if you have several back to back meetings and it's hard to take notes on what was just covered when you're also prepping for another meeting.
Very useful for preparation, note-taking, and review.
What do you like best about the product?
Replaying old call for review and note-taking. Sharing with colleagues to get additional perspectives.
What do you dislike about the product?
Search functionality is not very good; it is often hard to find the right call.
What problems is the product solving and how is that benefiting you?
Quality control in conversations and review/note-taking.
Recommendations to others considering the product:
It is a good and useful service
Gong Review
What do you like best about the product?
Being able to search specific phrases to find certain calls and communicate with team leads and managers to discuss what happened in the calls. Such as how to improve the calls with tones, words, and talk time. Really like I can see how long I talk versus how long the client talks as well. Overall very easy to use and navigate to relay messages to coworkers and managers as well as sending calls.
What do you dislike about the product?
There isn't really anything I dislike about using Gong. All has been well while using the program and can not complain about anything since we have been using it for pretty basic things like reviewing and monitoring calls and performance. Everyone I have talked to about it has said great things that have improved their sales experience on our pod team.
What problems is the product solving and how is that benefiting you?
Being able to communicate with comments for reviewing calls has been nice. Have noticed an improvement in my performance due to coaching and reflecting back on the calls to see how long I am talking and letting them talk back as well as my response time. Overall all good things to say that have helped me and others that I have talked to in my company that are really into using Gong every day.
Recommendations to others considering the product:
Keep up the work! Have not had any issues using the program, so far an excited to see where it will be in the future and to see the new features and updates. I hope our company continues to use your services.
Does well 90% of the time with some annoyances
What do you like best about the product?
The core functionality is awesome, and I love the transcripts
What do you dislike about the product?
Almost ALWAYS starts late, and there's an awkward announcement
What problems is the product solving and how is that benefiting you?
Keeping track of notes, being more effective by leveraging historical context
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