Gong
Gong.ioExternal reviews
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Great for coaching!
What do you like best about the product?
I love how searchable the calls are, and the feature that allows you to see CSM / customer airtime.
What do you dislike about the product?
I think the product is solid for how I've been using it.
What problems is the product solving and how is that benefiting you?
Coaching my team has been much easier with Gong. We use it to review discovery and difficult conversations.
Essential for my BDR development
What do you like best about the product?
Ease that all is recorded - I can quickly learn from the best performers in the company as well as tweak my own call performances now that we are also recording BDR calls through Gong
What do you dislike about the product?
Topics and transcripts are not always accurate - wish it would be better an allow to filter calls by topics easier
What problems is the product solving and how is that benefiting you?
With Gong, I am now able to know what to do in order to succeed by learning from the best in my own Org!
Necessary for any sales team, but a few areas for improvement compared to Chorus
What do you like best about the product?
I've used both Gong and Chorus and both have things they do better than the other. That said, Gong is definitely the better technology- especially for a bigger team.
The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best
The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best
What do you dislike about the product?
Gong's call recorder is fairly inflexible, this is where Chorus is better. With Chorus, you can invite the recorder to any meeting- even if it's impromptu. They also have a native Zoom integration that looks slick.
Gong's recorder must be invite with enough time for it to pick up the calendar invite, and it can't come to meetings others host- so if you're chatting with a big company who can only use their own Webex account then you're out of luck
Gong's recorder must be invite with enough time for it to pick up the calendar invite, and it can't come to meetings others host- so if you're chatting with a big company who can only use their own Webex account then you're out of luck
What problems is the product solving and how is that benefiting you?
In my current role, Gong is necessary for seamless handoff to our Customer Success team, as well as insights for our product team. In past roles with bigger teams, it's my key coaching tool for 1on1s
Exceptional but with a minor gap in functionality...
What do you like best about the product?
The transcription is very helpful. Having listened to audiobooks while following along in the book, I've found that comprehension is increased drastically when both are utilized. Additionally, the fact that you can share the software with folks who don't necessarily have a Gong account so that they may review the call is incredibly helpful and is a significant cost savings.
What do you dislike about the product?
One of the quirks is that the transcription isn't exactly transcribed. I wish there was a way to correct the transcript and then the notes show the original text replaced. If it had that, I'd give it a 10. This is the main gap I see and is what I dislike.
What problems is the product solving and how is that benefiting you?
We are utilizing the software as a means of sharing the calls with our SMEs who are too busy to hop on call after call but too important to not have them hear the calls for advice and commentary. We've been able to point out gaps in our own software, distinguish whether potential clients are a good fit or not, and determine whether certain asks are achievable.
Recommendations to others considering the product:
If editing the transcription is not important to you, then this software has absolutely everything you'll need.
A tool with multiple purpose
What do you like best about the product?
- Pro-active reporting
- Call Data for recognising patterns
- Call Data for recognising patterns
What do you dislike about the product?
- Filters can be more user friendly as too complex
What problems is the product solving and how is that benefiting you?
- I can look up certain calls from simple key words
- Determine if a call recording has too much dead air
- The pro-active reporting allows me to pick up calls which the related sales was not done correctly
- Determine if a call recording has too much dead air
- The pro-active reporting allows me to pick up calls which the related sales was not done correctly
Recommendations to others considering the product:
Definitely a good tool that could be used to analyse and do some in-depth reporting in a call center environment.
If you're not using Gong, you're not running your business like you should
What do you like best about the product?
Between the sales and customer success teams, I am not sure I have had a better buying experience. Jesse and Curtiss (in case the company wants to give them a shout out) are amazing and a big reason I wanted to move forward with them. They weren't the cheapest solution, but between the reps and then the product...it's all worth it.
I have been able to coach, monitor and improve my sales team like nothing I have ever done before - especially remotely. I am able to have a call with a customer and pitch a product or service and then send the link to my team immediately to give them feedback. I can ask for their feedback to me, and I give them feedback as the call is progressing.
I have reps listening to calls before they call their customers to make sure their messaging is tight and to see if there are any questions they are not sure how to answer. Ramp time is reducing, and our actual GTM strategy is receiving immediate feedback in real time. Every day, I can send information to my Board of Directors that is directly related to customer feedback and market response.
Gong is absolutely essential.
I have been able to coach, monitor and improve my sales team like nothing I have ever done before - especially remotely. I am able to have a call with a customer and pitch a product or service and then send the link to my team immediately to give them feedback. I can ask for their feedback to me, and I give them feedback as the call is progressing.
I have reps listening to calls before they call their customers to make sure their messaging is tight and to see if there are any questions they are not sure how to answer. Ramp time is reducing, and our actual GTM strategy is receiving immediate feedback in real time. Every day, I can send information to my Board of Directors that is directly related to customer feedback and market response.
Gong is absolutely essential.
What do you dislike about the product?
There are a few bugs here and there, but nothing that can't be worked out.
What problems is the product solving and how is that benefiting you?
I wanted to be able to onboard new reps faster, coach more consistently, improve the documentation process for calls, and get better insight to what my customers were actually saying...not what a sales rep *thought* they were saying. I have absolutely seen the value in Gong, and saw it within the first few minutes.
Excellent tool to review your calls
What do you like best about the product?
I like that I can go back to my calls and check on things that my prospects were very interested on and then focus on that for my follow ups and also allow me to check on things that I have to send to my prospects without having to take notes.
The Deals Dashboard is also really good to keep track of opportunities and helps to make sure that you are following up at the right time, also helps you to see what deals are hot, warm and cold.
The Deals Dashboard is also really good to keep track of opportunities and helps to make sure that you are following up at the right time, also helps you to see what deals are hot, warm and cold.
What do you dislike about the product?
I dislike that the updated from Sales Force is not in real time and it takes a bit to update the information. I understand it takes time to upload the calls from Zoom, but Sales Force integration should work better and in real time.
What problems is the product solving and how is that benefiting you?
Sales pitch and Demo improvements. I can always go back and forth and listen to my calls and apply what I do on my successful calls to other opportunities.
Gong is great!
What do you like best about the product?
- Analytics
- Ease of use
- Video recording
- Ability to have email me calls
- Transcription of calls
- Feedback system
- Playback features
- Ease of use
- Video recording
- Ability to have email me calls
- Transcription of calls
- Feedback system
- Playback features
What do you dislike about the product?
- I've had a couple of incidents over the course of almost a year of using Gong where the call doesn't record and show up where it should. I don't have an answer to why, but that's my only real complaint.
What problems is the product solving and how is that benefiting you?
- Call coaching
- Ability to pay full attention to a call and do notes afterward.
- Storage of converations
- Ability to pay full attention to a call and do notes afterward.
- Storage of converations
Great to help enhance your sales skills over the phone and correct language
What do you like best about the product?
Ability to select calls and listen to portions. Skip the parts that don't have substance.
What do you dislike about the product?
Not easy to search for calls by date. it would be nice to search by date. I'd like more searching options.
What problems is the product solving and how is that benefiting you?
Correct language that hurts your sales. Easy to listen to speech patterns and fix hard to hear nuances. Its awesome to hear your conversations and determine why you stuttered, broke from the script or even repeated yourself.
No perfect but good
What do you like best about the product?
The way it calls out various topics, love the way i can jump to topics
What do you dislike about the product?
It doesn't appear to process calls under 1 minute... at least for our organization
What problems is the product solving and how is that benefiting you?
Its helping me with better sales talk. Listening to yourself sheds like on the ums, like, oks, good good good...types of worthless words.
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