Gong
Gong.ioExternal reviews
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Gong as a sales team reources
What do you like best about the product?
easy to playback calls, make notes, evaluate speech trends
What do you dislike about the product?
Searching through playback ins't always perfect
What problems is the product solving and how is that benefiting you?
Benefits of noting how much we're speaking vs. clients, using our calls as a resource for learning
Good insights for all our calls
What do you like best about the product?
I like the fact that the tool tells us how much we should talk on the call.
What do you dislike about the product?
There can be support for multiple languages.
What problems is the product solving and how is that benefiting you?
Mostly insights to know in case I've hijacked the meeting or not.
Recommendations to others considering the product:
NA
Allows you to be more present on calls
What do you like best about the product?
I like that Gong is going to have all of the notes from the call and that I don't have to worry about writing everything down, allowing me to be more present with clients and engage in a better way.
What do you dislike about the product?
My only dislike is that it has to announce itself on the call, although I do completely understand why the need to do that.
What problems is the product solving and how is that benefiting you?
Being able to get feedback from my manager and others from reviewing my calls is extremely valuable.
Recommendations to others considering the product:
Give it a try
Amazing tool!
What do you like best about the product?
It's easy to use, and the share functionality is amazing. The ability to share to the clients and their teams has been one of the most useful features for me.
What do you dislike about the product?
The homepage navigation could be a little more user friendly. It can be a little clunky at times getting to a specific recording. Overall though the functionality and ease of access is great.
What problems is the product solving and how is that benefiting you?
The biggest problem I typically see is some people aren't able to attend a meeting for one reason or another. By recording and sharing easily, we are able to keep the sales process on track and moving in the right direction while keeping everyone in the loop of what is going on during each call.
Great tool to surface info for prospect calls
What do you like best about the product?
How it allows you to record calls in the cloud regardless of platform (Zoom, Webex, Teams, etc)
What do you dislike about the product?
it is rather hard to manipulate the time jumps if not in full screen mode when viewing a call
What problems is the product solving and how is that benefiting you?
Ability to track customer challenges ahead of building out a custom demo using our Saas solution
Great tool for call review and stats
What do you like best about the product?
I love the ability to compare my call stats to those on my team
What do you dislike about the product?
Sometimes my Zoom calls are not automatically recorded. Not sure if it is an issue between Zoom, Gong, Google Calendar or what...
What problems is the product solving and how is that benefiting you?
Trying to be a better individual salesperson as well as improve and level my team.
Recommendations to others considering the product:
Get started, dive into the coaching tools.
Great tool to provide feedback to your team, and to hear customer insights
What do you like best about the product?
I can provide feedback to my team directly on the call so they know what I'm referring to and can rewatch as they like.
What do you dislike about the product?
When uploading calls, I haven't found how to assign speakers to the new call. I submitted a ticket but for some reason didn't get confirmation about the submission, and haven't heard back. I heard back very quickly on another request through support, so I will chalk this up to a system error that made the ticket not go through!
What problems is the product solving and how is that benefiting you?
- providing feedback to my team
- learning customer insights
- learning customer insights
Incredible data and functionality
What do you like best about the product?
Gong makes it easy to records the sales team's calls and provides data that we never would be able to have without Gong. We can view exactly, down to the word, what went wrong in a call and what makes a call great
What do you dislike about the product?
It's very exensive for what it is, there are cheaper solutions that do things in addition to what Gong does, but not to the high quality that Gong does
What problems is the product solving and how is that benefiting you?
Can coach and manage sales reps very closely and helps us understand how calls are affecting opportunities
gong is a useful tool for my sales team
What do you like best about the product?
the content that is captured. It is extremely useful for call calibrations
What do you dislike about the product?
there are not many things i dislike about using gong
What problems is the product solving and how is that benefiting you?
call flow and coaching . The transcript provided is the greatest benefit
Gong Review Pros and Cons
What do you like best about the product?
Great for learning and ramping up in a new role by listening to peers and getting coaching from business leaders.
What do you dislike about the product?
Not compatible for all users and at times there are technology glitches.
What problems is the product solving and how is that benefiting you?
Learning and improving and quickly ramping in my new role.
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