Gong
Gong.ioExternal reviews
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Amazing tool for remote teams!
What do you like best about the product?
Ability to flag all calls for a specific need - to be able to be automatically alerted on my teammates calls when a certain topic arises, I am able to learn from them despite being thousands of miles apart.
What do you dislike about the product?
I haven't found anything to dislike, honestly.
What problems is the product solving and how is that benefiting you?
Not only am I learning from watching other's calls, but I am improving my skills as a sales professional; I can see the ratio of how long I speak vs. my client, the length of my longest monologue, the longest stretch of silence while I give clients room to think and respond - there is no way I could have this insight otherwise.
Extremely insightful for breakdowns and useful feedback of calls.
What do you like best about the product?
Making comments at specific talking points, reviewing calls numerous times, an interface that allows easy access along with sharing between colleagues.
What do you dislike about the product?
Would appreciate a faster conversion time between calls to the platform.
What problems is the product solving and how is that benefiting you?
The ability to share the best aspects of a call with the entire team through snippets, the data points available on talk time to see where I can improve certain conversations, easy to understand metrics on the topics of conversations to see where time is spent most or least, and learning through listening to others' calls easily found and broken down by folder for each specific topic.
Recommendations to others considering the product:
Very effective for those looking to improve their communication skills in any business, especially involving a marketing or sales campaign.
New User and loving it!
What do you like best about the product?
As a salesperson, I love the ability to search discussions I've had by subject, person, transcript, etc. It has proven invaluable to easily and quickly confirm not only what we talked about but the exact tone of the conversation as well. Also, to be able to find the exact moment a particular participant made a comment has been extremely helpful and immensely time saving.
What do you dislike about the product?
So far nothing...but I am a new user of only two months.
What problems is the product solving and how is that benefiting you?
Confirmation and clarification of meeting discussions, exact explanations from customers, reminders of action items and, finally, how did I look/sound in my presentation?
The benefits have been 1) saving time, 2) improving my communication and 3) having a "live note taker"
The benefits have been 1) saving time, 2) improving my communication and 3) having a "live note taker"
Goes beyond the sales team! Helps with Marketing too!
What do you like best about the product?
As an email marketer, I rarely hear from prospects about what they're most interested in. With gong, I can listen to opportunities talk about their challenges and tweak my messaging to provide solutions and hyper-tailored content.
What do you dislike about the product?
At this time I haven't found anything that I dislike about Gong - it's an extremely helpful tool and I would highly recommend to others in the industry
What problems is the product solving and how is that benefiting you?
Transparency between sales and marketing -- coming up with unified messaging and tailored content to our prospects needs
SDR Perspective
What do you like best about the product?
I love how easy Gong has made it to get feedback from my manager. I especially like how I can send just certain sections from calls.
What do you dislike about the product?
They send a lot of emails (not that big of a downside though)
What problems is the product solving and how is that benefiting you?
Making it easier to reflect on my calls and monitor myself as well as get feedback.
Recommendations to others considering the product:
n/a
Great for listening and reviewing calls
What do you like best about the product?
I like the emails that get sent when I complete a call. Helps me improve each time.
What do you dislike about the product?
Sometimes I forget it is there, and I don't end up using it.
What problems is the product solving and how is that benefiting you?
Helps to review and listen to calls.
Good for self improvement and getting ideas from others
What do you like best about the product?
It's very helpful to be able to go back to a call to listen to something you didn't quite catch or misunderstood. It's also great to use as a coaching tool, to get feedback on what you are doing well and what you can improve on. The keywords and time spent analysis is very insightful. It's also helpful to listen to your colleagues' calls to get ideas for yourself - like examples of others' pitches, or how they objection handle or strategize with a client.
What do you dislike about the product?
Having to manually add it to each individual call - if you simply add it to a recurring call invite, it won't record. The transcript could be better, but it does transcribe relatively well in a very short period of time.
What problems is the product solving and how is that benefiting you?
Understanding my weaknesses and where to lean in more to my strengths. Improving my speaking skills.
Great way to review and learn
What do you like best about the product?
Allows us to listen and learn from our calls as well as giving us very specific data on our conversation.
What do you dislike about the product?
Hard to find and filter calls that we are looking for at times.
What problems is the product solving and how is that benefiting you?
Learning and development for our sales team as well as helping us review the main points for the next call.
Great Info for Sales & Marketing
What do you like best about the product?
As a product marketer, Gong provides me excellent competitive insights, ideas to improve sales enablement and other key information about the sales process. Tracking was simple once explained by our Gong rep.
What do you dislike about the product?
It would be great if Gong could alert us about macro trends surrounding our calls, but they say we haven't reached the level of data needed. And we are not sure where that level is.
What problems is the product solving and how is that benefiting you?
Competitive insights
Sales process insights
Testing new messaging
Sales enablement ideas
Persona data
Sales process insights
Testing new messaging
Sales enablement ideas
Persona data
Recommendations to others considering the product:
Make sure to use it regularly to get the most value. Set alerts so you are aware of anything you want to track and you get important updates ASAP.
Gong is great for cohesion amongst teams!
What do you like best about the product?
The ability to be able to save recordings or partial clips.
What do you dislike about the product?
It sometimes takes a little while to find the exact recording you are searching for.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having to recall everything that was discussed during a call or focusing on notation rather than what is being discussed. The benefit is being able to be fully present during a meeting (or not knowing that you can rewind and rewatch recorded meetings later!). Also being able to search for and find a clip of a prior recording to teach a client about our platform or to re-emphasize a topic that was previously discussed.
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