Gong
Gong.ioExternal reviews
6,447 reviews
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Gong does a great job of allowing me to pinpoint exactly what I want to listen to during calls.
What do you like best about the product?
I really like the transcript it provides and also options to speed up
What do you dislike about the product?
It doesn't upload calls in time and sometimes take a few hours
What problems is the product solving and how is that benefiting you?
it gives me a way to improve my calls by listening back
Great way to onboard remote employees
What do you like best about the product?
Gong has made it easier for me to learn my company's software by reviewing all types of calls within the company. I can track, save and review calls for training rather than bothering my coworkers all day with questions. Gong makes it simple to find calls related to companies that are in my account or related topics.
What do you dislike about the product?
The keyword search functionality does not always pull the results I am looking for. A call title search would be easier than a keyword search as the keywords run through many different calls.
What problems is the product solving and how is that benefiting you?
Gong helps keep our team on track and helps create transparency and alignment between sales, CSM, Implementation. It has been the single resource for me to get onboarded as quickly as I can as a remote employee.
Recommendations to others considering the product:
Don't just consider Gong as a Sales resource, it can be used for many other purposes. It is a great way to onboard remote employees, especially with much of the world being remote now.
Gong is an amazing sales enablement solution.
What do you like best about the product?
I like that Gong provides feedback around speaking times and when reviewing recordings you have the ability to quickly skip ahead, jump straight to a specific speaker and monologue and that the entire call is also transcribed.
What do you dislike about the product?
I don't have anything that I dislike at the moment.
What problems is the product solving and how is that benefiting you?
We are able to use Gong to provide sales training and feedback. Gong also helps our client success team better understand how a deal progressed through the sales process and gives them much deeper insight.
The platform is slick and very useful in my role as a Business Development Professinal
What do you like best about the product?
Recording utility of sales conversations
What do you dislike about the product?
Its difficult to search for conversations in Gong. Takes a lot of efforts
What problems is the product solving and how is that benefiting you?
Sales Training, Feedback management, Sales Enablement. Gong gives professionals a tool to learn sales conversations at their convenience. They can come back any time to review
Recommendations to others considering the product:
Its a wonderful tool for Sales Enablement and Conversation Intelligence
A great tool for all sales people
What do you like best about the product?
Gong has been a great tool around for training purposes as well as on going advancement. I love that we can search the transcripts of a call to find a point in our conversations to recap the clients responses.
What do you dislike about the product?
It is hard to come up with a "dislike" for Gong because there is nothing really like it. If I had to offer one tip it would be for the users to share a call without a limited time.
What problems is the product solving and how is that benefiting you?
Using Gong's mobile app has really saved me time as it allows me to review my teams calls on my commute.
Recommendations to others considering the product:
What are you waiting for?!
Great learning tool for all teams
What do you like best about the product?
-The fact that gong breaks down the parts of the calls (pricing, small talk etc)
-Theres a script that I can read off of, if anything was missed
-Ability to clip, leave notes, etc
-Theres a script that I can read off of, if anything was missed
-Ability to clip, leave notes, etc
What do you dislike about the product?
Analyzing the call takes a bit long
Ability to listen to the call live, without joining should be a function
Ability to listen to the call live, without joining should be a function
What problems is the product solving and how is that benefiting you?
-Learning how to do cold calls/discovery calls
-How to pitch
-Improve on my own pitch
-How to pitch
-Improve on my own pitch
A more stable and effective strategy in your business operations.
What do you like best about the product?
I like Gong because it presents solid tools to achieve a deeper visibility of the conversations with your clients and interpret and analyze data for future movements in relation to the sales that you need to execute more efficiently, being very effective since you will get more Negotiation offers, with a more significant margin with the conclusion of said operation in progress, with a high trait of success in its processes, once it is implemented, without excluding that its user interface is very creative and intuitive.
What do you dislike about the product?
One of the qualities which is most criticized, according to the functions of this system in its entirety, is that the support server it acquires is totally cumbersome and badly programmed, highlighting that its business days, to respond to a request of help, it takes too long to arrive, which is a problem on a large scale, since there are frequently various inconveniences, not excluding that it is somewhat confusing, according to its initial information.
What problems is the product solving and how is that benefiting you?
We have used Gong, to manage all our call history, and the conversations we have with our clients, to develop superior intelligence in business areas, to acquire data about their most prevalent interests, and thus offer in detail each product, the which guarantees the effectiveness of the purchase of an item, or in shorter terms, to raise the sales section in the departments in charge of electronic commerce, incorporating our team, to perfect certain skills in relation to deep visibility and transparency in strategies for total success.
Recommendations to others considering the product:
With Gong we can consider more possibilities based on prevalent data, to guarantee each movement that is used in these facilities, which is recommended, because through these processes that promote superior intelligence, it will be able to admit a strong and solid operation, specifically in the areas in charge of the sales that you maintain, which will provide a margin of effectiveness with a maximum percentage, mostly in its entirety, thanks to its powerful analysis and exorbitant efforts.
Loving Gong
What do you like best about the product?
I like how Gong connects with Zoom to recording my meetings. I get to review the meeting on top of allowing me to read through the transcripts in case I miss anything. The recordings are all in my account for easy access. It's especially helpful for client meetings and new hire meetings.
What do you dislike about the product?
So far that I have used Gong, there isn't much that I dislike about it. But, a nice feature to have is the ability to highlight key points that someone had said so that I can easily review that exact point without having to rewatch or guess the time of when things were said.
What problems is the product solving and how is that benefiting you?
Reviewing client meetings. The transcript feature and speed adjustment helps very much when looking for key points throughout the meeting.
CS leader empowered to improve call mechanics
What do you like best about the product?
I like the ability to share snippets of a call to celebrate ideal behaviors and also as a coaching tool
What do you dislike about the product?
It is not easy to set up keywords for tracking ideal behavior
What problems is the product solving and how is that benefiting you?
Assuring reps are using the established frameworks
Recommendations to others considering the product:
great product
Great tool
What do you like best about the product?
Happy that my company invested in this tool. I've used this tool to find opportunities for improvement in my relationship building and pitching practices. The add-in tool is also easy to use.
What do you dislike about the product?
Gong provides a detailed analysis after the call. Many times it misses the mark and highlights interesting phrases I didn't use in the call.
What problems is the product solving and how is that benefiting you?
Filler words
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