We feed all of our Zoom calls through Gong. Most of my meetings aren't face-to-face; they're over Zoom. Whether my customers are in the States, in Europe, or in New Zealand, Gong records all the calls and provides feedback. It logs all calls, allowing us to comment on them and have internal discussions. For sales training calls with a customer's SDR team, I'll often record on Gong and send it to my customer as a training resource.
Gong
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6,433 reviews
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Great tool if used correctly
What do you like best about the product?
The capabilities of Gong in helping leadership understand the reality of a deal, whether that be through the heartbeat of the account (how much contact there is between them and us), the use of trackers to identify trends and build enablement from as well as the coaching using Scorecards to be able to demonstrate ROI on coaching activity. Personally, I wouldn't work at a company that didn't have Gong or something similar again.
Gong is now used all the time with our organisation at various levels for peer to peer learning, note taking and best practice.
Gong is now used all the time with our organisation at various levels for peer to peer learning, note taking and best practice.
What do you dislike about the product?
The integration between Gong and Microsoft Dynamics leaves something to be desired. Aware that they are working on that now though.
What problems is the product solving and how is that benefiting you?
Prior to Gong, we had no real way of capturing conversations bar recording using native tools. Gong has revolutionised how we record meetings as well as the ability to coach, share best practice and enable our people to learn from each other efficiently.
Gong is a gamechanger!
What do you like best about the product?
Managing my CS team has been revolutionized by Gong. Its delivery of relevant and actionable insights empowers me to quickly understand team dynamics, identify training opportunities, and conduct effective assessments.
The time saved on summarizing calls and extracting key themes is a significant benefit.
Furthermore, the essential auto-translate feature facilitates seamless communication across my multilingual team, while the powerful reporting provides access to detailed and impactful data.
The time saved on summarizing calls and extracting key themes is a significant benefit.
Furthermore, the essential auto-translate feature facilitates seamless communication across my multilingual team, while the powerful reporting provides access to detailed and impactful data.
What do you dislike about the product?
Nothing of note- very happy with the tool
What problems is the product solving and how is that benefiting you?
Gong saves significant time by automatically summarizing customer interactions and delivering AI-powered insights.
Gong centralizes all email interactions across our organization, creating a single source of truth for customer communication.
Gong proactively provides timely notifications for critical situations, key deals, potential risks, and coaching opportunities.
Gong centralizes all email interactions across our organization, creating a single source of truth for customer communication.
Gong proactively provides timely notifications for critical situations, key deals, potential risks, and coaching opportunities.
AI-Driven and Intuitive Business Insights for Sales Coaching
What do you like best about the product?
I am an SDR manager and Gong has been a game changer for me. The AI-driven insights are spot on and the summary write-ups are especially useful because they save me time while ensuring I stay on top of our pipeline deals. I also like that I can pick different speakers and listen to them only. This is a great feature because sometimes I want to know only what the prospect said.
What do you dislike about the product?
While Gong is a powerful and intuitive tool, I have ethical concerns about the company's affiliations and stance on geopolitical issues, which impact my willingness to continue using it.
What problems is the product solving and how is that benefiting you?
Super intuitive and smart platform. I can easily give feedback to my team and it helps them improve their approach and I get clear, actionable data to coach effectively.
I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording.
I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording.
Game changer for a seller
What do you like best about the product?
I like that I directly get a summary of my meeting and I am also able to select a snippet of the meeting to then send it internally or directly to my buyer
What do you dislike about the product?
Sometimes the AI summary functionality or search is missing the power that I would get from other AI tools
What problems is the product solving and how is that benefiting you?
I don’t need to write follow up emails anymore, gong summarizes my meetings right after they are finished
Great recordings with an amazing summary after the call.
What do you like best about the product?
Call summary and the transcript of the call, I think it works really well with Zoom.
What do you dislike about the product?
It can take a while to load the recordings and also sourcing through calls is not super intuitive
What problems is the product solving and how is that benefiting you?
Sometimes you dont have the ability to listen and write everything and Gong fills those gaps, also it gives a really cool summary that can be used for follow up notes
Great tool to have in a customer-facing job
What do you like best about the product?
I like that Gong shares my follow-up actions, a summary of the notes for the call & that at any point I can go back to the recording and use the AI feature to find certain parts of the conversation that I need access to.
What do you dislike about the product?
Sometimes it's not 100% accurate on the notes & it can also duplicate some points
What problems is the product solving and how is that benefiting you?
It means I no longer have to take notes for my calls, as it's all recorded on Gong which saves me time & makes me more present when talking to customers.
My right hand on the day to day
What do you like best about the product?
Gong is my source of truth and my "second brain" at work. I love the AI abilities to search for what I need in calls and emails, and then to summarize all of my calls for me as well. I've saved so much time by Gong's AI tools.
What do you dislike about the product?
Sometimes the interface gets a little messy and the AI functionality, while it does save me a lot of time, isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is helping me to synthesize a lot of customer information, and it's saving me so much time. Gong is helping me identify trends and understand customer health by reading all emails and call transcripts.
Great tool for product managers to get closer to customer voice
What do you like best about the product?
Ability to cut through translation layers and find key customer pain points.
What do you dislike about the product?
Search is very keyword oriented, would love to see some AI implementation to find answers to questions through search
What problems is the product solving and how is that benefiting you?
Helps me discover customer pain points
Gong offers a powerful platform for analyzing voice recordings,
What do you like best about the product?
it helps me analyzing my strengths and weaknesses, its interface is user friendly , , and I use it quite frequently
What do you dislike about the product?
to dislike gong I don't think there is much but one feature I think which it lacks I believe is summarization need's a little more work where it can shorten the call
What problems is the product solving and how is that benefiting you?
personally I believe gong solves many problems which includes, giving better insights of the conversation it also analyze the rate of speech and the sales motion also giving us the feedback of what were the misses on the call so that we can be prepared for the next call and also have a self awareness about in which direction we are heading
Centralized communication improves efficiency and training effectiveness with AI-powered insights
What is our primary use case?
What is most valuable?
Gong records all our calls, giving us feedback and creating a central platform for communication within our company. It's powerful for sales training and providing resources to our customers. Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores. It also transcribes calls, allowing us to search transcripts with AI for insights about the account, including sentiment in calls and emails, without relying solely on my notes. This centralization makes Gong a great tool.
What needs improvement?
I would improve the interface for searching themes or words in the history of calls and emails. Instead of scrolling through all of them, I'd prefer a more manageable list for easier navigation.
For how long have I used the solution?
I've been using Gong for two years.
How are customer service and support?
I've never used it.
How would you rate customer service and support?
Positive
How was the initial setup?
It's not my responsibility, but it's easy to learn as an end-user.
What was our ROI?
As an end-user, I'm not the one to talk about ROI. However, I think the time saved through centralization and the ease of gaining insights into accounts saves time.
What other advice do I have?
Gong is a powerful tool that I feel like I'm only scratching the surface with. Even before the AI, it was a great way to centralize and keep track of calls and accounts. With AI, summarizing calls and ensuring I don't miss anything makes it even better. I rate Gong a nine because it has been highly helpful and improved our efficiency at work. The overall rating I would give Gong is 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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