Gong
Gong.ioExternal reviews
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Gong helpful for deal review
What do you like best about the product?
Great for reviewing calls and tracking deals.
What do you dislike about the product?
Can be a bit overwhelming to set settings in the beginning
What problems is the product solving and how is that benefiting you?
I can review sales calls and see what deals are gaining traction easily.
Outstanding Training and Development Solution
What do you like best about the product?
ease of use. how it integrates and brings everything together to help monitor and track progress of calls, virtual meetings, emails, interactions and pipeline. Nothing beats it. Plus the ability to quickly and easily identify areas of strength and improvement
What do you dislike about the product?
the uploading of calls from ringcentral to gong is painful. so slow
What problems is the product solving and how is that benefiting you?
areas of improvement during call/mtg dialogues. pace of discussion tracking. pace of pausing. being able to visibly see how an interaction truly happens and learn and become better
Recommendations to others considering the product:
One of the best investments you'll make in your business and in your people. Use it correctly and learn how it can benefit you. IT WILL! Everyone can become better and more profitable with Gong.
I like how it works pretty seamlessly without much oversight from me, I don't have to think about it
What do you like best about the product?
I like that it automatically records all calls, provides transcripts, groups account calls together. I like how I can send snippets of calls. I really like being able to search the transcript.
What do you dislike about the product?
I wish sometimes the interface for finding calls was a little easier, sometimes I think the interface is not super intuitive.
What problems is the product solving and how is that benefiting you?
I don't need to take as detailed of notes! I don't have to stress about remembering what happened in a meeting! It definitely makes our team more efficient and I can be more confident in calls because I'm not worrying about notes.
Recommendations to others considering the product:
You will absolutely save time and create better sales people.
Very useful system to accelerate sales
What do you like best about the product?
The ability to manage and track the calls and performance of a global sales team.
The analytics and the great insights on the calls.
The analytics and the great insights on the calls.
What do you dislike about the product?
Not much, maybe a bit easier orientation within the platform
What problems is the product solving and how is that benefiting you?
The ability to track calls quality and gain insights at scale
GONG making managing easier!
What do you like best about the product?
It has been so cool to have everything in one area, Opp Names, Calls and Revenue charts.
What do you dislike about the product?
It took so long to get it to our company.
What problems is the product solving and how is that benefiting you?
Lost opportunities are now very visible for me to see.
Great sales intelligence tool for Salespeople! Highly recommended!
What do you like best about the product?
Gong Deal Review is great as it summarizes Salesforce data and adds Gong data to see deeper into your opportunities and how engaged the prospect / client is in the deal cycle.
What do you dislike about the product?
The Zoom / API connection can be troublesome at times mainly with SDR's scheduling calls on the calendar (via Google Calendar) and Gong recorder not joining. This can be address with Gong's support team however.
What problems is the product solving and how is that benefiting you?
Better deal review and sales enablement - recording best prospect calls and demos and learning from mistakes.
Recommendations to others considering the product:
Good value! see what you can do with them and get it implemented!
Great product! Highly recommend!
What do you like best about the product?
- Helpful for documenting customer discussions (Product, contracts, CSM, Pre-Sales)
- As a leader, it is a helpful tool to coach my team, get updates on accounts and opportunities
- Easy way to share feedback for product and other team members
- Easy to share the calls for non GONG users
- Great resource for new hires to shadow calls
- Great to create a library for calls
- As a leader, it is a helpful tool to coach my team, get updates on accounts and opportunities
- Easy way to share feedback for product and other team members
- Easy to share the calls for non GONG users
- Great resource for new hires to shadow calls
- Great to create a library for calls
What do you dislike about the product?
- Sometimes the "Pipeline" and information isn't accurate
- example at risk vs. not at risk
- All the info from SFDC
- Sometimes it does not capture calls
- example at risk vs. not at risk
- All the info from SFDC
- Sometimes it does not capture calls
What problems is the product solving and how is that benefiting you?
- One source of truth for customer calls
- Sharing customer feedback
- Helpful for shadowing and learning for new hires
- Helpful for coaching for team
- Sharing customer feedback
- Helpful for shadowing and learning for new hires
- Helpful for coaching for team
Insightful
What do you like best about the product?
I love the deal board. It's easy to identify momentum or lack of in deals. This helps us with accurate forecasting. I also love that gong identifies which deals are single threaded - this then challenges our sales team to go wide within our prospects to create a stickier solution and additional buy in. Lastly, Gong is great for coaching. The ability to listen in on calls makes coaching easy and it's easy to identify areas of opportunity for the rep.
What do you dislike about the product?
It seems that there is a bit of a disconnect between next steps in Salesforce and what is showing on the deal board.
What problems is the product solving and how is that benefiting you?
Coaching and accurate forecasting. I can quickly spot if a deal has gone dark, yet the rep is still forecasting. Very easy to call out that the opp should not be included in the forecast.
New Business User
What do you like best about the product?
Keywords, feedback, Deals page for team visibility
What do you dislike about the product?
Deals page only updates once every 4 hours, my manager loves this page so if it would update more often would be great to synch with Salesforce
What problems is the product solving and how is that benefiting you?
Coaching, training, feedback, key words, better prepared for client meetings
Recommendations to others considering the product:
YEs
Gong continuously improves their product!
What do you like best about the product?
Fast and valuable impact for customer-facing teams, easy back-end configuration, digestible UX
What do you dislike about the product?
Stronger CSM/AM team is needed for strategic advice
What problems is the product solving and how is that benefiting you?
Customer conversations
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