Gong
Gong.ioExternal reviews
6,447 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong-New way of training
What do you like best about the product?
Being able to see calls & trainings on demand
What do you dislike about the product?
sometimes videos are unclear/hard to hear
What problems is the product solving and how is that benefiting you?
Ease of training on demand
Recommendations to others considering the product:
Worth it 100%, very helpful!
Helps reduce risk in your pipeline
What do you like best about the product?
Gong provides great insight into deal stages and warns sales managers when deals are at risk (prospect ghosting, no communication for 14 days, etc.). It's helped our team identify deals at risk much earlier in the sales cycle and help our team accurately project our pipeline. Gong also helps identify trends we see on calls- what are the most common objections? What key features or challenges are we solving on closed deals across our sales organization? Ultimately, Gong provides a lot of sales insight but saves a ton of time digging through calls to identify trends. It's a must-have for remote sales organizations.
What do you dislike about the product?
Gong's interface is clean and easy to use. However, there could be some modifications to making set-up easier. It's not a deal-breaker as their customer service team is very helpful.
What problems is the product solving and how is that benefiting you?
We have seen improvements in forecasting, insight into key selling points across all customers, and optimizing our team's time spent reviewing calls. It's a huge time saver. We're not guessing on when deals close or what's the next step in the sales process. We have much better insight into the deal stage and activity across our sales reps.
Great Tool For Call Review and Notes
What do you like best about the product?
I like that the call highlights who is speaking at each interval and that the system automatically pulls out consistent topics when it can find them.
What do you dislike about the product?
I would love to be able to make edits and annotations to the call notes themselves to both help improve the Gong word recognition and cut out the pieces of the call that are most important for my notes.
What problems is the product solving and how is that benefiting you?
Able to review my work and catch errors in the way I talk or phrase things to make me more successful on future calls
Great Coaching tool for any sales professional
What do you like best about the product?
Overall, I really liked how I can tag anyone in the organization for help and coaching. I think the metrics are nice and effective as well.
What do you dislike about the product?
Right now I wish we could correlate individual stats with what is working in sales industries wide.
What problems is the product solving and how is that benefiting you?
--Coaching post prospecting calls
--Listening to peers calls and see what talk tracks are working and what is not
--checking my stats and seeing positives and areas of improvement.
--Listening to peers calls and see what talk tracks are working and what is not
--checking my stats and seeing positives and areas of improvement.
Recommendations to others considering the product:
100% yes..Great for growing organization that are scaling up.
This is the must use tool for 2021 and beyond
What do you like best about the product?
As a sales manager, we can't always be on every call. Gong allows us to review the actual call, debrief with the reps and work on ways to improve.
What do you dislike about the product?
More AI oversight would be appreciated so we don't have to listen to the entire call
What problems is the product solving and how is that benefiting you?
Trying to be in two places at once. It's a tremendous tool to be a learning opportunity.
Helpful and intuitive integration for recording video calls wherever they live
What do you like best about the product?
I like that Gong integrates with all the tools we already use as a business. As primarily an admin, not a user, I know something is intuitive when I rarely get questions, and I usually only hear about Gong when something is down (and then I hear about it from Gong first).
What do you dislike about the product?
Seems to be a lot of service downtime, but maybe just because they overcommunicate and people are so dependent on it.
What problems is the product solving and how is that benefiting you?
Being able to return to past client/sales calls - your own or with the previous salesperson/account manager - has been invaluable for our sales team.
WFH Solution
What do you like best about the product?
Topics feature on the recorded calls allows for quick scrolling of the recording
What do you dislike about the product?
At this point I haven't found anything that I "dislike"
What problems is the product solving and how is that benefiting you?
I now have the ability to look/listen to my teams calls/demos. I can utilize this to help coach them and help them improve. Simple things like looking how much they spoke compared to the prospect is eye opening to them. Working from home I don't have a way to see their productivity on a day to day basis. This tool gives me that ability.
Scale sales enablement and coaching, especially helpful during WFH
What do you like best about the product?
The UI makes it easy to adopt across the business. Having explored alternative solutions, I found Gong's UI to be the most most intuitive. I find this especially important for end user adoption.
What do you dislike about the product?
I find the comment box is too small. When I'm providing coaching to an AE, I have to constantly scroll up and down to view the comment. Suggest improving this.
What problems is the product solving and how is that benefiting you?
Provides a most effective way to train and develop an remote sales team.
Endless Use Cases/Opportunities
What do you like best about the product?
I love the custom alert function which gives you the ability to receive an email when your name is mentioned on a call, which helps coordinate between teams in my current role.
What do you dislike about the product?
I've heard that it is pricey. There also can be improvements to functionality on the app, it's more of a bare bones setup right now.
What problems is the product solving and how is that benefiting you?
Being able to easily review calls, skip to important parts, share specific info across teams.
great insights
What do you like best about the product?
ease of use
ability to share with different teams in the organization
the trackers are a great feature in order to analyze trends
ability to share with different teams in the organization
the trackers are a great feature in order to analyze trends
What do you dislike about the product?
not 100 accuracy on company names that affect the performance.
also, some of the metrics are not intuitive to see individuals, but only the accumulated view
also, some of the metrics are not intuitive to see individuals, but only the accumulated view
What problems is the product solving and how is that benefiting you?
Gong is helping with enablement and as a manager to manage the pipeline and better understand the sales cycle
showing 1,051 - 1,060