Gong
Gong.ioExternal reviews
6,433 reviews
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The best way I've found to stay on top of my calls.
What do you like best about the product?
The ability to get a quick rundown on key takeaways and next steps saves so much time when I have a busy day of calls or have to quickly pull up what a prospect and I last spoke about.
What do you dislike about the product?
It would be great if the system learned what my products were called or the acronyms I use but it's 90% accurate so this really isn't a big deal.
What problems is the product solving and how is that benefiting you?
Keeping better notes than I ever could, making it easy to share call recordings with my internal and external stakeholders, and helping me improve my overall call structure using the analytics.
Gong for customer advocacy
What do you like best about the product?
I'm using Gong for customer advocate identification. The AI stream training is used for me to use specify quotes like "I love your product". It captures those for me.
What do you dislike about the product?
Gong AI does need some additional training and doesn't always capture. The AI is restrictive to only gathering quotes, not overall sentiment, so there's a lot of filtering through that I need to do.
What problems is the product solving and how is that benefiting you?
In customer marketing, I am not interested in sales, but advocacy and engagement. Gong is helping me by using the AI to identify people who are advocates by capturing quotes like "I love your product" or "This is the best!". I capture them and then ask them for an act of advocacy.
Great platform
What do you like best about the product?
It's very easy to use and makes keeping track of customer requests much easier.
What do you dislike about the product?
It doesn't always capture all the action items from my meetings.
What problems is the product solving and how is that benefiting you?
Keeping track of customer conversations and meeting action items
Great data, reliable reporting - would recommend
What do you like best about the product?
The data and reporting - very useful data on effectiveness in calls and best practices.
What do you dislike about the product?
Only tweak - It would be great to see email history in a clearer format
What problems is the product solving and how is that benefiting you?
Supporting me to see how I can improve my effectiveness with clients, as well as supporting me with meeting notes
Gong is vital for my day-to-day
What do you like best about the product?
How easy it is to search and rewatch recorded meetings
What do you dislike about the product?
Can't think of anything off the top of my head!
What problems is the product solving and how is that benefiting you?
Gong captures all the data and context I need from calls so that I can review and prep for future meetings. It makes me a better worker.
A very useful sales enablement tool
What do you like best about the product?
Gong engage offers real added value to my day-to-day sales work, with a very fluid UX and very useful functions (AI, to-do, automatic reminders, etc.).
What do you dislike about the product?
Some features are very much geared towards managers
What problems is the product solving and how is that benefiting you?
- Have automated tasks following meetings so that nothing is forgotten
- Replay meetings to prepare and remember all the information communicated during the meeting
- Replay meetings to prepare and remember all the information communicated during the meeting
The brains to all engagement and conversational intelligence within my organization
What do you like best about the product?
The seamless integration with email, CRM and slack to start with got me amused with gong, the go live and implementation was easy.
After every meeting I'm a part of irrespective of who drives it, I ensure to go back to gong and review notes and highlights to double check and do my post call communication effectively.
I love how I can use gong on my phone and listen to calls on the go while in transit and keep myself updated with what's happening.
The search engine is decent to look up key words and instances.
After every meeting I'm a part of irrespective of who drives it, I ensure to go back to gong and review notes and highlights to double check and do my post call communication effectively.
I love how I can use gong on my phone and listen to calls on the go while in transit and keep myself updated with what's happening.
The search engine is decent to look up key words and instances.
What do you dislike about the product?
UI bugs, the search engine isnt very accurate and takes time to show up keywords, at times the key words arent captured properly
What problems is the product solving and how is that benefiting you?
- Make note of missed engagement information
- During change of hands of accounts, review the past engagement with the client.
- Identify stakeholders to make note of who might've been engaged before.
- During change of hands of accounts, review the past engagement with the client.
- Identify stakeholders to make note of who might've been engaged before.
Valuable Sales Tool!
What do you like best about the product?
I love that I can search through sales calls using specific filtered keywords and find the exact calls I want to listen to. I also like that I can share snippets of calls with colleagues and add comments for training purposes.
What do you dislike about the product?
I'd love even more AI to get the main points of massive amounts of calls summarized for me daily.
What problems is the product solving and how is that benefiting you?
Helping me keep up to date on customer interactions.
Great for ramping
What do you like best about the product?
Gong is so helpful for ramping. I'm able to easily search for calls based on a variety of criteria in order to build on and solidify what I'm learning during onboarding. The AI features are great for drilling down into specific information within the transcript, and it also helps me quickly get up to speed on historical conversations on my accounts.
What do you dislike about the product?
Manually adding Gong for a customer created meeting doesn't seem very intuitive. I don't readily see in the UI where our unique notetaker email is called out so I need to have it noted until I memorize it. It would be nice if there was either a button in our account to have the invite sent if we include the meeting URL or an easy copy and paste button for the notetaker email so we can drop it into the invite.
What problems is the product solving and how is that benefiting you?
Easy to review what happened on a call for accurate note taking/follow-up as well as onboarding and coaching opportunities. It helps me be more intentional during the call and more consistent after the call.
Gong is more than call recordings
What do you like best about the product?
Being able to score calls among peers or have feedback given is such a helpful way to level up and this is done so easily in Gong. The UI is easy enough follow and the searching is fluid. It integrate easily to our tools and has been a very complete call library.
What do you dislike about the product?
Sometimes it does take awhile for calls to show up in Gong. I assume this is due to the thoroughness of the analyzations but still, if this process was sped up it would be a bit more helpful. At times it also appears to lag a bit. Sometimes slow to launch or load certain parts of the application.
What problems is the product solving and how is that benefiting you?
Gong is helping our sales reps level up our conversations by identifying all aspects of a call and evaluating what is working. We can also very easily leave helpful feedback and share alternative conversation ideas so we can all learn together. Gong also helps to provide an accurate transcript of our calls which allows us to follow up with our customers using the most important points. The AI analysis of this is quite impressive. A final benefit would be having a near perfect library of calls and demonstrations going back years we can always reference when needed.
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