Alida Research Platform
AlidaExternal reviews
127 reviews
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A fully-featured research, VotC and community management tool
What do you like best about the product?
At Sunbelt, we use Alida for all of our VotC research using its embedded Touchpoint survey tool. We also make heavy use of the custom surveys for a variety of user research functions. And we use Alida's community management system to manage a group of over 700 research participants. I've found that it's relatively easy to use and effective in those roles. I especially appreciate the prompt and dedicated customer service we receive from our rep, which made implementation and integration straightforward. We use Alida daily for customer research.
What do you dislike about the product?
Most of Alida's functions work as needed, but their user interface is a little idiosyncratic and takes some getting used to. The biggest issue I have at the moment is with the reports available in surveys. They have their old "classic" reports and new "modern" reports which are gradually phasing out the old ones – but both have strengths and weaknesses, and neither do everything we want it to. For instance, you can't see verbatims in classic reports, but modern reports don't support all question types. So I find I'm constantly hopping between them and synthesizing the data myself. Other than that, it's been a very useful tool.
What problems is the product solving and how is that benefiting you?
Alida allows us to get monitor feedback from our customers and measure the health of our user experience via a UMUX-Lite survey. It also enables us to run ad-hoc customer research through its survey tool.
A vital VoC tool for our organization
What do you like best about the product?
Alida is enabling us to bring the voices of our customers into decisions we are making. It is an intuitive, easy-to-use tool and we're able to gather feedback quickly.
What do you dislike about the product?
Clunky reporting, but improvements have been made and they seem to listen to their customer's feedback and enhancement requests.
What problems is the product solving and how is that benefiting you?
Alida helps us validate decisions and projects we're working on to improve patient and family experiences.
Excellent Service, great product
What do you like best about the product?
Great service from rep, always willing to help us learn
What do you dislike about the product?
Software takes time to learn, I need to spend extra time learning changes
What problems is the product solving and how is that benefiting you?
Knowldege about our customer and the ability to shift with their needs
Very helpful platform + partner help
What do you like best about the product?
I love how easy it is to recruit users to the panel and manage them once they're in. Very easy to send comms and see demographic make ups.
What do you dislike about the product?
The UI could use some beautification, but it's still usable as is.
What problems is the product solving and how is that benefiting you?
User panel management, survey sending
Easy To Use Surveying Tool
What do you like best about the product?
The biggest selling point to me is the speed of response. With Alida, we are able to quickly survey our audience and get insights soon after.
What do you dislike about the product?
One of the challenges we have with Alida is the quality of user responses. Sometimes it feels people do not put a lot of effort into the surveys.
What problems is the product solving and how is that benefiting you?
Alida provides insights to guide a variety of internal teams, including marketing, innovation, programming, and product.
Simple but Robust tool
What do you like best about the product?
The tool is quite simple in use yet effective for working on the surveys and creating visually appealing reports for analysis.
The GUI is very user friendly and easy to understand.
The training videos are also very informative, which a new user can review and learn by their own without getting any exclusive training.
The GUI is very user friendly and easy to understand.
The training videos are also very informative, which a new user can review and learn by their own without getting any exclusive training.
What do you dislike about the product?
1. There are couple of setups which are not feasible in Alida to create which we usually receive in our surveys, like if we need to create an open end question along with a checkbox single option question (I.e. Don't know) in such a way to make both of these mutually exclusive. This is not looking feasible.
2. In Alida it is not looking feasible to enable one of their powerful feature of adding scripting in the questions for every user. I would suggest that a company admin should have authority to enable that powerful feature of some of their users if needed. If they enable this feature then it will ne more easy to customize the questions more effectively.
2. In Alida it is not looking feasible to enable one of their powerful feature of adding scripting in the questions for every user. I would suggest that a company admin should have authority to enable that powerful feature of some of their users if needed. If they enable this feature then it will ne more easy to customize the questions more effectively.
What problems is the product solving and how is that benefiting you?
Able to meet most of our survey Programming and Reporting needs.
Overall good experience
What do you like best about the product?
The platform is relatively easy to use. They are always adding new features. The Account - Customer success manageers are typically quite helpful.
What do you dislike about the product?
Customer success manageers dont seem to stay long in the position. Every year or so, there is a new one and have to rebuild relationships. The analytics platform has lot of bugs from data not syncing correctly to constantly requiring you to save dashboard so that you dont lose work.
What problems is the product solving and how is that benefiting you?
Alida is helping us get customer feedback, satisfaction, and various other feedbackon on services we offer.
Great platform for hosting a research panel!
What do you like best about the product?
I love that I have quick and easy access to survey my customers. The survey tool is mostly easy to use and I'm able to export results quickly.
What do you dislike about the product?
The analysis tool is slow and finicky, so we often don't use it. Sometimes the programming drag and drop tool can also be a bit tricky.
What problems is the product solving and how is that benefiting you?
Getting customer feedback
Alida - The Perfect Partner
What do you like best about the product?
I like that they pay attention to the smaller customer and that they understand that relationships are central to forming a good partnership. They didn't just sell us a product and then disappeared. They are with me as much today as they were at inception, possibly even more.
What do you dislike about the product?
I have a platform that I can see has lots of capabilities but I don't think Alida always talks about the things you can get, that you don't currently have. We should always be made aware of what's out there and what we could do with those tools.
What problems is the product solving and how is that benefiting you?
Assisting with our Otter Voice community and helping us get the surveys out on time, with relevant content, constructed in ways to get actionable feedback from the customer. We are expanding our solution with them to include 5 embedded touchpoints and also working on a CSAT transactional survey with them. They are helping us grow our in our CX roles and helping us understand the customer journey.
Alida is a great tool!
What do you like best about the product?
I like that we can quickly get feedback from our actual customers which is really important to ensure we are hitting the mark as we develop products.
What do you dislike about the product?
I would like to see more usability testing options.
What problems is the product solving and how is that benefiting you?
It is taking the work out of recruiting customers and it makes our job easier and quicker.
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