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Nexthink implementation and support for JLP customer
What do you like best about the product?
● DEX scoring and ability to baseline and measure end user experience
● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity
● Detailed PC information and event logs
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity
● Detailed PC information and event logs
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
What do you dislike about the product?
Custom reporting needs to be improved in the dashboard.
What problems is the product solving and how is that benefiting you?
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh
● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh
A new experience with NexThink
What do you like best about the product?
The capability of NexThink to collect information from endpoints and displaying the same which anybody can understand, especially on the DEX Score and the pointers behind it. Also the reporting feature and campaigns are very useful to the technical as well as the management team.
What do you dislike about the product?
One point I have a concern is the requirement for downloading NexThink Finder and getting it installed. This will become a struggle, especially when working on Virtual Desktops.
What problems is the product solving and how is that benefiting you?
We have almost 20 points noted from the baselining and DEX score, with Slow boot time being the top on the list and usage of various IM (Teams and Skype ) . Actions are taken to resolve all the 20, along with customer approval and support.
Great proactive tool which helps in enhancing performance
What do you like best about the product?
Nexthink takes IT support to the next level by providing proactive and also in-depth information of End-user machine performance, which provided valuable information to the support team.
What do you dislike about the product?
Portal login issues and slowness of the portal which creating dashboards.
What problems is the product solving and how is that benefiting you?
Proactive monitoring of business applications and system performance helps in enhancing business productivity.
Nexthink Experience
What do you like best about the product?
Remote action, Investigations, Live data
What do you dislike about the product?
Device performance details related the CPU usage, CPU usage details broadcasting, Multiple Engines concept
What problems is the product solving and how is that benefiting you?
Realtime issues related to Devices like BSOD, Application crash, Alerts, Remediation.
Benefits :
Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration
Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash
Benefits :
Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration
Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash
there are few things that has to be inproved
What do you like best about the product?
Remote actions and campaigns on devices.
What do you dislike about the product?
Date whcih is extracted is not in good shape and dashboards are not having much options and graphics
What problems is the product solving and how is that benefiting you?
PC Performance issues
Intuitive Tool for End Users
What do you like best about the product?
SmartPages are a great communication tool with multiple purposes.
What do you dislike about the product?
Better content management is needed for client administration.
What problems is the product solving and how is that benefiting you?
Enabling self service and increasing user engagement. We’ve been able to leverage AppLearn for their seamless overlay to provide content and meet the end users where they need support the most...while they are in the middle of their processes. This reduces end-users time in searching for relevant content to help them complete tasks.
Very pleasant people to deal with and a great product
What do you like best about the product?
The product and the support service in general
What do you dislike about the product?
Unfamiliarity with new system they deal with that occasionally cause unexpected results
What problems is the product solving and how is that benefiting you?
Mapping to a new system without any issues. Once resolved, they have been addressed going forward.
NEXTHINK - HL
What do you like best about the product?
Quality Score and Experience Level Agrement
What do you dislike about the product?
Complexity / To much possibility (Security, Asset/ Support /Quality ... )
What problems is the product solving and how is that benefiting you?
best support with more usefull infirmations
Great experience with the product.
What do you like best about the product?
Product capabilities, new features and customer voice.
What do you dislike about the product?
Technical skills or requirements to implement some new features.
What problems is the product solving and how is that benefiting you?
Solve users daily problems, improve IT services.
Some experience in monitoring software and this is a good choice
What do you like best about the product?
Web interface, connections status on desktop and server and graphics monitoring, request.
What do you dislike about the product?
Network Graphic Monitoring have a lot of lag, need a strong computer....
What problems is the product solving and how is that benefiting you?
Desktop Free Space, Last Boot, Battery Health, Connections failed, Update...
Recommendations to others considering the product:
Yes
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