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Amazing IT analytics platform
What do you like best about the product?
Nexthink offered us a great amount of IT analytics capabilities which helped our organization to enhance the end-user experiences and to learn about the most common problems user face and how to resolve them timely.
What do you dislike about the product?
I would say they lack some features in the customization, Nexthink may need to offer customization features to tailor the product to meet specific customer needs.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
What problems is the product solving and how is that benefiting you?
With the help of nexthink we manage infrastructure more effectively by providing real-time visibility into end-user experience across different devices and platforms.
It helps to promptly identify and resolve issues before they become problems.
It helps to promptly identify and resolve issues before they become problems.
It's a great tool for in-application guidance during work flows and processes.
What do you like best about the product?
Tooltips (independent and sequential) and the ability to link to URLs
What do you dislike about the product?
No flags to indicate the presence of tooltips.
What problems is the product solving and how is that benefiting you?
It helps our users to navigate effectively through buyer workflows on our media buying platform and also the new joiner form on EasyVista, thereby reducing the number of tickets and queries raised.
G2 review
What do you like best about the product?
Easy to use and intuitive. Good support team
What do you dislike about the product?
I struggle with reporting but I think that is because I don't use it often as not within my role.
What problems is the product solving and how is that benefiting you?
We have been able to target our user guides to specific pages which helped the users of our system and hopefully reduced the number of calls.
Recommendations to others considering the product:
Use the support team to fully understand the AppLearn and how it can help your business from the outset. There were some things we didn't know we could use until 2 years in.
Great Experience with AppLearn and the Adopt Team
What do you like best about the product?
The help on-demand with AppLearn was a game-changer when implementing our new LMS system. The Adopt team was a great partner and a pleasure to work with.
What do you dislike about the product?
I think the generation of content and keeping content relevant is the most challenging. It is an on-going effort and does not stop once your system is live.
What problems is the product solving and how is that benefiting you?
We are solving the need for reaching out to a support person, along with minimizing frustration on where to find assistance or guidance when using or LMS system.
Recommendations to others considering the product:
If you are implementing a new system and standing p AppLearn as part of your user community support, consider it a mini-project within your implementation project. Do not underestimate the time for planning.
useful for training material! once you've been shown how to create your own it is really simple.
What do you like best about the product?
Smartpages are handy and sequence tooltips
What do you dislike about the product?
sometimes buttons aren't where I'd expect
What problems is the product solving and how is that benefiting you?
creating training for a new system
Recommendations to others considering the product:
support from Applearn is great
Satisfied with the product
What do you like best about the product?
The UI is quite user-friendly, especially when it comes to the Dashboards, which has numerous graphs which make the experience satisfactory.
What do you dislike about the product?
Understanding the whole product can be challenging for a new user as the details are vast.
What problems is the product solving and how is that benefiting you?
Used it for development purposes, it helped us to retrieve data easily with the help of editors and filters.
Providing in-process support and guidance to our end users through the use of pop-up pages and text
What do you like best about the product?
- Having a visual aid in the places where end-users struggle provides better user engagement and reduced time troubleshooting
- Having the ability to configure your own in-process support and guidance for end-users
- Being able to duplicate configuration to enable quicker build time for language translations
- Support teams are always on hand when needed and are always very quick and responsive
- Having sight of analytics
- Having the ability to configure your own in-process support and guidance for end-users
- Being able to duplicate configuration to enable quicker build time for language translations
- Support teams are always on hand when needed and are always very quick and responsive
- Having sight of analytics
What do you dislike about the product?
- There are some limitations to where Smart Pages can be configured. You can't really use them on inbox tasks
- You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort
- You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort
What problems is the product solving and how is that benefiting you?
- Supporting the education of Managers & Recruiters in using their processes efficiently
- Increasing end-user engagement and their overall perception of Workday
- Measuring our success through the use of analytics
- Increasing end-user engagement and their overall perception of Workday
- Measuring our success through the use of analytics
Good Analytical tool with vast options
What do you like best about the product?
Nexthink tool captures every event and from that, we can prepare good amount of trends
What do you dislike about the product?
1. Nexthink should support Android devices
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
What problems is the product solving and how is that benefiting you?
1. Devices that are not performing well and their reasons
2. Certain automationw
2. Certain automationw
Ita great end user experience monitoring tool but would like to work on limitations.
What do you like best about the product?
Compaign and Remote action. Network monitoring also
What do you dislike about the product?
It didnt monitor registry.
Limited numuber solutions(remote actions).
Not capturing driver failure or hardware failures.
Limited numuber solutions(remote actions).
Not capturing driver failure or hardware failures.
What problems is the product solving and how is that benefiting you?
Improved end user experience interms of automated solutions.
Performed compaign like surveys for awareness.
Monitored SCCM client or antivirus client health and imrpoved performance..
Performed compaign like surveys for awareness.
Monitored SCCM client or antivirus client health and imrpoved performance..
Recommendations to others considering the product:
nothing
AppLearn has helped our end users navigate Workday and understand how to complete business processes
What do you like best about the product?
The ability to give as much support to our end users in a variety of different ways in order to help them navigate Workday and complete the business processes accurately and swiftly.
What do you dislike about the product?
We had some small config issues at first
What problems is the product solving and how is that benefiting you?
Better end user experience.
Increased adoption
reduction of errors
quicker end to end process times
Increased adoption
reduction of errors
quicker end to end process times
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