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Great Overview of the digital employee experience and good insights on device performance
What do you like best about the product?
Remote actions, live dashboards ( still exploring), DEX
What do you dislike about the product?
Limitations ( # of alerts, RAs, ..etc) unable to modify the DEX values
What problems is the product solving and how is that benefiting you?
Self healing, taking immediate remote actions for time consuming steps, overview of device health and provide good insights on the network and sites
Great product for Organization specific Help content in Finance System.
What do you like best about the product?
Applearn has allowed us to have a single source of organisation specfic help content for our Finance system while users are in the Finance System. They do not need to play digital roulette and try various sources such as Intranet, Sharepoint or Moodle to find relevant content.
What do you dislike about the product?
Trails is clunky but the debvelopment of Tooltips vastly improves the user experience.
What problems is the product solving and how is that benefiting you?
Help resources for users of the Finance can be in a variety of different applications e.g. Intranet, sharepoint and it is not clear where a user should go to access them. Having content in Applearn means that while a user is in the Finance System they can access help content without jumping out to another system. From a user experience perspective it ensures we can have a consistent look and feel for help content across all areas of the Finance System.
Beyond expectation
What do you like best about the product?
Remote actions in Nexthink was the most useful module and has been widely used in our environment.
What do you dislike about the product?
sometimes the connection of details are missing in the platform.
What problems is the product solving and how is that benefiting you?
Nexthink remote actions are widely used in our environment. It helps to take actions proactively and also provide immediate resolutions within a limited time span.
Beginner in using it
What do you like best about the product?
Improved my experience,Proactive problem solving and Enhanced security
What do you dislike about the product?
i think till now i didn't found issue on it
What problems is the product solving and how is that benefiting you?
mainly one hardware statistics and software dashboard
Nexthink : very interesting tool for global monitoring
What do you like best about the product?
it allows us to detect anomalies in advance and problems before they become serious.
We are also able to perform in-depth checks to quickly determine the root cause of issues and provide reports and query responses for virtually any information related to our workstation or server fleet.
We are also able to perform in-depth checks to quickly determine the root cause of issues and provide reports and query responses for virtually any information related to our workstation or server fleet.
What do you dislike about the product?
software metering is not precise enough.
difficult Nxql Langage
upgrade finder version every time we upgrade server version
difficult Nxql Langage
upgrade finder version every time we upgrade server version
What problems is the product solving and how is that benefiting you?
Nexthink provides transformative solutions through real-time analytics, instant remediation, automation, and employee feedback on the desktop. Our main mission is to measure in order to improve the Digital Employee Experience.
Digital Experience enablers
What do you like best about the product?
Frequent and great improvements to their tools
Fantastic customer engagement and support, even when delivery is done through a third party supplier
Fantastic customer engagement and support, even when delivery is done through a third party supplier
What do you dislike about the product?
The tool is costly and few very nice tools needs to be bought separately, but likely for good reasons.
What problems is the product solving and how is that benefiting you?
Nexthink is actively used to proactively monitor and mitigate incidents. Main source of data used for troubleshooting in high priority incidents and bother gathering and sending user information.
The tool has opened up for tremendous visibility related to the experience of our services, but also ensuring that we can properly solve them. Based on the data gathered, we have opened and closed more than 100 tasks to optimize our environment.
The tool has opened up for tremendous visibility related to the experience of our services, but also ensuring that we can properly solve them. Based on the data gathered, we have opened and closed more than 100 tasks to optimize our environment.
Product is quite good , it provides us with lot of data insights which is very crucial for the ITSD.
What do you like best about the product?
Overall, the data insights which it provides is the best thing about Nexthink. The support is really good as well, they are very proactive with helping the customers with any queries.
What do you dislike about the product?
Remote Actions which are required to address the issues are quite limited and most of them do not work lot of time, same thing with the campaigns as well .To address the RA errors they can discover a new way to collect computer logs remotely.
What problems is the product solving and how is that benefiting you?
It provides detailed insights into the devices and shows us where the exact problem is in the device which then SD first line team can focus on. This saves us a lot of time and increase the overall efficiency of the devices as well.
So far so good
What do you like best about the product?
There are a lot of different things that can be done with it. It is hard to grasp everything at first but once you get in there and use it, it becomes far more powerful.
What do you dislike about the product?
takes a long time to get it up and going, building remote actions take a long time and has to be configured in multiple places to make them useful in our environment.
What problems is the product solving and how is that benefiting you?
giving us insight on how a computer is functioning and helps identify issues based off of check list of better performing machines. Identifies areas of focus and errors that wouldn't be visible without logging into the machine and troubleshooting to find the issues that are potentially being reported
Excellent monitoring tool
What do you like best about the product?
AI modules and self healing.
Campaigns and awareness.
Campaigns and awareness.
What do you dislike about the product?
agent while it should be agentless.
the concepts of engines.
the concepts of engines.
What problems is the product solving and how is that benefiting you?
device monitoring
user productivity
hardware refresh visibility
inventory
tracking
user productivity
hardware refresh visibility
inventory
tracking
Systems Management 2.0
What do you like best about the product?
Campaign system and automatic remediation are very good
What do you dislike about the product?
Sometimes, some features don't work. The support team isn't always helpful
What problems is the product solving and how is that benefiting you?
The system allows us to identify problems on the machines
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