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Good discovery
What do you like best about the product?
The mindset of the company. The possibility to more efficient
What do you dislike about the product?
Maybe there is to many modules and we need to have one dedicated IT to manage it
What problems is the product solving and how is that benefiting you?
For the moment we use Nexthink just to see information on computers not really to troubleshoot
Simple informative information
What do you like best about the product?
Simple to use interface
Good information on individual users \ devices
Good clear information on what is going on across the estate
Simple to use automation on clients - user initiated and automatic
Good information on individual users \ devices
Good clear information on what is going on across the estate
Simple to use automation on clients - user initiated and automatic
What do you dislike about the product?
Finder was quite resource intensive and could be slow to use - the move to the web interface has been good and improved this
What problems is the product solving and how is that benefiting you?
Managing client devices in a hybrid working model - lots more moving parts. Nexthink has helped by collating the information the support teams need to proactively \ reactively manage the estate
Excellent tool for quickly aiding investigations and highlighting issues
What do you like best about the product?
So much information. We only use about 50% of the functionality and that still justifies the cost.
This is something that is in daily use in our team of 7-10. Initial training for new users is very quick as it's so easy to pick up and get the key information we need.
If you're then prepared to put in the extra effort then the
This is something that is in daily use in our team of 7-10. Initial training for new users is very quick as it's so easy to pick up and get the key information we need.
If you're then prepared to put in the extra effort then the
What do you dislike about the product?
Too much information! Very easy to get sidetracked and needs a lot of time investment to get the best out of it
What problems is the product solving and how is that benefiting you?
Site based performance issues - have quickly been able to discover the source of network issues when they are caused by on site data transfers. It will also just as quickly rule out the network if that is not the issue
Asset management - Keeping track of who has what asset and where it is
Asset management - Keeping track of who has what asset and where it is
The best DEX management tool for workstations
What do you like best about the product?
The overall product is simple, easy to use, does the job very well in all aspect.
What do you dislike about the product?
The new version of Nexthink need Nexthink Query Language (NQL) knowledge to be able investigate for data extraction that wasn't a need earlier version of Nexthink. Additionally, product support need improvement.
What problems is the product solving and how is that benefiting you?
Primarily challenges that the tool help us with is Digital Experience Management, Workstation Compliance and business application performance monitoring. Additionally, gives a clear view to the proactive items to focus on with automation
Helpful tool to aid investigation and identify issues across your organisation.
What do you like best about the product?
The depth and reliability of the information gathered from all devices.
What do you dislike about the product?
The inability of campaigns to automatically identify the main users of devices in order to set schedules to send information to users if their device has issues.
What problems is the product solving and how is that benefiting you?
Mainly idintifying automating remedy of issues with endpoints via the use of remote actions working from schedules, alongside making it easy to see what is causing problems on target devices for the use of service desk and desktop agents.
Great new insights and ideas
What do you like best about the product?
Visibility into our digital workplace landscape
What do you dislike about the product?
We are still waiting for the AI feature.
What problems is the product solving and how is that benefiting you?
Becoming more proactive and access to up to date data.
Nexthink used
What do you like best about the product?
The power of the solution with many thing you can catch and do with it
What do you dislike about the product?
Difficult ton focus on because lot of possibilities
What problems is the product solving and how is that benefiting you?
User's problems with their workstation, updating applications, campaign
Very powerful but effective only if your organization is aligned
What do you like best about the product?
Powerful tool that provides a wealth of information on assets and user experience. Suggests areas for improvement to enhance the employee experience. Solution that helps us analyze the Cybersecurity compliance of theassets.
What do you dislike about the product?
Reports are complex to implement, requiring substantial investment time to exploit their potential
What problems is the product solving and how is that benefiting you?
Software metering
Individualized asset analysis,
Asset fleet management
Cybersecurity compliance check
Assistance for office support teams
User experience scoring
Individualized asset analysis,
Asset fleet management
Cybersecurity compliance check
Assistance for office support teams
User experience scoring
Software and Compliance Management
What do you like best about the product?
Being able to create Scores according to rules and also performing actions from the Finder is really useful
What do you dislike about the product?
Limited number of entries and management of the categories.
What problems is the product solving and how is that benefiting you?
Compliance of Softwares (Software mandatory in the computers and also software not allowed)
Nexthink as a day to day tool
What do you like best about the product?
easy to adopt
adapted for multiple roles needs
relationship with the Nexthink team
tool is evolving every day
adapted for multiple roles needs
relationship with the Nexthink team
tool is evolving every day
What do you dislike about the product?
Nexthink is splitted over 2 different tool (the Finder and the Nexthink Experience)
What problems is the product solving and how is that benefiting you?
identifying users concerns and identify issues that are never raised to the Service Desk
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