Outreach Sales Execution Platform
OutreachExternal reviews
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I use Outreach daily
What do you like best about the product?
How much flexibility you have to utilize personalization at scale with Snippets & custom fields
What do you dislike about the product?
How unstable the platform feels at times
What problems is the product solving and how is that benefiting you?
It's very easy to organize prospecting tasks into sequences, and share insight on most effective messaging & sequences
Pretty Solid
What do you like best about the product?
Obviously how easy it makes outreach (haha) cadences and sequences are incredible with Outreach! And in a perfect world, it would always work.
What do you dislike about the product?
Outreach can be super buggy at times (still sending emails/creating call tasks when prospects have been finished from sequences). Also, my team has noticed that the call connectivity is super poor and prospects have a hard time hearing us.
What problems is the product solving and how is that benefiting you?
Obviously just organization and overall cadences and prospect sequencing. Definitely realized much more efficiency and organization. Activity tracking is also a big one.
The best prospecting tool you can buy
What do you like best about the product?
Having tasks lined up for biz dev agents makes it easy for everyone to know what they're supposed to do, when they're supposed to do it, and the context around that potential customer.
What do you dislike about the product?
The voice component is not extremely intuitive or reliable.
What problems is the product solving and how is that benefiting you?
Our entire biz dev department relies on Outreach to stay on top of prospects and potential leads. We've noticed an uptick in conversion and retention.
All around great tool
What do you like best about the product?
Lots of customization in managing your pipeline the way you'd like. Gives helpful recommendations for those that are newer, but maintains the ability for each user to have freedom to organize things their own way.
What do you dislike about the product?
If I were to have a criticism or suggestion, a more seamless integration with Salesforce CRM would assist with duplicate lead data, although that could easily be a salesforce issue rather than outreach. All things considered, very few complaints.
What problems is the product solving and how is that benefiting you?
It's been most helpful for organizing a pipeline, giving transparency within your org to see which leads and accounts are being worked to avoid folks from stepping on toes, giving insights into open rates, and giving suggestions for best practices and better organization.
Recommendations to others considering the product:
If you value open rate tracking, lead pipeline organization, effective communication strategies, and easy collaboration for your sales team, Outreach has checked those boxes and more for our team.
Simple UI/UX that makes tracking communications easy
What do you like best about the product?
The Integration with G Suite enables me to spend more time focus on my customers and not on managing my messaging and calendar. I love the reporting and analytics that Outreach offers.
As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective.
As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective.
What do you dislike about the product?
The documentation from the Outreach's KB does not use Use Case driven examples. That would reduce the time to set up and adopt.
API documentation could be better.
API documentation could be better.
What problems is the product solving and how is that benefiting you?
Communicating product changes to hundreds of customers in my portfolio. I went from spending 2-4 hours a day managing customer communications to under 30 minutes, which enabled me to focus on my customer's needs.
Recommendations to others considering the product:
It's a great tool, make sure when you test or evaluate you have the guidance of a good Systems Engineer.
Close more deals
What do you like best about the product?
I think this ensures rep follow up on marketing leads and helps them prospect in a tactical and efficient manner.
What do you dislike about the product?
I dont like some of the filtering capabilities on fields.
What problems is the product solving and how is that benefiting you?
Rep follow up, time to touch, efficient sequencing.
Easy automation
What do you like best about the product?
Allows us to scale communication with customers.
What do you dislike about the product?
Lack of customizability of the automation flow. Flow stops if someone responds.
What problems is the product solving and how is that benefiting you?
We have lots of customers to get in touch with — Outreach allows us to make first contact more quickly.
Almost Perfect
What do you like best about the product?
The ability to create triggers and add prospects to sequences and update fields based on field updates is a huge help. It is great to be able for our sales reps to set a sequence of calls and emails and be able to manage hundreds of prospects, whereas, without Outreach, this was impossible at such a scale
What do you dislike about the product?
The inability to accommodate dependent picklists from SFDC is a huge miss. Most companies want to have required information if they disposition a lead a certain way, yet Outreach has no native method of doing so. We have to come up with an ugly solution to resolve this shortfall. It is also a bummer that triggers can only be fired once on an update, so if a prospect matches multiple criteria, it will still only go through one trigger and then removed until the next update. This makes the order of triggers incredibly important but also incredibly dangerous.
What problems is the product solving and how is that benefiting you?
We are solving the need to hit as many prospects with consistent messaging to create awareness. It is very helpful to have campaign members enter into Outreach and be sent to a specific sequence based on the campaign they are a part of.
Recommendations to others considering the product:
Outreach is great if you have a very simple workflow, however, more complex workflows require a lot of 'hacking' and configuration to get the necessary outcome
Great software for sales reach out!
What do you like best about the product?
I like the versatility of the tool; there's lots of ways to customize it, and the fact that it links to our Salesforce is great. We also love how easy it is to take metrics and keep track of sales successes is; the dashboards are very user-friendly.
What do you dislike about the product?
I don't like that there is no integration from Outreach to SF (so creating a contact in Outreach doesn't make a contact in SF). I also wish that we would have a better tool for transferring contacts en masse from SF to Outreach. When we have tried to bulk transfer in the past, some would error out because they were already created in Outreach but we would have no way of knowing which ones. So a better, more customizable importing tool, for sure.
What problems is the product solving and how is that benefiting you?
Our biggest issues was assigning daily tasks to our sales team and monitoring those daily tasks. With Outreach, assigning is usually very easy and we can easily see the progress our team is making. It's made our sales process a lot easier.
Sequences and cadences at scale
What do you like best about the product?
Love the fact that you are able to add a lot of contacts into one sequence or cadence in one sitting
What do you dislike about the product?
Unclear user interface and not a lot of training or support offered
What problems is the product solving and how is that benefiting you?
The ability to reach out to the company at scale with consistent and multiple touches
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