Outreach Sales Execution Platform
OutreachReviews from AWS customer
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Best tool for outreach as BDR
What do you like best about the product?
Our Business development and Sales team globally use Outreach. Literally every employee in those teams. It's a great tool in many aspects, and we use their functionalities widely and each day. We have it integrated with our CRM system, so it has all the data of our accounts and prospects we need. We then use Outreach for all of our multi channel sequences. This works as a perfect machine. We also use Outreach for calling our prospects (from our PC), which also works very well and provides you with a lot of settings to configure and fine tune. The emails are integrated with our email tool which allows us to track the activity. The dashboard and reporting functionality is also very detailed and easy to filter through or customize depending on what you'd like to see. Overall it's a great tool that each of us uses every day.
What do you dislike about the product?
There's nothing to dislike about this tool. The only thing is that for new team members it can take awhile to get familiar with all of the different features.
What problems is the product solving and how is that benefiting you?
Trying to sell our software and getting into contact with the right people at organizations that we go after is complicated and time consuming. What Outreach solves for us is by providing clear structure and a proven way of working. It's easy for new employees to get started with the tool and follow the processes. It's also nice to have all of the important features such as sequences, emailing (+tracking), calling and complete dashboards & reporting in one tool.
Sales Development Representative
What do you like best about the product?
Ease of use, speed, sequence flow, customization
What do you dislike about the product?
Customer Support, a lot of features, sometimes failing to sync with leadiq
What problems is the product solving and how is that benefiting you?
Prospecting - benefiting efficiency and consistency
What I like most about Outreach
What do you like best about the product?
I automatically sets up my calendar for leads that I need to follow up with without me having to create one on my own which is time consuming.
What do you dislike about the product?
Some of the pre-sent emails that are sent out the customers aren't customizable, as I would like the ability for oute
What problems is the product solving and how is that benefiting you?
Giving back some of my time that I can use for administrative work.
Outreach cut me off without notice, unresponsive ever since, and left me scrambling to rebuild
What do you like best about the product?
The software itself is fine — it does what most other sales engagement platforms do: manage sequences, track activity, and support outreach campaigns. But frankly, that doesn’t matter if the company behind the tool treats customers the way Outreach has treated me.
What do you dislike about the product?
Outreach terminated my account without any notice, warning, or communication whatsoever — despite the fact that my account was on automatic renewal and had been active for several years. One day I simply could not log in, and when I reached out, I was told the only way to get access back was to buy five licenses I don’t need, at a much higher cost.
This is a forced upsell by cutting off existing customers — and it completely contradicts their own Terms of Service, which require:
- 60 days’ notice before changing fees,
- 30 days’ written notice to terminate auto-renew, and
- Notice before suspending an account for billing issues.
Outreach provided none of those notices.
Worse, after that first and ONLY curt response from their sales rep, the company has been virtually unresponsive. I escalated my concerns to multiple sales leaders, VP-level contacts, and customer success — and received no reply for days. Outreach is happy to send a dismissive upsell email, but not to address the fact they cut off a long-time customer without explanation.
Because of this, I have lost access to my own data stored in the platform. That means years of history, records, and workflows are now inaccessible to me. I now have no choice but to rebuild everything — sequences, integrations, automations — from scratch in a new software. That process is not just expensive, it’s highly disruptive to my business operations.
This is not just a bad customer experience — it’s unprofessional, predatory behavior. Outreach clearly does not value small or mid-sized clients. If they decide your account is no longer worth their time, they will simply cut you off without warning, ignore your complaints, and leave you scrambling.
This is a forced upsell by cutting off existing customers — and it completely contradicts their own Terms of Service, which require:
- 60 days’ notice before changing fees,
- 30 days’ written notice to terminate auto-renew, and
- Notice before suspending an account for billing issues.
Outreach provided none of those notices.
Worse, after that first and ONLY curt response from their sales rep, the company has been virtually unresponsive. I escalated my concerns to multiple sales leaders, VP-level contacts, and customer success — and received no reply for days. Outreach is happy to send a dismissive upsell email, but not to address the fact they cut off a long-time customer without explanation.
Because of this, I have lost access to my own data stored in the platform. That means years of history, records, and workflows are now inaccessible to me. I now have no choice but to rebuild everything — sequences, integrations, automations — from scratch in a new software. That process is not just expensive, it’s highly disruptive to my business operations.
This is not just a bad customer experience — it’s unprofessional, predatory behavior. Outreach clearly does not value small or mid-sized clients. If they decide your account is no longer worth their time, they will simply cut you off without warning, ignore your complaints, and leave you scrambling.
What problems is the product solving and how is that benefiting you?
Outreach isn’t solving problems for me anymore — it created them. After years as a paying client, my account was cut off without notice and I lost access to all my data. Instead of solving sales engagement challenges, Outreach has left me with a bigger problem: I now have to rebuild all of my integrations, automations, and sequences in an entirely new platform just to get back to where I was.
Any initial benefit I got from automating outreach has been completely erased by how they handled my account. Outreach isn’t helping me close deals or scale sales — it’s forcing me to waste time and money migrating to a competitor because they abruptly locked me out and refused to respond.
Any initial benefit I got from automating outreach has been completely erased by how they handled my account. Outreach isn’t helping me close deals or scale sales — it’s forcing me to waste time and money migrating to a competitor because they abruptly locked me out and refused to respond.
Great tool for disciplined cadences for outbound
What do you like best about the product?
Really simple and intuitive to make sequences for cold and warm outbound, allows you to track progress a lot easier. Use it everyday for cold outbound and we've got a great CSM for supporting / enabling us.
What do you dislike about the product?
Sometimes a little clunky or slow on the mobile app, lacks functionality of the web app.
What problems is the product solving and how is that benefiting you?
Allows me to be more disciplined and structured with my cold outreach to prospects, with real-time tracking of effective results via A/B testing etc.
Outreach Worked Well for My Sales Role
What do you like best about the product?
It helped me stay organized with sequences, follow-ups, and task prioritization, so I never miss a lead or forget to follow up.
It’s user-friendly, and everything is in one place.
It’s user-friendly, and everything is in one place.
What do you dislike about the product?
The reporting tools could be more customizable.
Collaboration on templates across teams could also be more streamlined.
Collaboration on templates across teams could also be more streamlined.
What problems is the product solving and how is that benefiting you?
I can automate email sequences, schedule tasks, and track engagement — all in one place. This saves time, reduces manual work, and helps me focus more on high-value conversations.
Great but could be better
What do you like best about the product?
Great tool for organizing and reaching out to prospects. Love the metrics you can get over time, as well as the elements of AI that have recently been incorporated. Easy and quick integration with Salesforce!
What do you dislike about the product?
The UI could be much better. Such a small window to write emails in that sometimes gets pop up blocked. I also wish the home dashboard was more customizable.
What problems is the product solving and how is that benefiting you?
Giving me a unified space to host all of my outbound prospecting activities and productivity.
Better way to shoot drips
What do you like best about the product?
Customer support works perfectly
I link how easy it's to integrated to others tool such as Sales Force and Gmail.
I link how easy it's to integrated to others tool such as Sales Force and Gmail.
What do you dislike about the product?
I think it's hard to control and add prospects without a origin source like SFDC.
Finding and manage prospects is a little bit trick.
Finding and manage prospects is a little bit trick.
What problems is the product solving and how is that benefiting you?
making drips agile and do the analytics so I can on top of costumers/ prospects interactions with my emails.
BDR Team Lead
What do you like best about the product?
What I like best about Outreach is how easy it makes it to stay organized and consistent with follow-ups. It helps me save time and stay on top of my tasks, so I can focus more on actually connecting with prospects.
What do you dislike about the product?
Sometimes, Outreach can feel a bit clunky or slow, especially when switching between tasks or loading large lists. Also, making small edits to sequences or templates isn’t always as quick as I’d like.
What problems is the product solving and how is that benefiting you?
Outreach helps me stay organized, follow up consistently, and manage a large number of prospects without things falling through the cracks. It saves me time and makes my outreach more effective, which helps me book more meetings and hit my goals
Great tool, good experience
What do you like best about the product?
easy to navigate, a lot of customization for sequences
What do you dislike about the product?
would like an area where I can view emails with highest open/click rates
What problems is the product solving and how is that benefiting you?
helping us streamline our outbound email process, providing data on how different sequences perform, etc. This makes the email outreach channel much more effective
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