Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
from
and
External reviews are not included in the AWS star rating for the product.
User-friendly
What do you like best about the product?
Outreach is easy to use and intuitive. It has increased our pipeline generation by leaps and bounds.
What do you dislike about the product?
It is pretty straightforward and easy to use.
What problems is the product solving and how is that benefiting you?
Outreach eliminates some of the busy work that we are all used to.
Recommendations to others considering the product:
Highly recommended after trying first to see if it fits your needs.
Powerful tool for sales orgs
What do you like best about the product?
The ability to sequence an email saves a lot of time on tasks I would otherwise do manually. It's also nice to see the templates that other teams use and success rate of those. The booking tool is great too and makes scheduling meetings so much easier.
What do you dislike about the product?
Throttle limits, which is fine for not bombarding a prospect, but for those in alliance/partner-facing roles rather than sales, we often interact with hundreds of users at the partner org and have found Outreach can be a challenge in that aspect.
What problems is the product solving and how is that benefiting you?
-better visibility into activity with prospects
-automating mundane prospect management
-email tracking
-automating mundane prospect management
-email tracking
Outreach sales tool for finding new clients
What do you like best about the product?
Has customizable sequences which are inherently simple to setup
What do you dislike about the product?
Synching back to Salesforce isn't the best integration piece here
What problems is the product solving and how is that benefiting you?
It is helping me stay further organized in creating quality campaigns and keeping on track with focused efforts.
Convenience at scale
What do you like best about the product?
It is easy to get set up, with the knowledgeable resource library that specializes in Sales Enablement for historical sales success. The focus and emphasis on historical sales success help to accomplish tasks retroactively that cannot be done elsewhere.
What do you dislike about the product?
The platform seems to only have inbound and outbound sales, but any attribution-based marketing might even be better.
What problems is the product solving and how is that benefiting you?
To follow a particular user through the customer journey flow and determine the customer's lifetime value, it is important to recognize that the integrations within the platform are crucial in assisting with this process.
Outreach for Prospecting
What do you like best about the product?
-Sequences are easy to set up, share, A/B test, edit, and see performance
-Integration to CRM is easy to set up
-Easy to update account and prospect owners
-tasking is very optimized
-Integration to CRM is easy to set up
-Easy to update account and prospect owners
-tasking is very optimized
What do you dislike about the product?
-The search and filter functionality needs some improvement
-You also can't build your own reports
-It would be great if you got more Account summary info, like contacts in sequence for an account, sequence started, more recent, how many sequences touching contacts on an account, etc. and if you could integratet his to your CRM
-You also can't build your own reports
-It would be great if you got more Account summary info, like contacts in sequence for an account, sequence started, more recent, how many sequences touching contacts on an account, etc. and if you could integratet his to your CRM
What problems is the product solving and how is that benefiting you?
-efficiency for reps, reducing manual and admin tasks
-improving messaging and effectiveness across the team by reporting on successful emails and sequences
-improving messaging and effectiveness across the team by reporting on successful emails and sequences
Outreach helps optimize lead follow up and prospecting
What do you like best about the product?
It's extremely easy to create sequences, add prospects to those sequences (manually or in an automated way), and complete the tasks within those sequences. Using task lists, our reps know exactly what they need to do each day to follow up with their prospects or prospect into accounts. Reps can also connect their Gmail calendars to Outreach, making it easy for them to book meetings with prospects. The integrations with SFDC and LinkedIn are great too.
What do you dislike about the product?
I can't customize the prospect "page layout" as much as I would like. If I could I'd be able to surface only the information that is most relevant to the rep as they rep is following up with the prospect.
What problems is the product solving and how is that benefiting you?
Ensuring no lead is left behind; Optimizing how our reps spend their days; Providing a better prospect experience by ensuring inquiries are responded to quickly and effectively; Decreasing the time from lead generation to opp creation.
Recommendations to others considering the product:
Make sure your team is committed to and has an actual plan for using a platform like this. AEs are often times less inclined to use these kinds of tools than BDRs and ISRs.
Easy to use powerful tool for a Sale Org looking to bring home the bacon.
What do you like best about the product?
The ease of use is insane! I can live in outreach pretty much all day. The Chrome extension is a clutch when getting your day started. And, if you aren't using the triggers then you are missing out.
What do you dislike about the product?
Honestly, there isn't anything I don't like.
What problems is the product solving and how is that benefiting you?
With Outreach we are able to save time and effort. We are able to automate 80-90 percent of outreach email activities. The alerts and reminders keep you on track and make sure no opportunity is left on the table.
Recommendations to others considering the product:
If you are looking to optimize your sales flow and shorten sales cycles then Outreach is what you are looking for.
Senior Account Director
What do you like best about the product?
Outreach is a great tool for prospecting. The sequences allow you to easily build out email/call campaigns with prospects, and it also delivers insight regarding what messaging is most effective.
What do you dislike about the product?
It can be confusing at times to understand when an email is scheduled to go out and which individuals are actually opening my emails.
What problems is the product solving and how is that benefiting you?
Demand gen - reaching as many prospects as possible in a short period of time.
Recommendations to others considering the product:
Have clean data within your CRM
Good Platform to build a predictable revenue model from scratch
What do you like best about the product?
The AB testing is super helpful in identifying what messages work for the market. The sequence stats provide insights into how the different actions influence outbound success. The automation you can build is beneficial. The meeting types are good for understanding the CAC of each deal.
What do you dislike about the product?
There are specific bugs with the search functionality and is not the most intuitive pice of software. You should have a dedicated resource for the solution to be utilized at the ful potential.
What problems is the product solving and how is that benefiting you?
Building predictable revenue model.
Recommendations to others considering the product:
All good, just work on the bugs.
Great application for sales and marketing
What do you like best about the product?
Being able to thread emails in sequences is one of the best aspects of this application. It is pretty robust and flexible when utilizing schedules, rulesets, and triggers.
What do you dislike about the product?
There are some limitations in accessing data through the API (e.g., no cc/bcc function, cannot see external SFDC Ids on prospects). Triggers are also relatively limited in what they can handle. Some of the automation that we'd like to have would require too many triggers to fire for each unique sequence, so it's anywhere from difficult to impossible to manage.
What problems is the product solving and how is that benefiting you?
Sales outreach to prospects and support outreach customers
showing 521 - 530