I was the PRN Outreach lead of my club and my college. In this role, I conducted promotions and approached sponsors for my events. I was responsible for organizing multiple events and reaching out to sponsors, students, and other stakeholders.
Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
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Outreach is great for prospecting & organization!
What do you like best about the product?
Outreach is easy to use, great to track prospecting & work with your BDR for prospecting
What do you dislike about the product?
I believe it's a config issue but it will sometimes have a delayed sending
What problems is the product solving and how is that benefiting you?
Ensuring the right people are being reached out to at the right time
Best in market tool
What do you like best about the product?
This is hands down the best sales engagement tool on the market.
Incredibly user friendly and very well thought out tool - can track the success of all outreach. Great tool for outbounding.
Incredibly user friendly and very well thought out tool - can track the success of all outreach. Great tool for outbounding.
What do you dislike about the product?
Nothing comes to mind - this tool is so robust and the knowledge center is vast.
What problems is the product solving and how is that benefiting you?
Outbounding, it is a great tool to track the success of outbound and inbound outreach.
Powerful Sales Engagement Tool That Drives Results
What do you like best about the product?
Intuitive sequence building and automation.
Robust reporting and analytics.
Integration with key tools like Salesforce.
Robust reporting and analytics.
Integration with key tools like Salesforce.
What do you dislike about the product?
Initial setup can feel overwhelming for new users.
Slightly expensive for smaller teams, but the ROI justifies it.
Slightly expensive for smaller teams, but the ROI justifies it.
What problems is the product solving and how is that benefiting you?
Outreach solves key sales challenges by automating repetitive tasks like follow-ups, allowing teams to focus on closing deals and building relationships. It enhances engagement through detailed analytics and AI-driven insights, enabling tailored strategies for better outcomes. With seamless CRM integration, Outreach streamlines workflows, reduces errors, and drives higher productivity and conversion rates.
Outreach User Friendly
What do you like best about the product?
The ease of use and the number of features.
What do you dislike about the product?
Emails being blocked or undelivered keeping track of all sequence bottlenecks.
What problems is the product solving and how is that benefiting you?
All sequences and automated emails go through sequence. Solves for time and the amount of prospects I can manage daily.
Good for organizing my daily tasks.
What do you like best about the product?
The organization tools within the application.
What do you dislike about the product?
The book a meeting link doesn't work within my emails.
What problems is the product solving and how is that benefiting you?
Daily task organization, and email tracking.
Effective sponsorship engagement and potential for improved remote collaboration with an easy setup
What is our primary use case?
What is most valuable?
Outreach is very good when engaging with sponsors to understand their expectations. Knowing what a company expects from a community or a club helps when seeking sponsorship.
What needs improvement?
Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively.
Additionally, making the responses more attractive and effective can draw more students, the public, and companies to explore the offerings.
For how long have I used the solution?
I have been using Outreach for more than a year.
What do I think about the stability of the solution?
There have been no issues with the stability. It operates smoothly.
What do I think about the scalability of the solution?
Scalability depends on the product and the target audience, such as age, gender, or other demographics. It varies based on whom we are targeting.
How are customer service and support?
The support team plays a major role in handling various tasks like scheduling meetings and accommodating changes in plans. They are supportive and capable of managing both main and smaller companies.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy.
What other advice do I have?
Outreach is very good for interacting and conducting marketing efforts, which allows you to understand the expectations of the audience and improve the product if needed.
I'd rate the solution nine out of ten.
Outreach recommendation
What do you like best about the product?
for the most part it's a perfect sync with the CRM our company uses. A couple pieces of data tend to not get brought over, but nothing that would make or break the experience
What do you dislike about the product?
I can only transfer 2 phone numbers from any contact in my CRM. If there are more than two (multiple locations, cell phones, etc,) it doesn't transfer over
What problems is the product solving and how is that benefiting you?
Easy to use for outgoing calls to prospects and clients. Integrates directly with CRM for easy reporting for our management team
Offers AI capabilities for transcription and image recognition modeling tasks
What is our primary use case?
As a front-end developer, I use Outreach primarily to develop UI websites. For instance, I recently developed a speech comprehension-based application that processes user audio data, converts it to text via Outreach AI services, and then processes this transcription on the client side. This involves leveraging Outreach's AI capabilities for transcription and image recognition modeling tasks.
What is most valuable?
One notable feature was filtering out sensitive information from user-generated posts and images, which Outreach handled effectively by providing structured data.
The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers.
What needs improvement?
In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.
For how long have I used the solution?
I have been working with the product for the last year.
What do I think about the stability of the solution?
I've noticed that some services can sometimes be a bit slow to respond. I've also encountered some latency issues. I rate its stability an eight out of ten.
What do I think about the scalability of the solution?
My company has around 200 customers.
How are customer service and support?
The tool's documentation is clear enough to fix any issues.
How was the initial setup?
The deployment can be a bit overwhelming at first due to the large amount of documentation. This can lead to a rocky start when trying to get the deployment going. However, once you understand how the different services interact, things will go much more smoothly. It's similar to other cloud and AI services in that you need to grasp how the platform works from start to finish. I think the documentation helps make this clearer.
What's my experience with pricing, setup cost, and licensing?
Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading.
What other advice do I have?
I would recommend this product to other people. From my experience with the platform, I'd list some of the different services they provide. The AI tool really impressed me—it's quite accurate. That's one of the services I've had a very good experience with, and I'd mention it to others. However, one of the most important factors when getting involved with a new platform like Outreach is understanding how the different services work together and how the documentation is laid out.
I rate the overall product an eight out of ten.
Robust Sales outreach
What do you like best about the product?
integrates well with SFDC, all the tools and features connect and fit together. Robust platform for large companies.
What do you dislike about the product?
Can be clunky, not the most seamless software. Has almost too many options and features to configure, can take time to get it setup how you want it to.
What problems is the product solving and how is that benefiting you?
Organize sales activities under one roof. Organize and search for past sales activity and keep a accurate record of activities. Test templates and sequences to know which work best for replies, opens, etc.
Best sales process management s/f for mid & large enterprise
What do you like best about the product?
The functionality and integrations provided by the platform, Ease of use and scalability
What do you dislike about the product?
Cost is bit high and training programs can have more better content
What problems is the product solving and how is that benefiting you?
Sales enablement and outreaching prospects over calls and emails.
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