Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Review
What do you like best about the product?
Ability to call directly from outreach and the integration with SalesForce
What do you dislike about the product?
How you have to upload contacts into sequence.
What problems is the product solving and how is that benefiting you?
The ability to manage campaigns for a large number of contacts
Recommendations to others considering the product:
Use it
Account Executive - SaaS Tech Sales
What do you like best about the product?
I like the ease of use and UI makes it very easy to utilize all the functionality. I also like the community around the tool that shares best practices.
What do you dislike about the product?
I do not like the reporting features as they are difficult to use.
What problems is the product solving and how is that benefiting you?
I am using outreach for all of my customer facing sales outreach - emails and phone calls. With outreach, i am able to get significantly more emails and calls done in a day than without the tool
Recommendations to others considering the product:
Its a hugely valuable tool for sales outreach!
I use Outreach everyday
What do you like best about the product?
I love Outreach for outbounding prospecting. It's so easy to enroll prospects in a sequence and personalize messaging for each persona I'm reaching out to. I have high conversion rates (outreach->meeting) from sequences alone.
What do you dislike about the product?
There's not a lot to say here. I personally wish I knew how to use Outreach better to get even more, qualified meetings booked with prospects. The backend is a little confusing, but still not hard to navigate.
What problems is the product solving and how is that benefiting you?
It's hard to create a personalized email for every prospect so Outreach makes it easy to create messaging for different personas to use over and over again. I add my own language if I need to for different companies.
Seamless Integration to Salesforce
What do you like best about the product?
I appreciate the features that can be synced to Salesforce and admins are able to building trigger automation to reflect data from Salesforce to Outreach and vise-versa.
What do you dislike about the product?
Can't find any least helpful about Outreach as there are many training materials such as online courses + articles with GIPHY that makes it easy for a user/admin to educate themselves with the Outreach features.
What problems is the product solving and how is that benefiting you?
Problems that I am solving with Outreach are the governance model for our internal sales teams and ensuring that our instance have a standardized sequence and template process the Sales users to streamline their prospecting communication.
Fantastic addition to Salesforce
What do you like best about the product?
Outreach is incredibly helpful with organizing the day. The workflows are very intuitive. It's easy to set up the day & prepare the day before, then knock out tasks the next day.
What do you dislike about the product?
The outreach support process is abysmal. Phone support is unavailable. Submitting a ticket is a nightmare, only to have a support rep come back 3-4 days later and blame the end-user. They generally do not take support requests seriously unless half of your organization is experiencing the same issue.
What problems is the product solving and how is that benefiting you?
Outreach takes a lot of the chaos out of the sales process. It helps me stay on top of who I need to reach out to and prevents critical prospecting activities from falling through the cracks.
Outreach is critical to your teams success
What do you like best about the product?
I like how intuitive the platform is and also how it allows me to scale my own efforts
What do you dislike about the product?
Sometimes the UI get stuck and the gmail app is sometimes difficult to work with
What problems is the product solving and how is that benefiting you?
Scaling outreach to multiple prospects as well as using the dailer for cold calls
Outreach for BDR
What do you like best about the product?
Love the A/B testing option for subject lines.
What do you dislike about the product?
Adding a step in between other steps is tough.
What problems is the product solving and how is that benefiting you?
Reaching a large audience with targeted calls, emails and connects.
Great tool for reps/AE's/BDR
What do you like best about the product?
Easy to navigate, good for organisation, great data insights for warmer leads. Use daily.
What do you dislike about the product?
Can be a bit overwhelming if you're not shown how to initially use it. Some of the features can be overlooked.
What problems is the product solving and how is that benefiting you?
Organisation skills. Prospecting support.
Direct dialing is best
What do you like best about the product?
The way it works with CrM is something that I really appreciate.
What do you dislike about the product?
The fact we have to use dialpad to dial out.
What problems is the product solving and how is that benefiting you?
Major outreach to numerous customers.
Outreach eliminates so much time previously wasted sending emails in a cadence
What do you like best about the product?
The cadence and that it takes out prospects that respond
What do you dislike about the product?
I do not like how it looks so automated and it's obvious I used a prospecting technology vs personal emails
What problems is the product solving and how is that benefiting you?
So much time is saved where as before I would have to manually send emails and manually track who has responded
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