Outreach Sales Execution Platform
OutreachExternal reviews
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Taking your message to your prospects in an efficient manner
What do you like best about the product?
Before Outreach I would email prospects manually and try connecting on LinkedIn. This was extremely time consuming and not sustainable as there was no way to track Opens, Responses etc. With Outreach I can now create focused messaging for the right people on a topic, track the interactions and understand what's resonating and what's not. Huge improvement in productivity.
What do you dislike about the product?
Outreach does not have a way to create messages for LinkedIn - it still requires manual intervention for this piece. It relies on other services for Importing of Contact details and/or connects to Salesforce. The 'owner' of a contact may inadvertently block that contact from being contacted again if they remain in an old exclusive sequence.
What problems is the product solving and how is that benefiting you?
Connecting with prospects and getting them to understand who we are, what we do and why we are relevant to their role and their issues. We use it as the 'left jab' in prospecting to be followed up with the 'right hook' of a phone call - it results in warm calls instead of cold calls.
Keeps my work day organized!!
What do you like best about the product?
How easy it is to keep my day organized with the most important tasks.
What do you dislike about the product?
Sometimes it takes a while to find the account I am looking for when searching for all leads in an account.
What problems is the product solving and how is that benefiting you?
Saves time in figuring out what task to do next.
Great tool
What do you like best about the product?
I love how easily customizeable it is for all outreach needs.
What do you dislike about the product?
It can be a little nit picky with certain things such as moving steps when a sequence is started
What problems is the product solving and how is that benefiting you?
We are solving the problem of scalable outreach for our sales organization.
Recommendations to others considering the product:
N/a
Amazing automation to amplify your outreach efforts
What do you like best about the product?
I love the ability to automate outreach in a way that maximizes the prospecting efforts you put in as a member of the sales team. I can now take the same effort I've been putting into prospecting and automate ten more steps on top of my one-off outreach I would typically do. What that means is my efforts are being multiplied by ten without adding any more work.
What do you dislike about the product?
The reporting functionality on an individual rep level leaves a lot to be desired. As a sales rep that enjoys reporting and analyzing my impact, I find it hard to take full advantage of this within the Outreach platform. Some common sense items are missing, such as reporting on everyone who opened my email for that day. Meaning I have to manually open each prospect to call them instead of being able to automatically run a report and set a task to call each person.
What problems is the product solving and how is that benefiting you?
The primary problem Outreach solves for me is consistency. With automated sequences, I know my calls and emails are going out at a good cadence with consistent follow-up. We have also previously used Outreach to enable automation for fast and consistent follow-up on inbound leads. This one has been tricky to implement consistently and correctly. But when it works, it's a game-changer.
A must have for your inside sales team
What do you like best about the product?
The best parts from a sales/customer facing role is a tie between the automation, the snippets, and the templates. Having quick snippets to drop into emails saves a ton of time, and the templates are great for the same reason. We use templates internally too so that requests and certain communications are standardized and super easy to do. The automation is great becaus e
What do you dislike about the product?
I dislike some of the reporting features. I feel like there are a lot more data points that could be surfaced and used to help with KPIs and accuracy.
What problems is the product solving and how is that benefiting you?
We are solving bandwidth and time issues more than anything. Outreach allows us to quickly create and share cadences and drop prospective clients into them at any time. Taking the manual steps out allow our sales teams to have more time for other demands.
Outreach automates my sales workflow
What do you like best about the product?
Outreach automates the amounts of times I would generally need to reach out to prospects and helps me to stay on top of tasks. I have not tried other competitors but it does exactly what we need integrating with Salesforce.
What do you dislike about the product?
Outreach can sometimes be slow to load for me. I have tried redownloading the plug-in or multiple other browsers. Thankfully it is when launching. After it is launched, it usually performs very well.
What problems is the product solving and how is that benefiting you?
Outreach solves the follow-up for salespeople. It automates the follow-up process that all reps need to have a successful sale. We have a set of tasks that we place for sequences of which is automates giving us tasks to complete. It keeps us on top of the functions and has increased our productivity across the org.
Great sequence tool.
What do you like best about the product?
Ease of being able to create sequences and execute.
What do you dislike about the product?
How many fields need to be consumed with installing the unmanaged package.
What problems is the product solving and how is that benefiting you?
Executing on strategic initiatives and processes being disjointed.
Great tool
What do you like best about the product?
Easy interface, streamline production, able to report on performance
What do you dislike about the product?
Nothing comes to mind as a negative. Great tool
What problems is the product solving and how is that benefiting you?
Personalizing outreach at scale, productive prospecting, continued improvement
Sales Development
What do you like best about the product?
easy to use, outreach at scale, visibility and tracking
What do you dislike about the product?
You can't add people to multiple sequences
What problems is the product solving and how is that benefiting you?
Can reach out to multiple people at once. Easy to test out different messaging styles and see which works best.
Solid tool Marketers as well as sales
What do you like best about the product?
There is so much helpful data within the reporting to see how emails perform. Marketers can use this information to help with their own marketing efforts, like email, paid, organic, content, and more. It helps to create more content.
What do you dislike about the product?
I do think it would be more helpful if the Outreach integrations with Marketing Automation were a bit more robust, that way we could control for when certain prospects are getting messages from ALL of our organization. But it does work well and can be done.
What problems is the product solving and how is that benefiting you?
Outreach plays a big part in the full customer lifecycle marketing at our organization. It's a good way to keep nurturing leads throughout when they first fill out a form all the way through to customer activation and upsell.
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