Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool -- keeps me organized!
What do you like best about the product?
I like that you can take notes on the prospect within the platform, and they will populate at the top of the page when a task is pulled up for that prospect.
What do you dislike about the product?
There is no good way to go down a list of prospects and call them; you have to add a task to each prospect and then it will show up as a task to call them.
What problems is the product solving and how is that benefiting you?
keeps me very organized, a place to take notes on prospects and see all past activity from our salesforce data
AE User
What do you like best about the product?
Outreach provides easy ways to bulk send email campaigns to target users. It also provides a good team overview functionality that is useful for managers.
What do you dislike about the product?
There needs to be more ability to segment between target companies for hyper-specific messaging. There are variables that can be used to call out company name at scale, but managing differing content based on the company becomes messy and difficult.
What problems is the product solving and how is that benefiting you?
We're solving the ability to mass outreach to potential new customers, driving new sales.
Great Sales Engagement Platform
What do you like best about the product?
All of what Outreach provides will make any rep more efficient but what I like the best is the sequence tracking with automated email sends on certain touch points.
What do you dislike about the product?
Outreach has decent reporting and offers data and insights to help guide timing of touch points and email opens. But with global organizations, data on open activity can be skewed by time zones so you can't really narrow down the time of day when prospects are most active opening emails or answering calls.
What problems is the product solving and how is that benefiting you?
Without a sales engagement tool, I would have to track sequence touch points, conversation notes, and prospect campaigns in disparate systems. Using Excel, Salesforce, onenote, or other systems to track these things would prevent me from focusing on as many prospects at one time. I also see more efficiency dialing with outreach because it's one click to dial and then it automatically moves you to the next prospect in the campaign/sequence.
Account Executive
What do you like best about the product?
As a former SDR, this platform was critical to my success in terms of automating many of the tedious tasks that come with having to maintain a high volume of prospecting. Email sequences are an absolute timesaver along with the ability to quickly go through a list and cold call prospects
What do you dislike about the product?
I think this has to do with the fact that my salesforce instance is filled with duplicate leads but sometimes it's a pain to bring them into outreach, especially when the prospect "already exists within the outreach platform. The other thing is also maybe transcriptions for cold calls? Similar to Gong.io or Chorus.ai, it would be great to see some of those capabilities exist within the platform.
What problems is the product solving and how is that benefiting you?
As an SDR, it's all about generating top of funnel pipeline for AEs and Outreach allowed me to do my day-to-day at scale by automating many of the tedious tasks. The ability to set up many types of sequences and experiment on what works/what does was incredibly helpful because once I understood what messaging or emails worked, I can do "more with less" by setting up a more optimized sequence that will likely result in higher response rates and meetings scheduled
Recommendations to others considering the product:
If you're focused on generating new business pipeline, outreach is a necessity so that you can prospect at scale. From cold calling to setting up email sequences with multiple setps, Outreach has made it easy to cold call, email, send LinkedIn InMails without having to spend so much time. It truly enables Customer Facing teams to generate pipeline more efficiently
Senior Account Executive
What do you like best about the product?
Ease of use and being able to have an email sequence with no action needed from me. Also, I love the ability to build in calls within my sequence.
What do you dislike about the product?
I really don't have anything I don't like about it.
What problems is the product solving and how is that benefiting you?
Automation is the most significant benefit!
Quite useful for many use cases, not so much in others
What do you like best about the product?
Is incredibly helpful for volume prospecting (SDR,BDR,etc.)
Helps collaboration since you can see other people sequences
Helps collaboration since you can see other people sequences
What do you dislike about the product?
It's not as helpful when dealing with existing customers as it takes me more time sometimes to put them on a sequence than sending a good ol email from outlook
Perhaps in terms of AI (I know they are working there) to help me reply automatically, schedule meetings, etc
Perhaps in terms of AI (I know they are working there) to help me reply automatically, schedule meetings, etc
What problems is the product solving and how is that benefiting you?
Prospecting
You can reach out to many people with little effort
I believe there is ROI especially for SDR or bdr roles
You can reach out to many people with little effort
I believe there is ROI especially for SDR or bdr roles
Outreach is great for volume and workflow management
What do you like best about the product?
Outreach allows for you to connect with a much larger volume of individuals and efficiently manage the workflow to do so over protracted periods. It enables me to feel confident in my process and focus on engaging with prospects rather than lots of tedious work or other guesswork.
What do you dislike about the product?
Outreach doesn't always flow data from our CRM in as quick or efficient a manner as other competitors in the space, and long periods of extended use can sometimes cause it to bug out.
What problems is the product solving and how is that benefiting you?
Outreach helps me stay organized and not let the best prospects fall through the cracks in my sales outreach. I can also efficiently work through a number of time based and messaging based outcomes given a certain level or type of engagement with my prospects.
Excellent Sales Outreach platform
What do you like best about the product?
Extremely easy to use and scalable sales outreach platform. Excellent insight too!
What do you dislike about the product?
Not much to mention. It would be fantastic if there were a LinkedIn Sales Navigator integration.
What problems is the product solving and how is that benefiting you?
Creating custom and personalized sequences to business prospects
Organised, easier to keep track of progress, easier to share info between teams.
What do you like best about the product?
Putting prospects into sequences and have them automated and the progress is reflected automatically into the CRM (SalesForce).
What do you dislike about the product?
I think it would be helpful if it can reflect the messages sent through LinkedIn, if LinkedIn is linked to SalesForce.
What problems is the product solving and how is that benefiting you?
Putting prospects into automated sequences with emails and calls.
Getting calls done through outreach too - this saves time and helps track progress easily
Getting calls done through outreach too - this saves time and helps track progress easily
Love the ease of use and design
What do you like best about the product?
Easy to user interface, but also easy to access and use on my iPhone as well
What do you dislike about the product?
Activity Tracking (opens, clicks, etc) are not always accurate. Often, emails are being open and read, but Outreach is unable to log.
What problems is the product solving and how is that benefiting you?
Keeping tabs on leads and activities and task management.
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