Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
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Easy to use tool but seems buggy sometimes
What do you like best about the product?
I like that it's a very intuitive and easy to use tool in terms of creating campaigns and looking at their results.
I like the mettrics around emails and campaigns
I like that you can search for campaigns other ppl have run based on their results
I like the mettrics around emails and campaigns
I like that you can search for campaigns other ppl have run based on their results
What do you dislike about the product?
I dislike that sometimes the SFDC plugins don't work. Same with the Gmail, it gets disconnected often (not sure if that's a problem on my end)
I often times get errors when adding people to campaigns but again, not sure if that's an error on my end
I often times get errors when adding people to campaigns but again, not sure if that's an error on my end
What problems is the product solving and how is that benefiting you?
Good tool for demand generation.
Scaled messaging
Tracking emails and calls
Great to understand what messaging is better received.
Scaled messaging
Tracking emails and calls
Great to understand what messaging is better received.
Great Tool
What do you like best about the product?
Email automation and analytics functionality are fantatstic.
What do you dislike about the product?
Extension can be a pain, and email tracking is hit or miss.
What problems is the product solving and how is that benefiting you?
Prospect outreach cadence
Smoother than Salesloft
What do you like best about the product?
UI is excellent. I find the actual integration with Salesforce and Zoominfo works quite well. I previously used Salesloft and as I get better with the fundamental aspects of Outreach, I'm finding I like it better.
What do you dislike about the product?
Occasional outages but most of those are related back to IaaS platforms like AWS going down. Sometimes the integration between Salesforce and OR doesn't work but that may be our SDFC.
What problems is the product solving and how is that benefiting you?
Definitely able to stay ontop of my structured outreach better, drive more meetings and ensure that my prospects are all getting followed up with after the initial touch.
Outreach makes communication easy
What do you like best about the product?
I like the sequences and account insight that Outreach offers.
What do you dislike about the product?
I wish the mass uploading of contact lists was easier.
What problems is the product solving and how is that benefiting you?
I have been able to manage my leads/accounts in an organized manner as well as keep up with what my peers are doing in terms of the same accounts.
Outreach: Great Success!
What do you like best about the product?
Makes sorting through sequences when dialling very simple, helps clean up Salesforce reports, etc.
What do you dislike about the product?
Can be clunky at times, tends to be down from time-to-time, and can be difficult to navigate at times.
What problems is the product solving and how is that benefiting you?
Outreach to customers through Salesforce, emails to customers. Benefits include organization of sequences, ease of use, and connectivity to SF.
Great email tool for sales
What do you like best about the product?
Easy to customize email cadences to different target audiences and review metrics.
What do you dislike about the product?
I don't have particular dislikes, although it does appear to lack some advanced features that other email programs offer.
What problems is the product solving and how is that benefiting you?
We've used it to automate email outreach to prospects, which includes a cadence of emails and calls to follow up.
I love outreach!!!
What do you like best about the product?
Being able to schedule and sequence customers/prospects.
Handy tools like seeing email opens and scheduling calls seamlessly. No other competitor matches
Handy tools like seeing email opens and scheduling calls seamlessly. No other competitor matches
What do you dislike about the product?
Can be slightly glitchy but it has been getting better over the years. Sometimes invites didn't go through correctly.
What problems is the product solving and how is that benefiting you?
It allows me to automate emails that would otherwise take me forever. I'm definitely more efficient using Outreach
Great tool but would consider SalesLoft as well.
What do you like best about the product?
Outreach integrates well with gmail and with Salesforce which is an absolute must for any sales engagement automation tool. What I specifically like about Outreach is that the setup was extremely easy and all integrations were set up within a matter of minutes. I had no previous experience working within Outreach and still was able to use it quite easily - it's very intuitive.
What do you dislike about the product?
While it is an intuitive platform, the UI can get a bit messy while managing so many different cadences (or sequences as they call them) and many prospects loaded in different stages. It also allows you to add prospects into cadences with emails that have previously bounced - why would they do that? It also gets pretty messy when sharing sequences across teams as different people have different permissions and sometimes you just need to copy a cadence to make any edits which can be annoying. It just seems like it's a bit more complicated than it needs to be as I've worked a lot with Salesloft before which I found to be much more intuitive.
What problems is the product solving and how is that benefiting you?
We work in a high volume outreach environment. Outreach helps us streamline and even (sometimes) completely automate emails to prospects in an effort to book meetings.We've realized tremendous benefits from automating email outreach and have booked tons of meetings from it. We simply could not operate without it or one of their competitors at this point.
Recommendations to others considering the product:
I would highly advise testing it out but I would also advise trying out SalesLoft. If you are in need of automation on the cold email front, outreach is a great option and can certainly fill the needs of most automated flows.
Prospecting Game Changer
What do you like best about the product?
Outreach gives SDR/BDR/ISR teams the ability to scale and automate prospecting efforts. It is an absolute game-changing prospecting tool. Leading tool in the market
What do you dislike about the product?
There are very few things I could talk to for the "dislikes" for Outreach. There occasionally is some slowness for calling with Outreach voice, but overall, it is a great product.
What problems is the product solving and how is that benefiting you?
We use Outreach for the prospecting motion. It helps the BDR team scale and realizes value quickly as it is straightforward to use and understand. Automated emails, mass sequencing prospects to stay organized in prospecting efforts, daily tasks, outbound calling.
Outreach Review
What do you like best about the product?
Outreach has enabled me to be more productive by sending multiple emails to multiple people at once. Cadences are very helpful.
What do you dislike about the product?
Sometimes the tracker is inaccurate and does not tell me if the recipient actually opened the email.
What problems is the product solving and how is that benefiting you?
Email productivity and increased open rates.
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