Outreach Sales Execution Platform
OutreachExternal reviews
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I work in sales as and SDR so I use Outreach all day, every day
What do you like best about the product?
I like that the interface is intuitive and that it's easy to connect other systems with Outreach. There are also lots of shortcuts built into Outreach to drive efficiencies
What do you dislike about the product?
I don't like that my CRM (Salesforce) isn't more connected to Outreach. This may be just a problem with my org, but it takes too many steps to upload prospects into Outreach.
What problems is the product solving and how is that benefiting you?
In terms of problems solved, I'm able to achieve scale in reaching prospects. I'm also able to easily touch prospects in a variety of ways -- i.e. LinkedIn, email, call, etc. all from one platform.
Outreach for SDR's
What do you like best about the product?
Outreach does a very good job at organizing and coordinating prospecting efforts. There is a very easy to use interface, analytics on various actions, and Outreach continues to improve the platform since I've started using it 2 years ago!
What do you dislike about the product?
There could be some small improvements. I've noticed that there have been small dialogue prompts that disrupt my work flow and require an extra click to close out a popup window, but other than that, the workflow is great!
What problems is the product solving and how is that benefiting you?
I have noticed that I have been able to streamline my prospecting activities and free up my time for other responsibilities. There is no more manual tracking and second guessing.
It saved my life as an SDR!
What do you like best about the product?
I like the user interface, how easy it is to leverage, the dashboard with the overview of all the tasks and calls to make! I like how it synchronizes with Salesforce.
What do you dislike about the product?
I wish it would be a bit easier to add mobile numbers into the contact, directly from a sequence vs. having to go into the account / exit the process as it is now.
What problems is the product solving and how is that benefiting you?
It's been making it easy for me to remember what to do, how to do it, when to do it. I never had to worry about remembering contacts. I loved to create sequences and automate the processes.
Admin experience is easy
What do you like best about the product?
I am an admin for Outreach and find the admin portal easy to use. Their knowledge bank is quite helpful as well, and Outreach support is pretty responsive.
What do you dislike about the product?
One downside is that our CSM is not consistently responsive, which is a bit frustrating at times. I haven't had to contact her very much, but about half the time I have to bump the email at least once to receive a response.
What problems is the product solving and how is that benefiting you?
We use Outreach for prospecting campaigns by SDRs and AEs. Marketing and events also use Outreach as needed.
outreach is dependable and helpful
What do you like best about the product?
easy to use, our account exec from outreach responds to my lead quickly when there is a problem. I like being able to text. also love sequences and tasks that keep me more productive
What do you dislike about the product?
sometimes outreach has trouble loading, also it seems sometimes difficult to add/reactivate outboxes. there has been a handful of times where it has crashed mid work day
What problems is the product solving and how is that benefiting you?
I am able to reach people all over the nation with outreach. It benefits me to be able to text message clients as well. putting people in sequence makes me more productive
Single view for multi-channel prospecting
What do you like best about the product?
Easy to automate tasks and simple dashboard view to help you prioritise who to contact next.
What do you dislike about the product?
Sometime the Gmail sync is a bit laggy and takes a while to for email to complete after clicking send
What problems is the product solving and how is that benefiting you?
PG
Outreach Review
What do you like best about the product?
The upside of using outreach is it is really built for salespeople. Almost all the use cases I have are fulfilled by it.
What do you dislike about the product?
Not much to be honest, I feel like outreach has almost everything. I would like to see better integration with SFDC.
What problems is the product solving and how is that benefiting you?
Really the fundamental problem is figuring out how to scale prospecting. I was able to reach out to hundreds and hundreds of people as a result of Outreach and book tons of meetings.
Sales motions made easy
What do you like best about the product?
Outreach offers the opportunity to drive sales at scale. The platform is especially well positioned to automate Outbound processes and we have seen loads of success with it. Support and integration with other tools such as Salesforce is excellent.
What do you dislike about the product?
It's a bit more difficult to use and maint Outreach in international markets covering multiple languages. The tool can definitely still scale in this direction.
What problems is the product solving and how is that benefiting you?
We are mainly using Outreach for scaled initiatives and outbound / inbound motions towards our clients in order to facilitate a first meeting between a lead and an account executive.
Seamless way to reach all of your prospects and keep track of your outreach / response rate.
What do you like best about the product?
Ability to a/b test different subjects, easy to keep track of open and response rates, and makes prospecting into accounts super easy. Overall very seamless.
What do you dislike about the product?
I wish there were ways to sync SFDC account notes directly into outreach. Or add prospects directly from LinkedIn.
What problems is the product solving and how is that benefiting you?
I have overachieved activity goals QoQ but being consistent with outreach. It can get the message across to tons of prospects quickly.
Recommendations to others considering the product:
A really great integration for all SDRs, BDRs, and AEs
Huge fan of outreach
What do you like best about the product?
I live ability to set email sequence and let then auto fill contact details
What do you dislike about the product?
I would like the system to be a little bit more intuitive.
What problems is the product solving and how is that benefiting you?
Outreach let's ne reach out to a large book of business and save tremendous amounts of time.
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